My sister and I and two friends booked a night stay here. Initially the owner was welcoming but became dismissive and rude when another guest turned up. He neglected us and would not tend to our needs instead preferring to flirt with two young females. They were offered tea and sat down in the foyer whereas we were left by the door until another worker showed us to our rooms.
The room was clean but there were no towels. We asked for a twin room and were given a single bed. We were told that an extra bed would be put in but we had to ask three times and wait over an hour when we were tired and had arrived after midnight! The owner was busy flirting and making noise in the foyer so we decided to walk out for an hour as we couldn't sleep. On our return a mattress was dumped on the side of the room and a fan that weighed a ton and was three quarters of a metre in diameter was dumped in the middle of the room. We had to ask for him to move this and again ask for towels.
Breakfast was another sore subject we were just given cold chapatti and bread that was rock hard. We were poured cold coffee I asked for fresh coffee and this was simply reheated in a pan and served back. The dining table was outside our room so we weren't afforded a lie in. Old English music was playing loudly followed by loud trance at 8am!!
The owner could not care less even though we complained amongst us loudly instead he say playing candy crush. He turned his nose at my friends as they are a gay couple and i think for this reason he ignored us. The owner even refused to give them the control for the air con and then told them not to leave it on s it costs too much! He barely said goodbye when we left managing to raise his hand and grimace from a distance.
Fifteen minutes from main square and 2 minutes from a coach depo and bus stops so location is good but - stay in the riad jakoura next door service with a smile, hot and cold fresh breakfast served, beautiful polite maid, owner will go the extra mile for you.
- Official Description (provided by the hotel):
- A haven of peace in the heart of the Medina for a wonderful relaxing stay, Riad Amlal is located in the old city of Marrakech, just off the souks and close to the Jemaa-el-Fna square. The Riad is a sanctuary for travellers, with dorms, double and single rooms. All of the rooms feature air conditioning and en-suite bathroom facilities. Kitchen facilities are available for your use. Why not relax with a cold drink on the sun-loungers and plan your next shopping excursion to the souks. Attention to detail and beautiful, traditional decoration throughout. ... more less
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