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“Celtic Touch” 5 of 5 stars
Review of Albakech House

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Albakech House
Lot MH24 Rue Mohammed VI | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #107 of 461 hotels in Marrakech
Southampton, United Kingdom
1 review
“Celtic Touch”
5 of 5 stars Reviewed January 1, 2014

Albakech House has an authentic feel to it and it was a surprise to hear Gaelic music there. Adam, the proprietor is half-Scots, half-Moroccan and he and his staff were very helpful, welcoming and friendly. It also proved very useful to have a fellow “Brit” with whom we could discuss things, although the staff have more than a modicum of English. Unfortunately, I was ill for a day and Adam (and his father) was available to help. Adam offered to come with me to the pharmacy and could explain my symptoms in French (commonly spoken in Marrakesh).
Whilst this accommodation is well away from the centre, it provides a peaceful haven from the noise of the medina although there was aircraft noise from early morning. Breakfast includes a hard-boiled egg, fresh orange juice and fruit, some bread, pancakes, etc., jam and sweet mint tea, Moroccan style, or coffee or English tea if you prefer. The hotel does not provide lunch or evening meal, but there is a superior authentic-style restaurant, Al Fassa, a few steps away (be sure to order the mixed Moroccan salad as a first course). There is also a nearby shopping mall with supermarket, fast food places, pharmacy and ATM.
The hotel pool, although unheated, is available year-round. Reception can arrange a camel ride at the Palmery (may be cheaper if you find your way there independently and negotiate with the men by the roadside) and excursions to the mountains, etc. The hotel also offers airport transfers and a free daytime transfer to the town centre. In the evening, a taxi back should cost no more than 50dh – always get the driver to agree a maximum before departing. We took an excursion to Setti Fatma, where we undertook a guided scramble to the waterfall and were treated with views over the Berber village. On the way to Setti Fatma, we stopped at a Berber co-operative and were told, in English, about the wonderful benefits of Argan oil (and expected to purchase product).
Marrakesh’s main square boasts snake charmers and a few men with monkeys. If you desire a photograph, you will need to part with a few dirhams. This is also the case for being guided anywhere in the souks (covered markets), which are a confusing warren of tiny shops selling souvenirs, carpets and spices. If you’d like to know where to buy something without being ripped off, the hotel reception staff proved extremely helpful. If you’re not careful, a self-appointed guide will likely materialise out of thin air, trick you into following them (one befriended our 6 year-old and took him by the hand) and lead you to a specific souvenir shop, spice shop, then carpet shop. The proprietor of each will be very welcoming, offering tea, etc., but expect you to buy something and may browbeat you if you decline to buy after showing the slightest interest. Our carpet seller sat us down and asked an underling to display examples. For each he asked if we liked it and finally expected us to purchase the one we hadn’t eliminated. There is no expectation that one might’ve come to Marrakesh to experience the place rather than accumulate objects. All this time, the guide waited for us (at each establishment) and, at the end, put out his hand for the expected ‘tip’. The same was true at the tanneries, which are in a dirtier part of town. At the large tannery, the guide explained what was going on, then expect then expected a large tip although nothing had been agreed at the outset.
We visited two palaces, El Badi being a ruin but interesting for children and adults alike with its tunnels and its terrace that is level with storks nesting on the walls. Palais Bahia is smaller but has interesting ceilings and archways. However, the Medersa, the other side of the souk from there, outshines it and has amazing carvings to beat the Alhambra in Granada.
All in all, I would recommend Albakech House because of its relaxed atmosphere and I would recommend Marrakesh as a good destination at which to get away from the inclement winter weather. It does get cool at night and can be windy but it’s generally sunny and can be warm by day, even in December. I would not want to roast there in high summer.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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160 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
4 of 5 stars Reviewed November 28, 2013

Have just returned from a fab week in sunny,warm and colourful Marrakesch - what an amazing city! Albakech House is a short cab distance (5 minutes) from the Medina, we preferred to walk and it took us about 40 minutes. We stayed for 3 nights and cannot fault the staff and their hospitality; everyone is cheerful, helpful and extremely efficient. The rooms are spacious and tastefully decorated. There is a separate shower and washing basin and a toilet with washing basin which is very handy. The beds are so comfortable............ I loved it! Pity the television and the heating didn't work but it didn't matter because we were out most of the time. The whole place is clean and relaxing with an amazing swimming pool. Fantastic breakfast! Staff and Scottish owner Adam were great in helping us to re-arrange our booking to accommodate an excursion to the Sahara desert. Would definitely recommend it!

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 28, 2013

Just the most fab fab fab fab hotel - from the moment we arrived the staff could not have been more friendly and accomodating! Being partial to vino and realising they did not have a bar my heart sank a little - but the lovely lady on reception the following morning said we could go to Carrefour (2 mins over the road) and buy our own wine and they would store it in their fridge and we could have it on demand - and it was true! We could have a beer by the pool, wine in our room - the best bit - we bought it for £3 - £4 a bottle and they kept it cold and served it an NO CORKAGE!!! This places oozes charm, exceptional value for money, brilliant service, staff go beyond the call of duty and the manager Adam is just lovely (very pleasing on the eye ladies!!!!)

