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“6* staff” 4 of 5 stars
Review of Pickalbatros Aqua Fun Club

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Pickalbatros Aqua Fun Club
4.5 of 5 Hotel   |   18, Route de l'Ourika, Marrakech 4000, Morocco   |  
Hotel amenities
Ranked #282 of 467 Hotels in Marrakech
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“6* staff”
4 of 5 stars Reviewed August 12, 2014

Hotel was great and water park was fantastic and the staff were even better BUT the food was very repetitive and we were only the 3 days but yet again I don't think it's the hotel as we paid £40 each to go to a restaurant and it was the same meals as in the hotel. I've travelled around and don't expect English food but it seems like they only had 30 dishes so you'd get them everyday. The market is scary in the square we were there 10 min and paid 200dirhsms about £18 to get taxi straight home. Here's a tip if you are going to go ,ask rep in hotel and explain it cost only £25 for a taxi to town which he stayed with us took us where we wanted and back home and never once tryed to rip us off. Would I go back to hotel yes if it moved to a different area as I said before Morocco is not for me

Stayed June 2014, traveled as a couple
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
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  • English first
  • French first
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  • Italian first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 12, 2014

Had a fantastic holiday with my children at aqua fun club . Waterpark was great . Rooms cleaned daily . Very clean facilities . The animation team were excellent , friendly , caring , great with the kids and adults alike , couldn't rate them more , they made the holiday fantastic .

Room Tip: We had 2 ground floor rooms , 1 king size and 1 double bed in each room , very spacious .
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NORA-Guest-Relation, Responsable relations clients at Pickalbatros Aqua Fun Club, responded to this review, August 15, 2014
Dear Guest ,

We truly thank you for posting your kind review on Tripadvisor .
We are pleased to know that your experience during your stay with us succeed to make your holiday as fantastic as you wish and we are more than delighted to read you were satisfied by the level of the service we provide : Water park and all the facilities .

Your valuable feed back is shared with all the team with a hugh pleasure.
Once again we thank you for your loyalty and for taking time to note your impressions with us via Tripadvisor .


Dear guest We look forward to welcome you in the near future for another fantastic holiday under the beautiful sun of Marrakesh.


Kindest Regards.

Nora Errahili / Guest Relation Manager .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wiltshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 11, 2014 via mobile

10 day holiday with husband, daughter, son in law and 2 grandchildren aged 13 and 17.
Rooms lovely and very spacious.
Pools nice and clean.
Slides were all good and staff very friendly but the hygiene in restaurants let it down. No hand gels in use anywhere! Not enough tongs/ servers or spoons when helping yourself at the buffet. Therefore people were using their hands!!!! Also food not always cooked properly chicken was pink and we don't think fish was cooked through. My husband ended up with gastro enteritis and as doctor had to be called at 5.30 am we got an £80 bill. So not really happy and would not return.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dursley, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 11, 2014

Travelled with First Choice from Gatwick to Marrakech arriving at the hotel late in the evening, Quick check in and then off to our room which was spacious, clean and functional. Breakfast offered a good choice and there. Lunch and dinner were a bit "samey" but we always found something we liked. The pools were good and the aqua park was great - the children were kept entertained all day and played football in the evening with lots if other children staying in the hotel. Free shuttle bus into Marrakech was good, although we could have stayed a little longer than the 3 hours you were allowed. Good choice if travelling with children.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sussex
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 11, 2014

Came from staying at a nice hotel in Marrakech to here. I think this is the only all inclusive hotel I have ever been to that didn't offer you a welcome drink when you arrive. Reception tried to be helpful at the start as We said we wanted a top floor room in a quiet area but they kept showing us ground floor rooms or ones next to the restaurants as in their words "Most people that stay here don't want to have to walk to dinner." In the end we got a room in one of the small blocks and even though they were the older rooms and were a bit tired (the wife wore flip-flops in the shower as it looked dirty) we initially were happy as it was in the quietest location as with all hotels the entertainment is turned up really loud at night as they think it disguises the lack of quality.

Good points - food was pretty good and salads especially good, fizzy drinks and beer is poured out of bottles, no real queues for food and drink apart from chips (yes really), Water slides were good, most of the staff are very good and helpful. Special mention to Rihab whose job is to go round and ask if anyone has any problems she listens like she is genuinely interested and she is pretty good at getting things sorted out.

Bad points - On the last couple of days a lot of locals arrived and in our block 2 rooms were taken by 20ish year old local boys. They kept their doors open most of the time so they could shout from room to room. At night came home in the early hours after going to the night club and proceeded to wake everyone up. (The block next to ours also suffered from similar noise). On our last night they went one better and broke into the cupboard and fuse box and switched off the fuses so the air conditioning and lights all went out. We had to contact the maintenance people and they came round and sorted it out.
When we complained to reception they weren't interested in the slightest all they cared about was they wanted 30p off of us for making a phone call to find out what time we were being picked up. The old we don't care you haven't slept for 2 nights because you owe us 30p attitude isn't a good one for hotels to have!! Why are youths being encouraged to come to a family hotel?

We were told there was an adults only pool but on arrival there was not so as we had travelled without our kids for the first time in 11 years we were a little disappointed.

