The Raid Viva is simply glorious. This Riad has been decorated with love and complete attention to detail and the pool area and upstairs terrace are amazing. This attention to detail is extended in every form, from Aziza and the whole team to all their guests. Nothing is a problem for them as they are willing and able to accommodate your needs and desires. The food and drinks were lacking in nothing and it was wonderful to savour some local dishes. Finally, the Hammam (on site) is an experience not to be missed. You will float out of there. If you are looking for an escape from reality or a romantic break, the Riad Viva is the perfect choice.

I have difficulty to identify our experience with the excellent reviews written below.
We arrive the 31/12 to celebrate the New Eve in Marrakech and we went directly to Riad Viva. It is situated at the end of a small alley in the heart of the Medina. We left our luggage in our room which were on the ground floor by the lobby (not very well located especially that the reception phone is quite loud). When we came back at around 3am on the 1st of January, our room had a horrible sewer smell. I have not been able to sleep in the room the whole night and went on the sofa in the corridor.
In the morning, we went upstairs on the terrace and we realised that the whole Riad had this very unpleasant smell.
Despite that we booked for 10 days, we decided to leave the next day. However it was a nightmare to get our deposit back. The lady at the reception (very friendly by the way) had to call the manager for me to explain the situation and request a refund of our deposit. The manager was rude and impolite. He told me that it wasn’t his problem. He doesn’t seem to be there often.
Anyway we couldn’t stay there so we move out. When we called the next day and we mentioned that we choose this Riad because the good review on TripAdvisor, he became very nice on the phone and decided to reimburse our deposit almost straight away.
He even called us back 2 days later begging us not to leave any bad review on TripAdvisor. I must say that I don’t think we would have had our money back if we would not have mentioned TripAdvisor.
However I want to say that the whole staff at the Riad was very nice and understanding. We understood they couldn’t do too much about it.
It was our bad experience of Riad Viva

We stayed 4 nights at the Riad Viva it was definitely an 'Oasis of calm.' The staff especially 'Hassamia & Khamisa' was fantastic and couldn't do enought to make our stay more pleasurable. Breakfast on the delightful roof terrace (braving the morning chill!) consisted of home made cakes and crepes, yummie. It was reassuring to have police & army guarding the King's Palace just around the corner with a 10 mins stroll to Djemaa El Fina which is a must see. I would recommend the Riad Viva for location, staff and overall appearance as a gem in the madness of what is Marrakech!

Came here for 5 nights and the staff were all very helpful. Breakfast every morning was to a good standard and although initially hesitant about the alleyways to get to the riad, i soon realised army and police officers were guarding the local areas as one of the Kings Palaces is a two minute walk from the riad.

The riad is a very convenient walk to the local attractions and spas. Although the riad is located in the old city, it is only a short taxi ride (approx) 10 mins to get to the new city where all the cosmopolitan shopping is based. Essentially you can get to the new city for 20-30 dirhams from the riad, which is not bad.

I think i would have liked a brief explanation of the riad and a short intro as well things to do on my first day there. Also it would have been helpful when we first arrived that we were explained if we wanted to arrange any days out/ excursions, which i had to do myself the day after.

Apart from that Yousef and the ladies were all very nice and accomodating.