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“Great location and excellent for a short stay” 4 of 5 stars
Review of Red Hotel Marrakech

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Red Hotel Marrakech
4.0 of 5 Hotel   |   Angle Avenue Med V et Hassan ll, Gueliz, Marrakech, Morocco   |  
Hotel amenities
Ranked #282 of 481 Hotels in Marrakech
London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location and excellent for a short stay”
4 of 5 stars Reviewed November 10, 2012

The hotel is in a good location for amenities and near enough to the old town for a quick taxi ride. Poor cousin to the sister Opera Palace hotel next door but can use all the common facilities. Great pool area (but really cold in November). Rooms spotlessly clean and we had a really large balcony. Good amenities, although access to WiFi and internet is a bit flaky. Would really have appreciated minibar and tea making facilities. Front desk staff were really helpful. I would definitely recommend a stay.

Room Tip: Back of the hotel as high as possible - view not great but takes away the street noise and noise fro...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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312 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
uk
Level Contributor
342 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
4 of 5 stars Reviewed October 18, 2012

This is a very fresh, clean and modern hotel situated directly opposite the new train station. It is therefore really convenient if you want to use Marrakesh as a base for exploring other parts of Morocco, as all the transport links are within a short walking distance. Also ideal if you arrive after a long journey and just want to flop somewhere as soon as possible!

Inside everything is finished to a good standard and the rooms are comfortable enough, though not luxurious and not particularly big. The hotel opened within the past year so everything is new. Beds are a little on the hard side but perfectly ok. The shower was excellent. Rooms also have a reasonably sized balcony, and ours looked out onto the train station which was an impressive view.

The main downside of staying here is the noise. It's right next to a busy roundabout, and Moroccan drivers are unfortunately very horn-happy, so even with two double-glazed doors and thick curtains, some noise will come through. If you're a light sleeper, it might be best to stay elsewhere or at least request a room round the side. However, despite the noise, on the whole we slept ok. This isn't the place to go if you want a very quiet and relaxing holiday, though, it's more of a city break/travelling base.

The bar/lounge was quite busy with hip young Moroccans on the shisha pipe, and this seems to be the latest trendy place in Marrakesh. It's very European in style and design, and it's not always obvious you're in Morocco - that could be seen as a good thing or not, depending on your preferences. They play Western music in the restaurant for example - usually the same songs... Hotel California and We Are The World being two favourites! The breakfasts are fine, with a decent choice and they do a set menu each night for about 120dh which was rather good when we ate there. Very French style food as you would expect.

The pool bar on the roof was shut during our stay, but we had access to the Opera Plaza pool next door instead which was great. There were loads of spare sunloungers and it's a good sized pool. In fact, the Red Hotel and the Opera Plaza are really two hotels in one building, and I'm not clear what difference there really is between the two. You can, for example, walk along the corridors between the two hotels on each floor. Could it be that the noisiest rooms are put in the Red Hotel, which is why it's a bit cheaper? I'm not sure. Anyway, officially the ground floor pool area is not part of the Red Hotel so I don't know whether you would be guaranteed to get access to it during high season. We were given the run of the place, but it wasn't full so that might be why. As the Opera Plaza is higher classed and more expensive, it felt like we got a bargain staying at the Red but using their facilities.

This is an good choice for a city break if you prefer staying in the new town. If you want to be close to the medina and Jemaa el Fna, this is at least half an hour's walk away and we found it a bit far to walk there and back, especially when it's hot. Taxis should be about 30dh each way though you will have to bargain to get that - you will be asked for 50dh. Finally, I do want to mention the staff who were extremely helpful and professional throughout. They also speak pretty good English.

Room Tip: Rooms at the front of the hotel will be noisy due to traffic.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ra'anana, Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 12, 2012

This new hotel is clean and modern. Located in great location opposite the beautiful railway station and Supratours bus station.
We had quiet, clean and spacious rooms (Stayed there twice and left one of our suitcases in the luggage room).
The staff at the front desk were very nice and professional and spoke good English, especially Said who was quite funny.
They serve rich Breakfast Buffet with great pastries and cakes.

The hotel is short bus ride to Jemaa el-Fnaa and the medina with buses number 8, 14 and 66 which you can catch opposite to the Supratours bus station,
at the price of 3.5 dirham.

