My husband and I booked this Riad as part of my 60th birthday celebrations as a stay in a Riad in Marrakech was on my "to do" list in retirement. We were attracted to the Viva because of its beautiful traditional interior and were not disappointed. We were met at the train station and efficiently taken to the Riad. On arrival we were given the customary cup of mint tea whilst our bags were taken to our room and we were able to discuss plans for our stay. We had chosen the Suite Orchidee which was spacious and comfortable. The room was on the first floor and overlooked the interior patio. We had a TV in the room (with limited English channels) and air conditioning which we needed even in November. We had pre ordered an evening meal which was taken on the lovely terrace. It was very good and the wine a reasonable price. Breakfast was also good and we had the best coffee we drank in Marrakech! The Riad is in a good location not far from all the main sights and fairly easy to find on your own! We booked a 3 hour guide to show us the sights and she was very helpful and informative. Inevitably we ended up in the souk and had the hard sell to buy a carpet! We would certainly recommend this lovely Riad but with one note of caution.
We had booked the Viva a couple of months prior to our visit but on arrival were told that we would have to move to their sister Riad Diana for our third and final night as it had been booked by a group. No mention of this was made during our few communications by e-mail. We are flexible and could have changed our dates to suit. We were however offered the final night free of charge in a similar room and all transfers were made smoothly. I have no criticism of the Diana as the staff were very nice and friendly. However it is not as nice a building as the Viva and I was still disappointed at having to change. I expect to get what I book and not to feel that I am not as important as a big group and the obvious financial rewards they bring.