Entertainment is pretty poor (think Butlin's 20-30 years ago although I might be being unfair to Butlin's). During the day they play darts which involves someone standing in shin deep water throwing darts at a board while an "entertainer" blows a whistle once a second non-stop and if someone does bad they splash them with water and blow the whistle even more. The whistle need putting somewhere where it will cause him discomfort when he blows it. A magician one night was awful and we heard reports of Karaoke the night before we arrived. On our first night a dance show was the entertainment and when one dance was described as being inspired by India and that they had called it big drum roll....."India" we knew that inspiration was going to be thin on the ground.

Overall if you want reasonable food and drink and water slides and don't mind where in the world you are as it is definitely not a genuine Moroccon experience then you will enjoy it.

If you would like to experience Morocco or get some peace and quiet then don't go here.

Room Tip: New pool view rooms are noisy. Ask for mountain view as they are round the back and quitter.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 8, 2014

This was our second visit to the hotel. Arrived having travelled 5 hours from another resort in the heat with kids. No welcome at all (would have been nice). Check in was quick . Got to our room which was in black c and was lovely. Major problem with the ac unit. At around 2 am every night a strong sewage smell whaffted in. We complained but it fell on deaf ears as they just couldn't understand! Happened every night despite it being looked at so in the end we just switched the unit off as couldn't be bothered to pack up and move rooms as only there for a few more nights and might be given a room even worse.
There does seem to be a huge problem with wasps. So much so you could'nt have a drink during the day except water. Hotel management need to address this.
The swimming pools and water park all great except some of the pools had quite a few bugs, wasps and red dragonfly. I did not see anybody cleaning them out during the day so did not allow my children to swim in certain pools. The waterpark was spotless however.
Moving on to the entertainment it's was very amateur. It's also centered around a pool with not enough seats for all. So you missed out if you did not nab a seat early in the eve.The mini disco is on first and I did'nt think was very safe for kids as one of them could have easily fallen in as they go around it.
On the plus side the food and drink was brilliant. Lots of choice. By far the best was in the Asian section. Ramesh the chef made some really good Asian food. He was the only one that smiled also. We ate there every night. He is a true credit to this hotel. Thank you Ramesh.
Overall had a good time but not sure we would go back. The evening entertainment not up to standard so hence we were bored in the evening and hotel too far too venture out anywhere.They should bring in acts from outside instead like they used to years ago.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NORA-Guest-Relation, Responsable relations clients at Pickalbatros Aqua Fun Club, responded to this review, August 9, 2014
Dear barney000,

We thank you for taking time to comment us on Line about your récent stay at the Aqua fun.
All my sincerest apologises for any inconvenience you experienced during your stay.
Dear guest , Be sure that your feed back receive a full attention from the senior management and is taken in high consideration for the corrective action .
We hope you will be giving us another opportunity to welcome you in the near future so as to demonstrate to you how xe care about your remarks and observations and also to offer you the service you deserve.

We look forward seeing you upon your next visit to Marrakech.

Warm Regards.
Nora Errahili.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton keynes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2014 via mobile

We stayed here in July for 10 nights and it was our favourite family so far! The pools were great and all clean so many slides for all ages , I have two Daughters aged 5 & 2 and they had a fab time. Kids club was great Yaya was lovely and great with my 5 year old, she went nearly everyday! The Animation team were fantastic and the shows they put on were excellent, they were all so friendly and I would call them all my friends now. Meme loved my youngest and would always come and find her the next say to say hello and to give her a cuddle. The food was fantastic I loved all of it, nice and healthy also, best carrots and courgettes I have ever eaten ! Lol. I've never had holiday blues before and if I could get back on a plane now and go back there I def would!!!
Life guards were also great always watching everyone and also very friendly .
I would recommend this holiday to everyone!
We miss u all at Aqua fun club!! Xx

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pickalbatros Aqua Fun Club

Address: 18, Route de l'Ourika, Marrakech 4000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#116 Luxury Hotel in Marrakech
#119 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pickalbatros Aqua Fun Club 4.5*
Number of rooms: 260
Official Description (provided by the hotel):
Located 18 km from Marrakech, the Aqua Fun Club covers an area of 8 hectares with the largest water park in Morocco, with no less than 57 slides, ideal for your holidays with family or friends. Aqua Fun Club has 262 comfortable and well equipped rooms, including 107 family rooms, 149 standard rooms, 5 junior suites and 1 royal suite. They are all air conditioned and include a seating area with a private balcony overlooking the pool or garden, and feature a mini-bar, safe-box, phone, satellite TV and Wi-Fi. The bathrooms are equipped with shower or bath, hairdryer and toiletries. The Aqua Fun Club offers varied dining options served in different restaurants: the Asiatique, the Mediterranean, the Pizza Pino and the Tajine. You can also have a drink in the hotel bars or enjoy the private nightclub. The hotel also features several amenities, including a spa, a tennis court, mini football, mini golf, a children's club, free Wi-Fi and a free shuttle service. The Aqua Park offers several varieties: Slides, water tracks, wave pool, water tree, children's wading pool, whirlpools and many other surprises .... ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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