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“Magical riad” 5 of 5 stars
Review of RIad Al Loune

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RIad Al Loune
77, Derb el Kadi | Azbezt, Marrakech, Morocco   |  
Hotel amenities
Ranked #38 of 465 Hotels in Marrakech
Kent UK
Top Contributor
131 reviews 131 reviews
94 hotel reviews
Reviews in 77 cities Reviews in 77 cities
460 helpful votes 460 helpful votes
“Magical riad”
5 of 5 stars Reviewed March 6, 2013

I am afraid this is likely to be a long review. Lots to report.
Firstly the riad. It is truly delightful, a real haven from the madness of the soukh. Gorgious bedrooms with wonderfully comfortable beds covered in the highest quality of - we think - Egyptian cotton. Decor is delightful and at times inspired. Mohamed, his wife and the staff could not be nicer or more helpful and we can certainly see where the previous reviewers are all coming from. Breakfast is a real treat, especially if the weather is not too inclement and it can be taken on the rooftop terrace. The public spaces are also wonderful. Yes five out of five.
However the four of us - staying in separate lovely rooms - all felt that the wondrous riad though has some negatives also which we wondered whether even to mention. However, for the sake of balance, it is better that potential visitors are fully aware.
Firstly the riad - unusually in our experience - is dry and they do not serve alcohol, despite their very best efforts to secure a permit. This could be a major setback for some, who like us love to relax on the rooftop terraces of Marrakech riads with a bottle of delicious and very cold white Moroccan wine. And some wine or a cold beer with our meals were also missed. That having been said, the food here is delicious and you must sample at least one main meal.
The second negative, is the position of the riad which is the longest walk we have ever had to make from the Djmaa el Fnaa, especially because you cannot really avoid a very long stretch of soukh, which at times can be very slow work. Going in the other direction the first point at which you can get a drive or a taxi is equally far away. This could be reversed into an asset if you want to get lost spiritually into the depths of the medina.
Cecile really is running an efficient inspired operation and is herself obviously aware of the drawbacks and which can be inherent in any riad.
To conclude though, ou won't find a prettier more delightful place run by better staff.

Now to Marrakesh!
The story here is not so good. Bear in mind that I have been coming to Morocco for 45 years and know it like the back of my hand. You can go to Essuoirea, Ourzazatta, Casablanca and certainly to the Southern towns of the Sahara fringes and really enjoy this wonderful country. However, Marrakesh is truly awful once you have taken out the visuals and the excitement. Everyone and I mean everyone on our plane seemed clear that they would never return. The money grabbling attitude here in this town is truly deplorable and most of all absolutely stupid. The experience for the visitor is truly horrific and this comes from someone who has been to every corner of Morocco. In particular, the nasty attitude to women, needs some real attention. OK, they see rich foreign tourists there for the picking, but unlike most other parts of the country, here, they have a dreadful approach to their trading and to their interraction with these same tourists. The aggression, the hassling, is beyond belief. Personally, it is not a problem and I can handle it, but to most, it is downright horrific and shows the Moroccan in a dreadful unacceptable light. The most important point to make, is that in Essouirea our friends finding the soukh a quiet pleasant undemanding place to buy, have spent almost a thousand pounds on purchases, yet spent virtually nothing in Marrakesh, which they would never return to. This was a story retold by many who we talked to.
There is no excuse for such boorish behaviour and I shall write to the tourist board pointing out the stupidity of it all and how much it needs to be knocked on the head.

Room Tip: If you have dodgy legs then make sure you get a ground floor room. The place is VERY quiet throughou...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed March 3, 2013

The most memorable thing about Riad al Loune? Well, I guess it's our first night in Marrakech. We arrived after dark and Simo escorted us to the Jemaa el Fna square. It's a short 10 minute walk leading you through the narrow streets of Marrakech. There's no way we would have been able to find it on our own ;-). Thankfully we didn't have to sleep under a bridge. Simo also picked us up and showed us the way back. And no, we're no helpless tourists who are abroad for the first time.. ;-).

The next few days, the medina-maze became our territory and we would find our way back with our eyes closed (more or less...). Each time, it felt like coming home. The riad is such a lovely place, beatifully decorated, crispy sheets, rose leaves on our beds, great breakfast and comfy sunbeds on the rooftop terrace. It's very close to Cafe des Epices (great spot!) and the souks where you can shop till you drop. I would love to come back!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Esbjerg, Denmark
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2013 via mobile

Beautifull Riad with outstanding service
Visiting this Riad 7 days in february 2013 has been a fantastic expirience.
Our room Was very nice. The beed large and very comfortable with clean sheets every day. Big fluffy towels were also changed daily.
A tasty and rich breakfast was served In the morning sun on the roof terrace.
Escort on the first trip in to the souks , to restaurant in the evening and to hairdresser.
The and coffee served for free all day long. Snacks and delicious almand cakes were available all day, so were fresh fruits in the room.
From the pic up in the airport until delivery same place the service was outstanding.

