it is probably our fault as I should have done some more research but I didn't realise that this wasn't a hotel. It is really either properties for sale or now owned so doesn't have a designated reception but a sales office which is open from 9 till 1 and 3 till 7. There is a small cafe bar for food but as the villas had designated cooks the cafe/bar was very quiet when we were there.
I think it would be great if you stayed in a villa as a lot of the French families did. The French families seemed to have cars as well which would help getting to the Medina at night as it was about a 24 euro round trip for us.
As I have said it was my mistake and the pool area was very nice. Sala in the bar/cafe was a real sweetie and the lady in reception/sales office charming too. The rooms were very beautiful but for us we really were looking for hotel facilities.