PLEASE try this fantastic hotel out if you are thinking of coming to Morocco - it is truly AWESOME - truly I would rate it 6 out of 5!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 28, 2013

In at least 30 years of travelling and staying in hotels I have never come across service so outstanding as Adam and his staff at Albakech House. In fact this is why i have started to do reviews on tripadvisor at all.
We chose Albakech House based on its tripadvisor rating and were impressed before we even got there with the smoothness with which they sorted our airport transfer (which we left to the last minute to book!)
We loved it from the minute we arrived and were greeted by the friendliest receptionist i can remember in years. Our room was lovely, the pool and garden courtyard an oasis of tranquility in this hectic city
But the story of our car hire disaster - personally rescued by Adam - is the one we have to share.
Adam recommended and organised a hire car for us to spend a day exploring the mountains. He was not around when it arrived - a little late, and not full of petrol as promised, and looking a little jaded. But we have hired old cars before, it was cheap, it worked and we trusted his recommendation.
Up in the mountains, two hours later, it broke down. We realised the hire company had not given us a number to call and we didnt trust them anyway. We phoned Adam. He was mortified, got in his car and drove out immediately himself to rescue us.
On the way back, when he wasnt berating the car hire company in fluent Morrocan on his phone, i complained cheerfully about the money i had spent on the car and petrol. He got out his wallet and refunded me there and then! I was not expecting that!
When we got back to the hotel, he organised a delicious free lunch to be brought to our room, and then a free session in the hammam for both of us, and a free late checkout on the next (and final) day.
We would have raved about the service we received here even without the car hire incident, but this guy deserves your custom for the way he treated us. if you want to come to marrakech but are a bit nervous and want a safe haven to base yourselves, this is absolutely the place to come
Enjoy! We did!

Room Tip: Get a balcony room overlooking pool and garden if you can
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 16, 2013

Having been recommended to stay here by friends I can see why. Its a little way outside of the Medina and new town ( 5-10mins in a taxi, and 40-100 dirhams), but if you want a little piece of relaxation away from the hustle and bustle then this is perfect. The rooms are all ample sized, although our 3 superior rooms were all completely differently sized. The swimming pool is very good and allows you to relax all day if needed. Breakfast is perfect, a selection of fruit, yogurts, eggs, and pastries on a daily basis. The staff are very helpful in the hotel. The location for the hotel is quiet and there is no spectacular views, you see building sites, the shopping centre opposite provides the shops you need for snacks or some fast food. There is another restaurant Al Faissal which is in a nearby hotel which is very good. A negative is my room was above the reception and by the drive... so I needed earplugs to sleep, but its a small moan!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oxford
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 13, 2013

Picked up from the airport by the hotel transfer service, takes only 20 minutes to get to the hotel.
Hotel was a little different from the perceived appearance on the website, i thought the hotel was larger and brighter. However the decor of the hotel is lovely. The reception staff were extremely helpful and quickly booked us into our rooms and served us mint tea. Our room was large and had a four poster bed, with good facilities and a lovely balcony. The hotel is situated between a cinema and a new hotel block so views are a little lacking. There is a shopping centre across the road which is great for supplies and has cash machines.
Breakfast is continental which includes fresh fruit, yogurt, eggs and different breads each morning also a plentiful supply of coffee. We were informed that the hotel does not serve any alcohol (we were aware of this) however they are more than happy to store any alcohol bought in their fridges. We used the hotel for some trips but others we hired taxi drivers to take us to different areas, we found everyone very helpful and reasonable bartering was normal.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxton, United Kingdom
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 1, 2013

Landed at Marrakech airport the hotel driver was there waiting !!!
Good start. we were taken to our hotel which was a pleasant ten min drive .
We pulled up outside walked through reception which was beautiful we were then greeted by the owner Adam who sat us in the waiting area which looks and has a lovely feel.
Were given some mint tea which my wife loved then taken to our room.
And wow what a beautiful room four poster bed great shower room (although I do prefer a bath)
Beautiful view from our room.beds made every day clean towels linen
Continental breakfast every morning very nice very well presented all the staff were incredible from reception to driver to cleaners they are an absolute asset to this hotel such lovely people.
The hotel have a free car which will run you into the medina and back all day til 6pm.
Or you can just lie by the pool relax and chill.
Plenty to do if you want just ask the owner and he will gladly arrange I know people say it's more expensive for the trips through the hotel but worth it !!!! At least you know they will pick you up !!!!
Thank you guys for a memorable trip
And we will be back Albakech !!!!
Ps my only gripe would be £1.50 for a can of coke ???

Room Tip: Try for ones with balcony
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albakech House

Address: Lot MH24 Rue Mohammed VI | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #107 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Welcome to Albakech House, a British Moroccan owned luxury riad situated in the new Touristic area of Agdal, only 5 minutes from the airport, medina and new town. Situated right next door to Pacha Marrakech complex and the Almazar shopping centre which has lots of restaurants offering a wide range of cuisine. Come meet Adam and the team at this fantastic location with panoramic views of the Atlas Mountains. Experience the beauty of Marrakech, in a relaxed, friendly and welcoming setting. We offer excellent customer service and complete comfort. You'll never want to leave! Come and join us aboard the Marrakech Express, for a stay you will never forget! ... more   less 
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