Far from Five Star
General Manager shies away from trouble for his own convenience. I was disgusted in his behaviour when he clearly knew I was having issues at the hotel, he did not even have the courtesy to approach me to solve the issues I had, but left it to his staff to lie and make up stories.
Issues like provision of wifi; kitchen supplies such as kettle; hot water; smell of sewage from the downstairs bathroom; air conditioning downstairs when outside temperatures were reaching 45 degrees;
The main hotel hasn't been built yet and the club house had an empty shop and restaurant. For two mornings our breakfast was poor, only when more guests arrived did they have a normal breakfast service that a 5 star hotel would have.
You wouldn't even know that the Ryads are on the site of a golf course, more like a construction site. As for having 'spa' in its name, what spa? The hotel doesn't even understand what real hospitality is and only prefer to speak Arabic or French. It's selective English speaking for their own convenience.
This hotel is like a prison, it takes quite a while to get out of the hotel with no entertainment. The only way to escape was to book a taxi and get the hell out of there.
The hotel is still being developed and I don't want anybody to feel cheated thinking they will be getting a five star service. This hotel is very clever in its media approach by advertising their hotel on every website , Just makes me wonder how this hotel was awarded a 5 Star.
- Official Description (provided by the hotel):
- In the heart of al Maaden golf resorts, a true medina to experience Marrakech in full serenity within only 10 mn from Jemaa El Fna Square, you can enjoy in full serenity the quietness of the shady narrow streets in front of doors opening up to the intimacy of invaluable Ryads…..Located 18-right next to an 18 hole golf course designed by Kyle Phillips, Ryads Al Maaden are the reflection of an authentic medina combining intimacy, refinement, design and elegance. ... more less
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