Room Tip: Ask for a room on the 4th floor
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 12, 2012

I spent one night on their way from Merzouga to Essaouira at this hotel. As the hotel is located opposite the railway and bus station it was great for me. This hotel is relatively new, modern and very clean. Staff working at the front desk very nice and professional, speaking quite good English, which is not always the case in Morocco. Modern rooms with comfortable beds are quite large. Clean bathrooms with separate shower cabin with very good water pressure. Quite a good breakfast can be eaten on the hotel terrace overlooking new Marrakach.
Generally I was satisfied with staying at this hotel.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 10, 2012

During the night from 7th to 8th May, 150€ and our digital camera were stolen from the room. We entered the hotel for 1 night at 21h, had a shower and went out for dinner for about 2 hours. At 1am we came back to the room and we couldn't sleep at all because of the noise of the pub/bar/lounge/disco behind. Amazing how a hotel can have a disco in the basis!! AMAZING. The whole building was shaking with the music, I just read another comment with the same.
We urged the receptionist to change the room as far from the music as possible. As we packed our staff to move to the new room we couldn't find the camera anymore, and 150€ neither.
CANCEL RESERVATIONS AS SOON AS POSSIBLE.
The police was correct but as usual you are a tiny turist, they speak arab among them and you have no chance to explain yourself correctly.... (been a polite woman doesn't help neither)

Room Tip: "The disco on the basis makes the whole building shake until 2 at night. Impossible not to hear...
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  • Stayed May 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 13, 2012

Great location. Situated across from the train station and Mcdonalds. Only a short stroll away from a very nice park and the new city with boutique stalls. The taxi drivers dont seem to know where this hotel is as its very new, so be sure to mention the Opera hotel which is just next door. The hotel is very nice, everything is new inside. We came across a small problem one night when we needed some drinking water and the hotel bar closes early so we had to pay over the odds for a bottle of water which someone from the hotel went to get for us 'supposedly' from a shop elsewhere. The room was nice but there was a disgusting smell in the bathroom which we can only assume was coming from the drains as when we put the plugs in and closed the toilet seat it seemed to get a little less. Tip- be sure to take water with you to the hotel for evening as its too expensive there. I think this hotel is great for the price they charge.

Room Tip: Ask for a room that is not situated directly on the road as its very noisy all throughout the night.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed February 16, 2012

It couldn’t be a more convenient place to stay for tourists using Marrakech as a gateway and planning to do a bit of travelling to other parts of Morocco. The Red Hotel is situated directly opposite Marrakech’s sparkling new railway station which offers services to some of Morocco’s other big cities including Casablanca, Fes and Tangier. The hotel is also just a few minutes’ walk from the Supratours bus depot which operates services to Esasaouira and Agadir.
I stayed at the Red Hotel in January 2012 when it had only been open a month. From the front and in the reception area, it looked like a clean, smart three-star business-oriented hotel.
Unfortunately, I found my guestroom (which is what really counts) much less impressive. The bed was really poor. I know I booked a single room, but it seemed to be the narrowest possible single bed; almost like trying to sleep on a plank of wood. And just as uncomfortable.
For a hotel obviously aimed at business travellers and conference delegates (since it’s situated close to the city’s Palais des Congress) you’ve got to wonder whose idea it was to penny-pinch and provide really narrow beds in single rooms rather than queen-size beds? The room was also poorly lit and noisy from the traffic outside. If you’re building a new hotel on a busy Marrakech street, wouldn’t you have considered installing really good soundproofing?
One would have assumed another thought would have been that if you’re the new kid on the block, you would want to go out of your way to try and make a good impression on guests? But I sensed there’s already a complacency among the staff. They couldn’t even deal efficiently with the most straightforward of requests. I noticed that a bulb in the bathroom wasn’t working so I asked at reception if it could be replaced? They assured me that wasn’t a problem. More than 12 hours later I returned to my room to discover the bulb hadn’t been changed. I asked again at reception, but 45 minutes later, no-one had appeared; so I asked again. Finally a guy came to change the bulb – a job which took him two minutes.
On one of the two mornings I stayed, I decided to sample the buffet breakfast which was available at a supplement of about UK£5. I must have spent nearly half an hour in the dining room – but was the only guest and it felt rather awkward as I was continually watched over by a female member of staff. It wasn’t a bad spread although the coffee was stewed and the orange juice came from a bottle or carton when there’s really no excuse for not serving fresh orange juice in Morocco. What made the experience even more depressing was that the net curtains were kept drawn making the dining room feel as gloomy as an old people’s home. I asked if the curtains could be opened, but was told: No. The management had declared they must remain drawn; though goodness knows why.
If one wanted to be kind one could say all the criticisms I’ve made are teething problems which one would expect from a newly-opened hotel. But I’ll be interested to keep an eye on reviews from other guests to see how quickly things improve. And indeed, whether they do.

Room Tip: Ask for one at the back of the hotel which doesn't overlook the main road.
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  • Stayed January 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Hotel Marrakech

Address: Angle Avenue Med V et Hassan ll, Gueliz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Room Service
Hotel Style:
Ranked #282 of 481 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Red Hotel Marrakech 4*
Number of rooms: 71
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