Overall, I loved this Riad. We had originally booked another Riad managed by Samira, but our last minute date change resulted in us being moved over here. And it worked out great!
Our room was beaaaauuuutiful. I completely fell in love. So romantic. The bed is hard, but so is every other bed in Morocco. Even the upscale hotel we stayed in later had an even harder bed. The courtyard was beautiful. Roof terrace very pleasant for breakfast. The bathroom was good. The shower drained slowly, but it was fine (and honestly I experience that I've had in many hotels). Western toilet.
The location was great...once you knew where you were. Because you can't drive into the Medina, we paid a man that the taxi driver asked to lead us to the riad. Best money spent on the whole trip. There is no sign notating the riad, so the address was key. Just make sure you pay attention so you can find your way back later! Which we were able to do no problem (and I took pics with my phone of each turn we made just to be safe lol). But you get the mix of a quiet side street, but the proximity of the square a short 5 or 10 minute walk away. Loved it.
The one warning I would give is that the 2 primary staff members do not speak English. The woman in the kitchen was very sweet and cooked a great breakfast. Hand signals worked fine. The other woman, Fatima, spoke a few key words and was able to help us with very basic questions. But if you want more extensive help you need to talk to Samira, who I believe is in the other Riad she manages down the street. The ONLY reason I'm rating this a 4 is because we were not warned that no one there would speak English and had to wait for a while when we first arrived for Samira (BUT this was largely our fault probably, as our arrival time changed significantly at the last minute). There was no way to really communicate "Where is Samira?" or "When can I talk to Samira?" If you speak even a tiny bit of french you'll be fine. Otherwise, talk to Samira before hand about how to reach her when needed. We never really understood how to reach her, so that's why I'm giving a 4 (but only barely!).
Unlike many experiences on our trip, our original price Samira quoted when we booked our stay was honored. And it was a great deal! I also liked that she replied to emails much more quickly than many other locations and tour guides I tried to communicate with, making it an easy experience.