Despite reading the negative feedbacks here and the unprofessional response their management write back on each, I went ahead and booked this 'resort' on the basis of many positive reviews.
The hotel itself is not too old, is well maintained and in a very good location as well. The let down starts with service and to be precise the management of the hotel.
Spa staff, unprofessional, needs to be trained on the basics of what you can/can't do in the spa as staff.
Hot water, was not available several times during my 4 night stay. At times, not for hours in the morning leaving me unable to shower. I had the manager apologise the first day for this but that was it. I continued complaining on the lack of hot water for the consecutive days and upon check out and had nothing back in compensation - not even an explanation of the issue causing it or an apology.
to anyone considering staying here, PLEASE read the negative reviews and their management response. Which five star hotel chain management ever comes back challenging, fighting back their guests and blaming back on them. They even fail to realise that this will only seen by other guests as an unprofessional response and likely to put then off.
A professional hotel manager would never permit any of the above to go on in his/her hotel.
As a frequent flyer to Marrakech, I'd recommend NOT staying here.
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