The riad is beautifully decorated and looks like a little palace. Upstairs the lovely roofterrace is equipped with sunchairs and there is a great 360* stunning view over the city and the Atlas mountains. Downstairs in the patio there is a little plunge pool and space for relaxation. All around the riad there are fresh flowers, green plants and a very nice atmosphere. It is well lokated in the middle of the medina with short distance to all turist attractions.
I give this little pearl my best rekommandation.

Stayed February 2013, traveled as a couple
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Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2012

From the bottom of our Canadian hearts, we wish to thank Khadija, Youssef and Latifa who made our stay at Riad Al Loune in Marrakech so magical. From the warm welcome to the exemplary service, we loved every moment in our oasis in the middle of the busy Medina. If you want to stay somewhere unlike anywhere else, where the décor is not only beautiful to the eyes, is relaxing and luxurious, this is the place for you. Each room is decorated in a different colour with similar details. It might be a little bit higher in price, and it is worth every cent/centime/penny! We loved sitting up on the patio overlooking the rooftops of the Medina with the Atlas Mountains as the backdrop, while sipping our mint tea, which was on offer at any time along with delicate biscuits and dried fruits & nuts. An unexpected added feature was the complimentary Hammam (sauna using clay) with rose petals scattered throughout and candles flickering. The attention to detail was remarkable. We enjoyed delicious breakfasts beside the soaker pool and even stayed in for dinner, sitting in the living area warmly surrounded by candles and Moroccan décor – I loved the décor so much, I asked where some things were purchased and Youssef kindly escorted me to the shops so that I too could take a few memories home with me. On a practical side, the bed was extremely comfortable and the entire Riad was spotlessly clean. Khadija explained how to get around the Medina and gave advice as well as arranged a taxi to take us to a special restaurant and to the train station. They even did a load of laundry for us, which was greatly appreciated. We highly recommend this Riad to all who want to treat themselves.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santa rosa, Calif.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2012

When I first saw all the five star reviews, I was dubious. How can a place have so many five star reviews? But within 30 minutes of arriving at Riad Al Loune my suspicions were laid to rest. From the start it was top notch. They met us at the airport taxi, which they setup for us, and walked us the short distance to the riad, opening the door to a candlelight courtyard. They sat us down for hot mint tea and a huge assortment of hand-made, fresh pastries, cookies and a bowl of nuts and dates. It was like a fairy tale.
I’ve never had better service, including at five star resorts and hotels. The staff at Al Loune, including Youssef and Khadija, were incredible. They treated us like royalty, yet with the kindness of family. On my sister’s birthday they baked her a scrumptious cake, without being asked, and brought it up to her room on a tray lit with candles. The cake had both her first and middle name (presumably they had looked it up from the flight itinerary we had emailed them.) How thoughtful!
The accommodations were terrific: High quality beds, linens, and towels. The whole facility is maintained in tip-top shape. The breakfast is great: Fresh pastries, fresh squeezed orange juice, caffeine of your choice, and so much more. It’s served whenever and wherever you want: In the courtyard next to the pool, on the terrace under the morning sun, and one morning they even brought the breakfast into the room. Their service is incredible. Their facilities are excellent. I highly recommend this riad. And feel free to read my other reviews, because not everyone gets good marks. These guys earned it. I’d give them an extra star if I could.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Derby, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 19, 2012

We absolutely loved the Riad and cannot recommend it highly enough. We stayed from 31st October - 8th November 2012 for our belated Honeymoon. We didn't want to leave. A warm welcome, beautiful arcitecture and stunning decoration, the cleanest rooms and all amenties you could want: fresh, fluffly towels, cotton buds, shampoo/ conditioner, hairdryer. Complimentary water and fruits in room. Beautiful breakfast, all 'homemade' at the Riad. Spa treatments available at extra cost if required. Most importantly the staff: Khadija, the Manageress, Youssef, Latifa & Zeineb. All lovely people, who work incredibly hard. Could not have been more welcoming. They cannot do enough to help you and will assist in anyway they can to ensure your trip to Marrakech is everything you hoped for and more. We will definitely return!

Room Tip: All rooms are lovely. All uniquely decorated and beautifully appointed. If you want a little more pr...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2012 via mobile

Riad al Loune might very well be the best hotel I have ever stayed at. You might find places with more stars or a bigger pool, but it is hard to imagine you will find a place with better service than what Khadija, Youssef and Latifa offers here. They are amazing! We have stayed here for a week and enjoyed it very much. Great food, good coffee, nice spacious room directly to a beautiful courtyard. Are we coming back? Indeed!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about RIad Al Loune

Address: 77, Derb el Kadi | Azbezt, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #38 of 465 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
The Riad is located in Marrakech Medina's heart, a few steps from the Ben Yousseph Madrassa;few minutes walking distance from Djemaa el Fna square. The Riad has 7 rooms ( with air conditioning/heating, bathtub/shower, hairdryer),solarium,swimming pool,hammam, SPA (massages etc), relax zone,indoor moroccan dinners and parties on request (local food, music,dance).Upon request airport pick-up and drop-off.Walks and guided tours.Wi-fi ADSL. ... more   less 
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