Didnt book Red online. Last last minute travel meant I went with a known hotel name in booking; Ibis. Worst mistake of my travel life. Red hotel adjacent the Ibis qnd directly opposite the train station to the rescue! Nice clean hotel. Checked rooms out before checking out of Ibis and checking in. Good helpful staff if a tad too smooth was Abdessamad. Anyways paid upfront for my 5 nights and was in. Averqge room, clean bathroom. Called laundry and gave them clothes to iron. Beginning of bad mistake. They didnt have a collection form in room but I figured a supervisor and staff turned up to pick up my clothes so it should be alright, right? Wrong. They brought back my clothes next day with one precious new white Zara shirt Id just bought for my awards event gone! And they had the effontery to insist to me that I didnt give them the shirt! Was very piffed and sad and bad comms didnt help the matter. I didnt speak a word of French or arabic. Abdessamads terrible English could not cope with my situation. Asked to check their laundry with them after same supervisor who came with the laundry girl the day before and I had both searched my room together but no luck. They refused. Felt so bad. Made complaints to the manager (or was he really) and no joy. Shirt lost forever, what a shame.Very unhappy with the hotel.
Then had to check out 2 days before I was due cos my plans changed and they had the effontery to tell me they dont refund balances. So I am to lose my shirt and my balance??? No way!!! Insisted on full refund of balance and started making a scene. Eventually they agree to refund one and a half day cos our arguements had dragged time beyond midday! Was pretty mad and simply wanted to get off the property and catch up with the private jet ride back home I had just got. Rushed off but in the end missed my luxury non stop flight back home! What a great loss for me for choosing to stay at Red! Now I have to go look for another hotel to stay till i leave. Shame. Big shame on Red Hotel Marrakech!!!
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