It was difficult to rate this riad because my experience with it was pretty up and down. We arranged a taxi with the riad to pick us up from the airport at 11.30 in the morning. At 12.15 when it still hadn't arrived I got worried and tried to call. This was unsuccessful (probably my fault, may have taken it down wrong, and we had patchy reception), so we gave up and had to go on a rather expensive and convoluted taxi ride with a petit taxi driver who had no idea where the riad was. On arrival at the riad just before 1 pm we were greeted by a hostile manager who wanted me to pay for the taxi that we arranged that hadn't come (she insisted that it had, but Marrakech is a pretty small airport, so hmmmm). I refused (more because she accused me of lying about waiting for the driver, and it annoyed me than anything else) and from that point on we were pretty much dead to her. No real check in, no explanation of the common area, no information about any tours available, or if it was possible to have food in the riad.
This soured what might have been a better stay. The riad itself is very pretty, and spotlessly clean. There was hot water available when needed. I liked the location too, perfectly safe (even if hard to find), easy walk to attractions, without being in the crazy centre, which I think would have been a bit much for me. Main gripes were that it is really cold (it's an old building, and windows in the rooms aren't sealed, so fair enough), you can hear everything that happens in the other rooms, and although it is advertised as having wi fi in all rooms, ours only worked in one corner of the room. Breakfast is three small breads, jam, juice, coffee and tea. This is fine for us, but I know a lot of people expect more.
To summarise, if you want to stay somewhere cheap, clean, and attractive in the old town this is a good bet. It you expect a higher level of customer service, I'd say don't.
- Official Description (provided by the hotel):
- Well located in "Berima" district, very close to the imposing Royal Palace, the palace Badi and the Bahia Palace and 10 minutes of walk from the famous square Djeema el Fna, Riad Le Marocain, it is a completely renovated old house which offers 3 suites and 2 double bedrooms, all built by following the pure tradition and Moroccan architecture.All the rooms are furnished with a decor and an assortment of quality, which ensures comfort. ... more less
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