Stayed here 17/8-27/8, after a few issues with room we were finally moved, room was nice but had a dodgy shower, water kept changing to boiling in middle of showering. Reception staff either need more training or need to be changed, they are front of house and need to be a bit more welcoming, we asked for 4 days for a duvet for my grandsons bed and each time they said it would be sorted we finally found a housekeeper and duvet was delivered in 10 mins, Food was ok, no upset tummy's we enjoyed it, my 5 year old grandson found plenty to eat every day, but he's not a pizza and chips type of kid, which is available every day if that's what you want. Shuttle bus available 4 times daily into souks in Marrakech takes about 30 mins, beware when you get off bus guides swarm saying they work for your hotel and only want to take you to shops where they earn commission, having said that the first time we went with a guide he doesn't charge because he gets commission but it gave us a chance to acclimatise ourselves souk can be a bit intimidating first time because it's all little alleyways , when we went back a second time we walked round no problem. Would be nice if shuttle bus came back a 9 occasionally, at 7.30 (last pick up to hotel) square us just coming alive and it's really buzzing. Garden staff work hard keeping areas clean, floors are often wet but... This is a water park so beware. Animation team are fantastic they work so hard and do all they can to help you. Kids club is good, Yaya you have a fan for life. Kiki, Peepo, Fatima, Mimi, Maurice Billy boy and Yaya you make this hotel, without you it wouldn't be anywhere near as good. Hotel needs to keep on top of hygiene, few things need to be changed, make sure all the baths have plugs, take away hair dryers in bathrooms with exposed wires, throw away any chipped plates, these harbour bacteria no matter how many times you put them through the dishwasher, invest in some new room towels the ones you have are a bit shabby, towels are taken early in the morning and not returned until late afternoon , so you clearly need to buy more. From reading last years reviews this hotel has improved considerably but still has room for improvement. Reception staff do need to be better trained in the art of hospitality and requests get lost in translation, smiling would be nicer than a scowl, you advertise yourselves as a 5* it's probably a 3* and your reception staff let you down massively. Having said that we had a great holiday and would probably come back again.
- Official Description (provided by the hotel):
- Located 18 km from Marrakech, the Aqua Fun Club covers an area of 8 hectares with the largest water park in Morocco, with no less than 57 slides, ideal for your holidays with family or friends. Aqua Fun Club has 262 comfortable and well equipped rooms, including 107 family rooms, 149 standard rooms, 5 junior suites and 1 royal suite. They are all air conditioned and include a seating area with a private balcony overlooking the pool or garden, and feature a mini-bar, safe-box, phone, satellite TV and Wi-Fi. The bathrooms are equipped with shower or bath, hairdryer and toiletries. The Aqua Fun Club offers varied dining options served in different restaurants: the Asiatique, the Mediterranean, the Pizza Pino and the Tajine. You can also have a drink in the hotel bars or enjoy the private nightclub. The hotel also features several amenities, including a spa, a tennis court, mini football, mini golf, a children's club, free Wi-Fi and a free shuttle service. The Aqua Park offers several varieties: Slides, water tracks, wave pool, water tree, children's wading pool, whirlpools and many other surprises .... ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech