I had mixed feelings about this hotel like many other reviewers who had read previous comments.I neednt have worried,The food was good and varied.There was plenty of choice with pasta and pizza freshly made with your own choice of ingredients.Spicy tagines,asian food and a beautiful variety of salads and fresh fruit.(which rep said it was safe to eat along with ice in your drinks as they use filtered water and to brush your teeth with as long as you dont drink it as it has a high chlorine content.My husband and son did have a slight stomach upset but nothing that would spoil our holiday).Some food could have been a bit warmer.We had some wonderful soups and lots of fresh breads,Chefs made fresh omelettes at breakfast,again with your own choice of ingredients and would also fry an egg if you wanted.
I found all staff to be very friendly andf helpful.Always smiling.Some spoke perfect English and others struggled but overall we managed to communicate.we wanted to tip some staff for the great service but found it difficult to single anyone out.We chose 4 that we thought deserved it most.
Hotel is spotlessly clean.I have never seen so many cleaners and gardeners in one hotel before.Thay constantly clean the pools and surrounding areas and the gardens maintained.Maid cleaned room every day and I had read about problems with towels.One day they took towels away at 10am and by 7pm we had to phone reception as they had not replaced them.Within 10 minutes someone brought then to our room.Pool towels were supplied and easy to get too.
Some people mentioned safety issues with broken or loose sockets and we had one in our room as did my son in his.Obviously this is an issue but as we dont have any small children we were not concerned but be wary if you have.
The aqua park was very quiet at this time of year so there was no queueing but only sections were opened at a time but that was fine.
Entertainment was poor but we didnt want any.We had dinner and a few drinks in the evening then bed.
Our flight home was 11.40pm but we were allowed our room until 4pm(as hotel has arrangement with Thomsons) but independent travellers have to be out by 12pm.We were allowed to eat,drink and use faciities until we left at 9pm and could use spa to shower.
We used hotel courtesy bus into city which was great.The only trip we took was to the Atlas mountains which was great apart from locals trying to get you to buy goods and being taken to pottery shops etc by the guide.Overall though it was well worth doing.
We had a great relaxing holiday but I think going in high season would be very different.I dont know if hotel copes well at full capacity and I think the poor reviews have come from people travelling then.
It was great value for money and you get what you pay for.It is not 5 star but neither was the price.People who are complaining should remember that.
Try this hotel out of season and I am sure you will enjoy it.
- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech
- Pickalbatros Aqua Fun Club Hotel
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