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“3 star not 5 at all!” 3 of 5 stars
Review of Club Albatros

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Club Albatros
1 Avenue de la Menara, Marrakech, Morocco   |  
Hotel amenities
Ranked #891 of 1,126 Marrakech B&B and Inns
London
1 review
1 helpful vote 1 helpful vote
“3 star not 5 at all!”
3 of 5 stars Reviewed November 10, 2011

The room was very nice - very spacious and clean. The staff - especially the entertainment staff were excellent and the housekeepers also. The food was disappointing and there was only one restaurant which is not 5 star at all. We went to Reception every day to complain about something which we have never done before. Reception Service was useless. So on a points basis it would be 5 out of 10.There were 6 people in Reception with most of them being trainees so they didnt actually know what to do. English in Reception was poor even though they claimed 90% of the country spoke English.

Room Tip: Choose a room overlooking the pool,The block called Al Riad is nice.
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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30 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Leigh-on Sea, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 28, 2011

My man & I stayed for a 4 night all inclusive break booked with Broadway travel in August of this year. The hotel had some lovely architectural features, and rooms were large and clean. Sadly our balcony opened onto the back of the hotel with no view. Certainly not a balcony to sit out on, as no sun at back of hotel. However, being all -inclusive gave you access to one restaurant only, where the food was nothing more than OK-main problem being temperature of food was not hot enough. As part of the all inclusive deal this gave you access to one evening in the Morrocan restaurant. This was the biggest disappointment of all- we had hoped that this would be th highlight of our break, instead of which we both suffered chronic food poisoning which lasted 4 weeks on our return. The displayed menu looked lovely, however, all-inclusive guests were handed a very basic menu-choice of fish or chicken. The food was certainly not cooked in a tagine-very scrawny chicken legs were barely oven cooked, then placed in a tagine for service smothered in a gruel like"Minestrone soup". I ate only 1 spoonful - it was putrid! No side vegetables-starter was equally gross-choice of Morroccan salad (very basic) or a broth-like soup, which was also putrid, and was used to serve the chicken tagine with for main course. Dessert were local cakes/biscuits, which were pretty gross. In spite of having eaten only one mouthful of the chicken, both of us were ill with food poisoning for nearly a month on return to England, and both of us had to go the our GP. Overall service was sadly lacking - I know that it was Ramadan, but it was blatantly obvious that generally they resented the western tourists. Also as all inclusive this gave you access to one bar only. There was a lovely pool swim up bar, but this was never opened while we were there. Also unless you got up before 6.00am, it was virtually impossible to get a sunbed around the pool, and there were nowhere near enough.
I had already paid for my 30 year old son & his new wife to visit same hotel in October, and am pleased to say that they had a totally different experience - probably as it was out of season there were far fewer guests. They took our advice & didn't eat in the Morrroccan restaurant, and generally had a lovely stay. As for myself and man- we would have no desire to go back to this hotel, however good value it may represent.

Room Tip: Ask for room overlooking the pool.
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Heathfield, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 25, 2011

Just got back from Morocco, Was staying at Albatros Club Super in Marrakech, Staff were really nice, always seem to be wanting to help, and helpful for information.
The all inclusive is a bit limited as it only gives you one restraunt, and the food was not brilliant, edible, but not considered five star standard.
The rooms were big and had all the essentials, but could be a little more cleaner, same for the upkeep of the hotel, as there were broken tiles, and dirt around the hotel.
there isn't a great deal to do around the hotel in the day, so is not a great lace for children, but good for a chilled out holiday with sun, in peak season.
When going out just be aware of pick pockets and people trying to con you, just be stern and say 'NO'.
Overall I would say the hotel is a 3 star hotel.
My girlfriend and i would go back, but not for a luxury holiday, but more for a short break.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2011

I read all the reviews on this hotel before going and was worried sick. However when I got there it was great. We were on the all inclusive package and our original room was in the block facing the Le Charlot bar. The first night was noisy because the entertainment was all outside as it was so hot but a call to reception got our room moved to another block which was really quiet. The rooms were comfortable and well furnished. The beds were wonderfully comfortable. The shower was powerful and the air conditioning very efficient. The food was good - I was worried as a vegetarian that I would go hungry but no problems at all. All the staff were friendly and very helpful. There was one miserable looking guy but I think the main problem was he did'nt speak English. The two pools were great and there were loads of beds available every day. The entertainment was basic but enjoyable and we had a wonderful week. Would recommend this hotel and would have no hesitation on going back there again.

