My husband and I spent a few days in Marrakech recently as part of our honeymoon. I had read the great reviews of Heritage Spa and booked a hammam and massage for both of us. Leading up to our arrival in Marrakech, Antonina was very prompt in answering my many questions via e-mail and the Paypal option for reserving our appointment was very handy. Prior to our appointment, my husband and I had spent a week walking around Europe and many hours in airports and on airplanes - we were really looking forward to our spa experience.
Upon arrival, the manager was very lovely and inviting (and spoke great English). We were treated to delicious mint tea, refreshing water and snacks while we got to choose our massage oils. The spa itself is stunningly beautiful. Everything smells amazing and there is soothing music playing in every corner. The manager explained the hammam and massage process in detail and escorted us to the room where we changed into the disposable undergarments. We then relaxed for a few minutes in comfy robes before we were escorted to our hammam, where we we both exfoiliated from head to toe (even behind the ears!) with lovely soaps and oils and after having our hair washed, we were left to relax with a body masque treatment. I have to admit, as this was our first hammam experience, my husband and I were feeling a bit anxious and modest...but the staff were very respectful and made us feel very comfortable and relaxed. It was pure, luxurious bliss.
Following the hammam, we were treated to a head massage and more delicious refreshments. After some more relax time, we were escorted to the massage rooms, were we received relaxation massages with our chosen massage oils. I can say with confidence that this was the best massage I have every had. I was sad when it came to an end!
As a helpful note, though there is clear signage for the Heritage Spa, we did have someone (unaffiliated with the spa) offer to escort us to the spa when he saw us looking around the area. Though we declined his offer, he instead walked us to the spa door and then demanded money (30 dirhams). It was quite uncomfortable. Thankfully, the spa manager asked him to leave once we entered the spa. So unless you are truly lost (which should not happen), be sure to avoid these individuals :)
I can't recommend this spa experience enough. Probably a good thing that I live in another country as I would be wanting to go to this place every day. Treat yourself and enjoy!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.