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“Shocking” 3 of 5 stars
Review of Pickalbatros Aqua Fun Club

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Pickalbatros Aqua Fun Club
4.5 of 5 Hotel   |   15 Route de l'Ourika, Marrakech 4000, Morocco   |  
Hotel amenities
Ranked #267 of 461 hotels in Marrakech
Reading, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Shocking”
3 of 5 stars Reviewed January 1, 2014 via mobile

My advice if your a couple without kids is DONT COME! I'm here on my first trip with my boyfriend and it's been shocking.

Firstly they put is in a twin room above the restaurant, which I now wish I stayed in!!! They moved us on the second day after much begging and pretending we were married over to a quiet part! It's cold at night so a little heat helps, but no our heater doesn't work!!! And the main front door gets left open so we get a draft all night! I now have a stinking cold!!!! We now have 3 family's shoved in between us with screaming kids lets just say I lost my patients last night!!!

The hotel staff choose to come to your room at midnight too so you get woken up at night and in the early mornings with screaming kids!!!!!!!!!

It's far from anything so if you've had neigh and want to see the nice parts it's about 20 minutes away in a taxi!

Food is shocking same same and customer service is apalling minus two members of staff that would do anything for you!

Can not wait to go home 1400 down the drain!!!

  • Stayed December 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Hereford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 31, 2013 via mobile

1st time in morroco and the last .hotel is based miles from anywhere with a massive wall around it looks more like a prison ..food is well ...one word crap ...rice ,soup for breakfast with salads no bacon etc ..ave to ask for drinks even soft drinks ..aqua park and pools are ok but very cold ..only open certain water slides and certain times of the day ..all I can say is good luck if you've booked to stay here ...couldn't wait till I got home ...

  • Stayed December 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 29, 2013

A holiday can be what you make of it. We booked a last minute deal for a group of 10. We did not know what to expect as we had not done much research beforehand. However we were extremely surprised when we got there. The hotel is very open plan in pleasant settings with beautiful Atlas mountains backdrop and aqua park to one side. Soumaia in reception was very helpful and rooms were spacious and fully equipped. The hotel has 4 restaurants to choose from and there is variety of food to cater for most tastes. We certainly had no issues with the food and the staff made extra effort to lay out extravagant meal on Christmas Eve.
There are plenty of activities for young children but limited choice for adults. The water park is fantastic and the variety of pools is also excellent. The only disappointment was there were no heated pools and as a result we could not use these facilities.
The catering staff were excellent but special thanks goes to the spa staff. The team of Morad, Maryem, Bushra and Mehdi made everyday a special day....especially our experiences of the string man:).

Stayed December 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 28, 2013

Lovely hotel, room spacious stayed with our 11 year old daughter and room was divided into 2, she had her own tv etcand was very impressed. Drinks were great, lager served in cans and the wine was very nice. Proper brands on the soft drinks too. All staff were very nice, problems with towels both in rooms and for the pool but it wasn't the end of the world just had to nag or be patient. Pools were spotless but cold - icy in fact!! Slides were great and lifeguards very helpful, they were not all on at same time but in sequence, there was always something to go on. Food was alright, choice of restaurants, a bit repetitive but fine, always find something to eat. Worst part was the entertainment - most people tended to stay in restaurants or reception with I pads. A few brave souls ventured up to the kids disco but not much else going on. Would go back there, we also took the free shuttle bus into town but wouldn't recommend it, it was horrendous!!

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland uk
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 28, 2013

Been here for a week so far and all good :) The food is a bit samey after a few days, but it is always available. No issues with hotel cleanliness, very good all round. The pools are all kept immaculate with water quality being tested and checked around 3 times a day on every pool and there are always life guards on duty when the pools are open. The flumes have to be seen to be believed... Great fun for kids of all ages! We booked through qwerty travel and weren't actually expecting a rep here but he has been here every day and helps to organise trips out and about without having to haggle. Hotel is about 15 mins from marrakech and you need to book onto the shuttle bus to get in and out for free, again easily done by the guest relations advisor by the front desk. There is also a cash machine here so you can just take your normal card and it works here no probs :) Room is good there is a tv but only about 4 English channels, we have a twin promo room for 3 of us so we have super king size bed in one section and standard double size through sliding door which is ideal as we have a 12 year old with us so you can all have some privacy. Balcony at the back overlooks olive groves so it lovely and quiet at night. Only a couple of minor niggles... There is really no evening entertainment so unless you want a noisy kiddy disco or just like staying in a bar drinking there is not a lot to do in the evenings. The outdoor pools are NOT heated so if like us you are here in December / wintertime I strongly advise you buy a wetsuit for the pools. The weather has been 18 -25 degrees every day and lovely to sit out in. Best wifi is in the lobby, it's only intermittent everywhere else. Overall it is very good value I think. I f you want touse the spa for massages, hairdresser etc beware as they don't seem very organised and doing things on time is not their strong point. If you can speak French it will make communicating easier overall. Also FYI if like us you are arranging a private taxi from the airport you will have to haggle it SHOULD cost about 250 dirhams, they started off trying to get us to pay 700!! so stand your ground on pricing!

Room Tip: We have a promo twin room on the 1st floor, very good as view over olive groves is nice and quieter...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 27, 2013 via mobile

The service from the housekeeping and catering was pretty poor. It took us 3 hours just to get a towel and the food ran out way before closing time and the food was always cold. However if it wasn't for the entertainment staff like Hassane, nina, mido, hussain and sameera the holiday would not be worthwhile. They were great and kept us entertained thorought the holiday. I would recommend the hotel just because of the entertainment staff because they are some of the best groups of people you will ever meet

  • Stayed December 2013
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 26, 2013 via mobile

Overall, the hotel was a good experience! The service from the house keeping side was very poor! As well as the customer service team that was also poor, however on a daily basis the animation team kept us entertained and made our nights enjoyable! The water from the swimming pools is very cold and not very nice sometimes very dirty, if it was not for the animation team i would not recommend this hotel at all, as other than them everyone else was rude and arrogant and had no interest in customer preference! Credit to Hassane, Hussaine, Mido, Samira, Nina, Youseff and Sam, the only reason i have rated the service 4/5 is because of the animation team!

  • Stayed December 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Pickalbatros Aqua Fun Club

Address: 15 Route de l'Ourika, Marrakech 4000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#105 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pickalbatros Aqua Fun Club 4.5*
Reservation Options:
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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