We chose this hotel because of the majority of good reviews about it, and i have to say, I wasn't disappointed. it's a modern, stylish hotel and we stayed in one of the superior rooms which had a balcony overlooking the swimming pool, and it was just such a pleasant experience to sit out there in the morning sun. The room was bigger than I expected, well laid out, and very clean. We had stipulated twin beds in our reservation and when we arrived we had a double bed, but the staff were very quick and helpful to ensure that the beds were rectified. This was actioned almost immediately - no delays whatsoever. The staff were all very attentive and friendly and made us feel very welcome. The very few problems we had (TV didn't work, our bill was incorrect) - were all seen to immediately and dealt with very professionally. I only have very position opinions of the staff - If you have any queries regarding anything from tourist attractions, to resturants to hailing a cab - ask reception and they will help you. The spa staff are all very nice, perhaps not as attentive and helpful as the hotel staff, but we had a number of treatments and enjoyed them. I read a lot of reviews saying the breakfast was adequate - depending on what you're expecting, this may or may not disappoint. I thought it was perfectly suitable for my needs! The hotel is about 15 minutes away from the airport and the same to the Medina. There is a big Carrefour within 5 minutes walk from the hotel. It's all very easy to get around, and if i ever go back to Marakech, I will quite happily stay at this hotel again.
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