Reading some of the reviews before we went made us a little worried but I do not know what some people were moaning about as we had a fantastic holiday. The only issue we had was when e arrived at about 11.30am and were told that we could possibly have a room ready for us after we had had lunch so we went off and looked around, had our lunch then returned to reception. They said to come back in an hour, an hour later we had to wait a bit longer and then about 3.30 we were eventually given our room. This wouldn't have been an issue for us as the sign at recpetion says that check in is at 3pm but it was the promise of a room earlier and keep going back and forth that was annoying. From then on everything was brilliant though. Abdul, the low cost holiday rep, was absolutely brilliant. He was so friendly and kept speaking to the reception staff on behalf of us about the room situation when we arrived. We booked 2 trips which were both brilliant.
Our first trip was to Ourika Valley in the Atlas Mountains. It was half a day long and we had our personal driver and our own english speaking guide, both called Mohamed. They were absolutely brilliant, so informative and friendly and very good at keeping us safe when practically climbing a mountain to get to the waterfall! I would recommend sensible shoes for this trip as I only had sandals and it was quite scary! This was the best trip I have ever been on on a holiday, the views were beautiful and going into the berber house and having moroccan tea was a great experience. The second trip we took was the camel ride, this was great, something I've always wanted to do. Once again we stopped off for Moroccan tea, it's nice but very sweet! We also took the shuttle bus into the medina one morning, this was an experience! We weren't hassled as much as I thought we would be, just say no and walk on, although we were bombarded with monkeys and ended up paying a stupid amount to have a photo taken as we didn't manage to agree a price before he chucked the monkey on me!
The best part of the holiday was the Animation team. Absolutely amazing! Ishmal and Simo in particular. Usually I don't like being hassled into taking part in things on holiday but this team were so friendly and funny that they made you feel part of everything and it made you do things you wouldn't usually take part in like aqua dance! So many activities going on throughout the day around the main pool. This is where we liked to stay as we enjoyed the music playing and it had a good atmosphere. On the cloudy days they had alternative activities such as shooting and tennis so always something to do, there was also a mini golf course. Evening entertainment wasn't as good but the piano bar was a nice place to go for drinks and they always had something going on, just maybe not to everyone's taste. The Moroccan show had a snake charmer that thought throwing snakes on the floor and making everyone scream was entertaining!
Food was great, so many options that we ended up going to the Italian restaurant to have pizza and then going over to the other restaurants to have a whole other meal! At breakfast they served these delicious freshly made Moroccan pancakes with honey, they also had freshly made omelettes as well as the usual pastries and also cereals and breads. There was always plenty of food we liked so I don't understand why people have said there wasn't a lot of variety.
The whole hotel was spotless, staff were constantly cleaning and gardening so everything was well kept. I don't understand why people have said it's hard to communicate with some staff, everyone we needed to speak to understood us and were friendly and willing to help. Porters were always there to take luggage for you, restaurant staff very on the ball with taking your plate when you have finished, one particular man in the Italian restaurant was very friendly.
Always sunbeds available, we went in september so it wasn't busy like it would have been in the holidays obviously but there was a really nice relaxed atmosphere and I felt safe leaving my stuff by my sunlounger as I went off to get drinks and stuff (obviously not valuables!) The waterpark had some great slides, not everything was always open at the same time but I guess this is because it was out of season and wasn't as busy but it was still great fun.
This is my first review I have written because I really felt like I needed to write about how great this holiday was and how much effort the staff put in. We would love to go back and think others should give it a go!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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How nice of you to write a kind review about your stay in our hotel .
Thank you for having time to share your good experience at the aqua fun .we are very delighted to know about your satisfactory regarding our quality of service as well our staff.
we are looking forward to welcome you back in the near future so as to meet all your needs a
and anticipate your expectations .
Best & Warm Regards.
Mrs Nora Errahili
Responsable of Guest Relation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.