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“Poor Standard (and we are students)” 1 of 5 stars
Review of Riad Dar Zaynab

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Riad Dar Zaynab
34, Derb Sidi Massoud - Kasbah -, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #509 of 1,080 Marrakech B&B and Inns
Manchester, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Poor Standard (and we are students)”
1 of 5 stars Reviewed February 9, 2014

Our first impressions of Dar Zaynab were far from glowing, first of all the establishment isn't actually called Dar Zaynab by the locals, so as many times as you repeat it, or show your taxi driver the booking confirmation, you will not arrive at the Dar. We were dropped off outside the Mdina and then left to walk. The WiFi wasn't working neither was the home computer to commincate with anyone, incomplete instructions were left in order to access the computer, most of which were incorrect and once we had logged in, we still couldn't access any internet to which the owner replied " I do not know anything about technology". Only one of our 3 rooms had a working heater, one of the rooms smelt due to a sewage problem and on the first night only one bathroom had hot water, which then went cold after a few minutes. All of the above actually wasn't the worse of it, the worse part about our stay was that the lady who managed the house recommended us a man to help us organise our trip to the Sahara, Hassan, who did nothing but try to cheat us into handing over our money. We arranged a trip with Hassan, and then he would constantly try to alter it in order to make more commission from the stops we made. Things that had originally been included in our deal we then had to pay for once we had arrived. This went on for 3 days so much so that on our final day, driving back from Fez to Marrakesh (originally a 7h driver that took 12h) once finding out that we hadn't organised accomodation for that night, Hassan was none stop on the phone whilst driving, stopping every 30mins to organise rooms for us in his contacts. It even got to the point that he was lying between the 2 cars carrying my group of friends in order to stop off at restaurants where he earn commission, saying that one car was hungry when they ever had and vice versa.The last 125km to Marrakesh took 3 and a half hours and then he dropped us off at the wrong road in Marrakesh in the dark. I understand that the owners cannot oversea everything at goes on abroad, however this was a huge disappointment and I recommend that they re-look the standard of Dar they wish to be.I WILL NOT BE STAYING HERE AGAIN

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean-Michel S, Propriétaire at Riad Dar Zaynab, responded to this review, February 15, 2014
Google Translation
Nous sommes ravis que vous n'ayez pas l'intention de revenir car tout ce que vous dites n'est qu'un tissu de mensonges !
Vous n'avez pas pris le taxi recommandé qui pouvait vous conduire jusqu'à la maison. Vous aviez peur de payer trop cher alors que nous proposions 2,5 euros par personne !!!
Vous avez voulu prendre un autre taxi qui ne connaissait rien, vous en êtes seules responsables.
Les climatiseurs fonctionnaient parfaitement avant votre arrivée mais vous avez tout cassé en ne respectant pas les consignes et en appuyant sur tous les boutons à la fois vous avez tout déréglé.
Il y a de l'eau chaude dans toutes les chambres et tout fonctionne normalement. Il n'y a jamais eu de problème d'eaux usées. Juste une petite fuite sur l'arrivée d'eau des toilettes qui ne gêne en rien le fonctionnement. Je suis actuellement dans le riad avec des clients heureux d'être ici et qui n'ont aucun problème.
La Wifi ? elle fonctionnait correctement avant votre arrivée. Vous avez tout déréglé en appuyant sur tous les boutons de la box . J'ai dû faire venir un technicien pour tout remettre en service correctement.
Quand au reste, il s'agit de mensonge. Nous n'avons jamais recommandé de chauffeur ni pour Fès ni pour le Sahara. Nous avons toutes les preuves en main avec nos échanges de mails !!! Cela ne concerne absolument pas Dar Zaynab.

A quoi cela vous sert-il d'essayer de nuire à quelqu'un de façon tout à fait injustifiée, en inventant n'importe quoi. ??? Heureusement, la plupart des clients sont des gens sensés et agréables et nous avons beaucoup de plaisir à les recevoir. Et toutes ces personnes sont satisfaites de payer 35 € la chambre pour deux, petits déjeuners compris.
Nous connaissons beaucoup d'autres gens sympathiques et honnêtes. Dans les relations humaines, nous préférons la qualité à la quantité alors, rendez-nous service en ne revenant jamais !
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
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Additional Information about Riad Dar Zaynab

Address: 34, Derb Sidi Massoud - Kasbah -, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
Ranked #509 of 1,080 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 4
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