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“Saved the best for last...” 5 of 5 stars
Review of RIad Al Loune

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RIad Al Loune
77, Derb el Kadi | Azbezt, Marrakech, Morocco   |  
Hotel amenities
Ranked #44 of 471 Hotels in Marrakech
Certificate of Excellence 2014
Barcelona, Spain
2 reviews
2 helpful votes 2 helpful votes
“Saved the best for last...”
5 of 5 stars Reviewed December 1, 2013

We travelled trough Morocco and we stayed in several places as well in Marrakech. But absolutely we saved the best for last...Besides the pure beautiness of this Riad, the staff was amazing. I work myself in the hospitality industry and I can tell you that these people really understand the meaning of hospitality. We were welcomed with Moroccan tea and some delicious Moroccan snacks. Riad al Loune arranged as well a lovely massage treatment for us and they assisted us with all our night life requests. At the day of check-out my brother and I had several flights so we could storage our luggage and without asking they offered us to use the room until 20:00 P.M. We would like to thank Mohammed and Nassim for all their assistance...please continue with the good work and we really enjoyed our stay!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Heidelberg, Germany
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 24, 2013

Unfortunately, we had only one night in this Riad, but this place is absolutely beautiful. The originally conserved architecture and arabic decor of the house is amazing. The rooms are excellently styled (we had the "prune" room on the fabulous roof terrace with a small designated seating area facing the interior patio from 3rd floor view (really great in november, probably too warm in summer…). The staff was absolutely friendly and helpful and added to the welcoming and relaxing feel of the place. Dinner and breakfast were fabulous.

The location seemed to be in an older and very original and nice part of the medina, but we can't really tell, due to the short stay and as we did not have the time to go out.

We can totally recommend this Riad!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 12, 2013

We stayed 3 nights at Riad al Loune and can't give enough praise to the staff, like Mohammed, who took the time to walk us to a restaurant one night. The rooms are large and beautifully decorated, everything is clean, and the environment is quiet at night.

My only bit of advice - and this certainly is not the fault of the Riad - is be careful going out at night. The Medina is a giant maze, and it's barely lit at night. I have a good sense of direction, but we got lost one night and were coerced by 2 men (1 of which was a "security guard" with a baton) & a boy to pay 100 dirhams for their help.

The riad is very comfortable, and like I said, the staff are great. It gives you a unique experience of life in the Medina. Just don't go get lost at night.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 8, 2013

WOW, what a place ! Stayed 4 nights in Red Room in this beautiful hotel. The staff were extremely friendly and helpful, the room was excellent and breakfast great. The hotel is about a 10 minute walk to the centre in a very quiet street. Loved it and highly recommend it.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 29, 2013

Went for this as it had a five star rating and was not disappointed. Lovely atmosphere, food, plunge pool, roof garden. Mohammed and the staff cannot do enough for you.
Make sure you ask them to pick you up from the airport - It's not expensive and you might find yourself wondering around Marrakech all day otherwise

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bexley, Kent
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed October 25, 2013

I'll just say at first that I wanted to give this 4*, but overall, especially the professionalism and kindliness of the staff, i'll give it the 5* and not rock the boat lol

The Review
I used Tripadvisor as usual to search for hotels in ratings order, and came across this one being both a good mix of ratings and price I was prepared to pay. Always good to see a hotel that had no terrible or poor ratings.

We were asked by the hotel if we wanted a taxi arranged to pick us up for €15, which at first I thought "haha no chance, as even though it's been 8 years since my last trip to Marrakesh, I know taxis are much cheaper than that". However, after reading some advice on the Tripadvisor forum regarding "tourists wondering around the streets in tears as they can't find their hotel" I decided for a few extra pounds to arrived unstressed was the way to go. I suggest you do it too. As a result we were met at the airport by a very nice man, and taken to our hotel as you would hope to arrive on your holiday.

We were greeted on arrival in the stunning Riad with tea, cakes, nuts and dates. Great start! Then shown to our room; the only one on the top floor.

Breakfast was a selection of cake, croissant, bread, and other carb based items; Yoghurt, a bowl of fruit. As someone who works out and tries to avoid carbs around breakfast, I was going to have to just give in for my holiday lol. No worries, plenty of walking and you'll soon burn it off.

I was worried that with the Riad being right near the heart of the medina, noise would be an issue. Not even in the slightest. It must just be the design of the the buildings, as the only thing you ever hear is the odd voice from an adjoining property, and that's only if you go to the roof.

On the last day they let us leave our luggage past our checkout time so we could spend the afternoon walking about before our flight.

I will add a couple of little things for anyone who comes expecting absolute perfection, because we all know there's no such thing. On arrival in the room one of the lamp shades had come loose of it's frame - exposing the bulb. A little amateur DIY sorted that. The sink and shower water didn't drain away fast enough, so during a shower you end up a few inches deep of used water. Also water was spraying from the edge of shower head, which, because there is no shower curtain, quickly produces a puddle on the floor. These things were pointed out to the staff, and they acknowledged it with a smile. It's the sort of things that many might not want to make a fuss about, so that then leaves that for the next guest to discover. These are not complaints by any means, more a case of - please let the staff know so it can be dealt with.

The only other gripe was that the person who gave my wife a massage clearly had a bad cold, therefore couldn't put 100% effort in, and risked passing it on. We would have been quite happy if told "our masseur has a bit of a cold, would you still like to go ahead?" So we could decide.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 14, 2013

We (me, my husband and Dad) stayed at the Riad al Loune from 28th Sept to 2nd Oct and from the moment I booked the Riad I felt it was the right decision. Nothing was too much trouble, they emailed lots of information prior to our arrival and I would say that this was very comforting.
We had never visited Morocco before and as we were travelling with my Dad for my 40th I was eager to make this holiday something that we would all enjoy.
The rooms were lovely ( we were in Brown and Prune) and they were beautifully clean and very comfortable. The tea and pastries upon arrival were a real treat and from then on nothing was too much trouble. It was also a lovely surprise to be given a beautiful bouquet by Mohammed at breakfast the next day - which was a real treat and very kind.

I would recommend a few things which are;

Booking the taxi transfer via the Riad ( you can add it to you bill and it's by far the easiest option given the unfamiliarity of the streets when you arrive)
Eat at the Riad on your 1st night (this and every other meal there was delicious!!)
Ask for a guided tour through the souk (once you get your bearings it's really straightforward and the first time out can be a little daunting)
Change your money at a bureau in the souk not using a cash machine - as they do not always have money in them
Ask to take a photo of someone or of a stall in the souk - understandably they value their privacy
Learn a little Moroccan - please and thank you go a long way
Use the 'Red Bus' to orientate yourself in your 1st couple of days and you will get a good map

Thanks very much to Khadija, Simo, Cecilia and Mohammed - you made our trip to Morocco very special and you treated my family with such kindness and consideration during our stay in your beautiful Riad. It really is a home from home. Go and visit, I hope you will enjoy it as much as we did.

Room Tip: We had a room on a high floor which was very private and had a great outside seating area
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about RIad Al Loune

Address: 77, Derb el Kadi | Azbezt, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #44 of 471 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad is located in Marrakech Medina's heart, a few steps from the Ben Yousseph Madrassa;few minutes walking distance from Djemaa el Fna square. The Riad has 7 rooms ( with air conditioning/heating, bathtub/shower, hairdryer),solarium,swimming pool,hammam, SPA (massages etc), relax zone,indoor moroccan dinners and parties on request (local food, music,dance).Upon request airport pick-up and drop-off.Walks and guided tours.Wi-fi ADSL. ... more   less 
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