I'll just say at first that I wanted to give this 4*, but overall, especially the professionalism and kindliness of the staff, i'll give it the 5* and not rock the boat lol
I used Tripadvisor as usual to search for hotels in ratings order, and came across this one being both a good mix of ratings and price I was prepared to pay. Always good to see a hotel that had no terrible or poor ratings.
We were asked by the hotel if we wanted a taxi arranged to pick us up for €15, which at first I thought "haha no chance, as even though it's been 8 years since my last trip to Marrakesh, I know taxis are much cheaper than that". However, after reading some advice on the Tripadvisor forum regarding "tourists wondering around the streets in tears as they can't find their hotel" I decided for a few extra pounds to arrived unstressed was the way to go. I suggest you do it too. As a result we were met at the airport by a very nice man, and taken to our hotel as you would hope to arrive on your holiday.
We were greeted on arrival in the stunning Riad with tea, cakes, nuts and dates. Great start! Then shown to our room; the only one on the top floor.
Breakfast was a selection of cake, croissant, bread, and other carb based items; Yoghurt, a bowl of fruit. As someone who works out and tries to avoid carbs around breakfast, I was going to have to just give in for my holiday lol. No worries, plenty of walking and you'll soon burn it off.
I was worried that with the Riad being right near the heart of the medina, noise would be an issue. Not even in the slightest. It must just be the design of the the buildings, as the only thing you ever hear is the odd voice from an adjoining property, and that's only if you go to the roof.
On the last day they let us leave our luggage past our checkout time so we could spend the afternoon walking about before our flight.
I will add a couple of little things for anyone who comes expecting absolute perfection, because we all know there's no such thing. On arrival in the room one of the lamp shades had come loose of it's frame - exposing the bulb. A little amateur DIY sorted that. The sink and shower water didn't drain away fast enough, so during a shower you end up a few inches deep of used water. Also water was spraying from the edge of shower head, which, because there is no shower curtain, quickly produces a puddle on the floor. These things were pointed out to the staff, and they acknowledged it with a smile. It's the sort of things that many might not want to make a fuss about, so that then leaves that for the next guest to discover. These are not complaints by any means, more a case of - please let the staff know so it can be dealt with.
The only other gripe was that the person who gave my wife a massage clearly had a bad cold, therefore couldn't put 100% effort in, and risked passing it on. We would have been quite happy if told "our masseur has a bit of a cold, would you still like to go ahead?" So we could decide.
- Official Description (provided by the hotel):
- The Riad is located in Marrakech Medina's heart, a few steps from the Ben Yousseph Madrassa;few minutes walking distance from Djemaa el Fna square. The Riad has 7 rooms ( with air conditioning/heating, bathtub/shower, hairdryer),solarium,swimming pool,hammam, SPA (massages etc), relax zone,indoor moroccan dinners and parties on request (local food, music,dance).Upon request airport pick-up and drop-off.Walks and guided tours.Wi-fi ADSL. ... more less
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