Room Tip: Don't accept a room facing the Le Charlot bar as the evening entertainment can be quite loud and...
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed October 23, 2011

My husband and stayed here on our first holiday away from the kids. we stayed for four nights on an all inclusive basis. The hotel is nice and clean and the rooms were a good size, beds comfortable and nice clean sheets. the bathroom was nice and clean although a little out dated. When we arrived our balcony patio door had a crack in it, we told the management and they changed our room immediately. Thre was a good selection of food on offer for all mealtimes and also a snack bar making individual homemade pizza every afternoon.
The pools were very cold but clean and as it was very hot 34C one day so this was quite nice!
most of the staff were very friendly with the exception of of one misery in the bar near the main pool, who took it upon herself to be as rude as possible.
the hotel looks like it was two hotels at one point and is now one big one, it is also called albatros gardens. There are two fitness centres you can use and they are very modern. we paid £15 for a taxi from the airport, .
There were some families at the hotel with small children, and although there was a play area and pools for kids i didnt see it as very child friendly. there are massive windows fully opened even on the 6th floor! the pools are very deep with not much warning, youd have to been on guard 24/7.
My overall opinion of the hotel is that it is quiet, clean and well managed. The rooms could do with some improvement cosmetically i would give it a four star rating in a brochure.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 22, 2011

Hi guys, stayed at the albatros club, Marrakech.
The reception staff were excellent and very informative and well spoken English (Lumia & Aisha). Don't get worried if the staff take your luggage away on arrival at the entrance to the hotel, the bell boys will be taking them to your room and you will be escorted there also by the staff.
The hotel is located a short drive from the airport roughly a 10-15 min drive. The service was excellent, very clean environment and well maintained grounds.
The rooms are not 5* standard may be more of a 3*/4*.
We stayed all inclusive which was my first experience. The food was ample but adequate and prepared to a high standard.
We were allowed to use 1 restaurant and 2 bars. The soft drinks are of quality brand i.e coca cola, sprite etc. Alcoholic drinks are of a non popular brand but other brands are available at an extra cost.
The pools are well maintained and cleaned every night, plenty of sun loungers.
There is a gym with mainly cardio machine and a few weights machines. Other facilities are available i.e Spa treatment, facials, hot tubs etc.
Just wanted to mention the staff were great and very helpful, they work a lot of hours for little money so dont be shy to tip. They also have karaoke nights, disco's and outings to the near by night club Pacha.
I hope this is of great help to all and hope you enjoy your stay.

Shah&shadz.dot

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wales
Top Contributor
64 reviews 64 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 22, 2011

Stayed here on a 3 night break in October on an all inclusive basis. The rooms were nice and pool is good with comfy loungers however I'd definitely say it's more of a 3 or 4 star hotel than a 5 star.

Our room was located near the pool which was very handy for the day but at night very noisy being opposite the pool bar, music only lasted until around midnight so wasn't a big deal but you may want to avoid that spot if travelling as a family.

Food was ok, buffet style with breakfast being the best as there was an egg/ pancake station. Tea time was disappointing - just tea no cakes! Snack time was pizzas (homemade & nice) or chips. The drinks included were only local spirits with cocktails a bit disappointing however it's hard to get alcohol in Marrakech and there was beer, wine etc. It only included 1 bottle of water pp per day however there were water dispensers to top them up so this wasn't an issue.

The hotel is located approximately 30 minute walk from the centre or a 25-30 dirham taxi journey away. We cost charged 200 dirham for taxi from the airport, coming back we paid 100 - so definitely worth negotiating!

We had a hammam at the hotel was quite good but it felt a little like staff thought we were an inconvenience! All staff at hotel were quite helpful but only when asked, no information was naturally offered so you have to ask away (for a map/ taxi/ cards to get towels at the pool etc)

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Club Albatros

Address: 1 Avenue de la Menara, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #891 of 1,126 B&Bs / Inns in Marrakech
Number of rooms: 220
Reservation Options:
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Also Known As:
Club Albatros Hotel Marrakech

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