When the door of the Riad Viva opens its a real little paradise. We were welcomed with complimentary mint tea, map and a talk. The location is good and we felt totally safe even though the area outside the Riad is ancient and dim. The rooms are clean and spacious and the roof top has garden views and pool. Breakfast was served on the roof top, a mix of pastries, fruit, jams and bread each day slightly different. We had a traditional moroccan dinner cooked by Khamisa on our second day which was amazingly good. The hammam and massage was fantastic very relaxing and well worth having. But what really makes this Riad stand out as special is the Staff. There is Hamza who loves to help you feel comfortable getting around Merrakech he pushes your bags along to the Riad and chats away as if he has known you for years.Then there is Mohammad who is so polite and hardworking and nothing is too much trouble. Raul who smile and humour brightens your day and beautiful Aziza who manages the Riad so professionally. We would recommend this Riad to all.