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“Magical” 5 of 5 stars
Review of RIad Al Loune

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RIad Al Loune
77, Derb el Kadi | Azbezt, Marrakech, Morocco   |  
Hotel amenities
Ranked #43 of 461 hotels in Marrakech
Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Magical”
5 of 5 stars Reviewed December 29, 2012

From the bottom of our Canadian hearts, we wish to thank Khadija, Youssef and Latifa who made our stay at Riad Al Loune in Marrakech so magical. From the warm welcome to the exemplary service, we loved every moment in our oasis in the middle of the busy Medina. If you want to stay somewhere unlike anywhere else, where the décor is not only beautiful to the eyes, is relaxing and luxurious, this is the place for you. Each room is decorated in a different colour with similar details. It might be a little bit higher in price, and it is worth every cent/centime/penny! We loved sitting up on the patio overlooking the rooftops of the Medina with the Atlas Mountains as the backdrop, while sipping our mint tea, which was on offer at any time along with delicate biscuits and dried fruits & nuts. An unexpected added feature was the complimentary Hammam (sauna using clay) with rose petals scattered throughout and candles flickering. The attention to detail was remarkable. We enjoyed delicious breakfasts beside the soaker pool and even stayed in for dinner, sitting in the living area warmly surrounded by candles and Moroccan décor – I loved the décor so much, I asked where some things were purchased and Youssef kindly escorted me to the shops so that I too could take a few memories home with me. On a practical side, the bed was extremely comfortable and the entire Riad was spotlessly clean. Khadija explained how to get around the Medina and gave advice as well as arranged a taxi to take us to a special restaurant and to the train station. They even did a load of laundry for us, which was greatly appreciated. We highly recommend this Riad to all who want to treat themselves.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
santa rosa, Calif.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

When I first saw all the five star reviews, I was dubious. How can a place have so many five star reviews? But within 30 minutes of arriving at Riad Al Loune my suspicions were laid to rest. From the start it was top notch. They met us at the airport taxi, which they setup for us, and walked us the short distance to the riad, opening the door to a candlelight courtyard. They sat us down for hot mint tea and a huge assortment of hand-made, fresh pastries, cookies and a bowl of nuts and dates. It was like a fairy tale.
I’ve never had better service, including at five star resorts and hotels. The staff at Al Loune, including Youssef and Khadija, were incredible. They treated us like royalty, yet with the kindness of family. On my sister’s birthday they baked her a scrumptious cake, without being asked, and brought it up to her room on a tray lit with candles. The cake had both her first and middle name (presumably they had looked it up from the flight itinerary we had emailed them.) How thoughtful!
The accommodations were terrific: High quality beds, linens, and towels. The whole facility is maintained in tip-top shape. The breakfast is great: Fresh pastries, fresh squeezed orange juice, caffeine of your choice, and so much more. It’s served whenever and wherever you want: In the courtyard next to the pool, on the terrace under the morning sun, and one morning they even brought the breakfast into the room. Their service is incredible. Their facilities are excellent. I highly recommend this riad. And feel free to read my other reviews, because not everyone gets good marks. These guys earned it. I’d give them an extra star if I could.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 19, 2012

We absolutely loved the Riad and cannot recommend it highly enough. We stayed from 31st October - 8th November 2012 for our belated Honeymoon. We didn't want to leave. A warm welcome, beautiful arcitecture and stunning decoration, the cleanest rooms and all amenties you could want: fresh, fluffly towels, cotton buds, shampoo/ conditioner, hairdryer. Complimentary water and fruits in room. Beautiful breakfast, all 'homemade' at the Riad. Spa treatments available at extra cost if required. Most importantly the staff: Khadija, the Manageress, Youssef, Latifa & Zeineb. All lovely people, who work incredibly hard. Could not have been more welcoming. They cannot do enough to help you and will assist in anyway they can to ensure your trip to Marrakech is everything you hoped for and more. We will definitely return!

Room Tip: All rooms are lovely. All uniquely decorated and beautifully appointed. If you want a little more pr...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2012 via mobile

Riad al Loune might very well be the best hotel I have ever stayed at. You might find places with more stars or a bigger pool, but it is hard to imagine you will find a place with better service than what Khadija, Youssef and Latifa offers here. They are amazing! We have stayed here for a week and enjoyed it very much. Great food, good coffee, nice spacious room directly to a beautiful courtyard. Are we coming back? Indeed!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed October 28, 2012

I booked this Riad at the beginning of October for six nights with my sister and Mother to celebrate her birthday and we had a wonderful stay. This was the most luxurious Riad that we stayed at with well equipped comfortable rooms that have a lot of character in a quiet location. The staff were very attentive and helpful, offering a warm welcome and aiding us with all our requests. The Riad is beautiful and very well maintained with lovely detailing in the architecture. You couldn't help but notice the small details that make a difference. Generous breakfasts, lovely bath oils and fresh fruit in the bedroom. I would firmly recommend this Riad to anyone considering a genuine Moroccan welcome at the heart of the Medina.

Room Tip: We saw a lot of the rooms and they all have an individual character. Their website was helpful in ch...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerrards Cross, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2012

I stayed at Riad al Loune over a long weekend with some friends. We took two rooms, the Rose room as a twin and also the brown room. Both rooms opened out onto the pool and were absolutely gorgeous. Everything we needed was there, including shower gels, cotton wool buds, fresh towels every day and an unlimited supply of fresh and dried fruits, nuts and local sweets! We were lucky enough to have the riad to ourselves for most of the time and the staff Youseff and the ladies that looked after us couldn't have been more helpful.

Breakfasts were a feast! We had fresh bread, jams and honey, yoghurt and fresh fruit, an omlette, fresh OJ and coffee every morning!

I couldn't recommend this riad more and I'm probably going to go and stay there again!

Room Tip: I had a look at all the rooms and they're all lovely. But it was really nice to stay on the grou...
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about RIad Al Loune

Address: 77, Derb el Kadi | Azbezt, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #43 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Riad is located in Marrakech Medina's heart, a few steps from the Ben Yousseph Madrassa;few minutes walking distance from Djemaa el Fna square. The Riad has 7 rooms ( with air conditioning/heating, bathtub/shower, hairdryer),solarium,swimming pool,hammam, SPA (massages etc), relax zone,indoor moroccan dinners and parties on request (local food, music,dance).Upon request airport pick-up and drop-off.Walks and guided tours.Wi-fi ADSL. ... more   less 
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