Myself & my friend just spend 9 days at the AFC. Overall, a pleasant experience. The animation team are amazing - they work really hard and always have energy and time for every guest. We loved the fact that they played music during the day as well!
The areas that need to be improved:
Towers!! What a hassle we had with this! On the first night we arrived we ask for extra towels, we were 2 girls in a room so of course we need 1 large towel and 1 small towel for our hair. For the next 9 days after house keeping had been we had to phone everyday for extra towels. There were 3 occasiona where we phone for towels and never got them - rather annoying!
Wasps!! You need to do something about the Wasps at the pool bar! They are a nightmare! Regular clearning of the surfaces and some wasp repellent would help minimise this problem.
The Spa - The WORST experience I have EVER had in my life! Do not waste your time or money - a real let down for the hotel! So - first of all, we turned up at our allocated time and were left waiting for 15 minutes before someone took us down (only because I asked, despite the fact I was sitting in reception in front of 2 of the staff!) The spa doesn't even have a computerised appointment system - come on!! I can schedule appointments in my phone!
We then get into the room and I'm lying there for 15 minutes before someone comes in to start my treatment! There was no communication as to how long we would have to wait, why we had to wait nothing!
Then, my treatment starts, great! However, the noise outside from other guests was unbelieveable - it's a spa, a place of quiet and relaxation - not this one! None of the staff did anything to ask the other guests to quieten down. OH yes, let's not forget that someone came into the treatment room 3 times during my treatment - very private!
I left feeling extremely annoyed, not very relaxed and very disappointed concidering that was my last day of the holiday. Who ever the manager is needs to sort it out!
- Official Description (provided by the hotel):
- Located 18 km from Marrakech, the Aqua Fun Club covers an area of 8 hectares with the largest water park in Morocco, with no less than 57 slides, ideal for your holidays with family or friends. Aqua Fun Club has 262 comfortable and well equipped rooms, including 107 family rooms, 149 standard rooms, 5 junior suites and 1 royal suite. They are all air conditioned and include a seating area with a private balcony overlooking the pool or garden, and feature a mini-bar, safe-box, phone, satellite TV and Wi-Fi. The bathrooms are equipped with shower or bath, hairdryer and toiletries. The Aqua Fun Club offers varied dining options served in different restaurants: the Asiatique, the Mediterranean, the Pizza Pino and the Tajine. You can also have a drink in the hotel bars or enjoy the private nightclub. The hotel also features several amenities, including a spa, a tennis court, mini football, mini golf, a children's club, free Wi-Fi and a free shuttle service. The Aqua Park offers several varieties: Slides, water tracks, wave pool, water tree, children's wading pool, whirlpools and many other surprises .... ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech