We stayed in this hotel for 4 nights in June. We checked in our room at 8:00pm, left our valuables in the safe inside our room including a few hundreds Euros and a few thousands of dirham. And then we went out for dinner for about 2 hours on that night. After we came back to our room at 10-11:00pm, we checked our safe in our room, the door was still locked. However, a hundred euro and a thousand dirham have gone missing. It is clearly that our money has got stolen by the hotel staff as they would be the only ones who know how to open the safe. We reported this issue to the reception who was on duty who was not able to help at all as he could not to reach the hotel manager and refused to call the police. He promised the hotel manager will sort everything out for us the next morning as soon as he comes to work at 9:00am. We woke up at 8:00am to wait for the manager next morning, but there was no show. We were told that the manager was in a meeting and will be back by 12:00pm. we waited in the hotel feeling unsafe and insecure for the whole day, the manger never showed up. However another lady at the reception called us to our room and said the hotel takes no responsibility to this and manager will not help us with a very very bad attitude, with no apology. We tried calling the police ourselves from the room, but the phone in the room is for internal use only. We felt really hopeless and insure in this hotel but we decided to stay in this hotel at the end of the day after reading other reviews on how dangerous Morocco is. The hotel staff were still breaking into our room after we have put the ' DO NOT DISTURB' sign up on the next few days. We had to take our valuables with us throughout the whole stay. It was the most unpleasant hotel and trip I've even been. I WOULD NEVER GO BACK TO THIS HOTEL!!!
- Official Description (provided by the hotel):
- A quelques minutes des golfs, du centre-ville et de l'aéroport, le César est aussi tout proche du Grand Prix, du Palais des Congrès et du plus grand centre commercial de la région. Dîner en ville, prendre une coupe au Champagne Bar, nager dans l'une de ses 3 piscines (sur le roof top, dans le patio ou sous le ciel étoilé du Spa), danser sur son dance floor ou dormir dans l'une de ses 28 suites : le César est la nouvelle adresse trendy de Marrakech. ... more less
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