I stayed in this hotel for a short break with some friends. The rooms were clean and had fabulous working air conditioning - which was needed!. The pool was lovely and relaxing and had towels out for you to help yourself to which came in handy. They played chilled summer music by the pool which gave a brilliant atmosphere.
The major down sides ware the lack of breakfast! If you turn up first thing in the morning you can just about manage to get some. On our second morning we went to breakfast just before 10am (breakfast is served untill 10:30) and there was nothing there. Not even plates or cups for a coffee or juice. No more food was being bought out even though there were staff walking to and from the breakfast area. After 20mins or so some people started complaining and the hotels response was " some people must have eaten too much"..!! The manager there was very unhelpful and couldnt care less that people had paid for breakfast but there was none even 45 mins before breakfast should have ended. Very poor!!!!
The service is very slow. So be prepared to wait 30 mins for your drinks. But if you're after a relaxed, slow-paced holiday you may not mind this.
In the evening the hotel is deserted. We thought there would be a lively bar on the roof in the evenings but we were the only people there. We asked the staff why it was so quiet and they said "it always is".
The hotel is beatiful and (other than our breakfast experience) the people there were very helpful and friendly.
If they could sort out the breakfast situation I would consider staying there again.
If you own or manage BED MARRAKECH, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.