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“Beautifull city, brilliat hotel, stunning stuff. Best wishes for all!” 5 of 5 stars
Review of Pickalbatros Aqua Fun Club

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Pickalbatros Aqua Fun Club
5.0 of 5 Hotel   |   18, Route de l'Ourika, Marrakech 4000, Morocco   |  
Hotel amenities
Ranked #261 of 481 Hotels in Marrakech
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautifull city, brilliat hotel, stunning stuff. Best wishes for all!”
5 of 5 stars Reviewed September 29, 2013

It was the brilliant hollidays. Animation team make my hollidays best i ever have, especialy Ismail and Fikri. You can ask them whatever u need, they will 100% improuve all wisher beter than annyone in that hotel could. Food was brilliant, slide was stunning, barmans are friendly and kindly. You can always find how to spend your time to remember each moment there.Wish u all some day to visit this city and this hottel!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
Date | Rating
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English first
Cumbria, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 29, 2013 via mobile

I have stayed in all types of hotels worldwide but for this hovel to state its 5* is an insult. 2* at best. We arrived to our room to discover electric sockets hanging from the wall , with a 3 year old child I found this awful. The bathroom was half finished. .hot and cold water issues. Broken toilet seat and rust every where. We complained ( to the terrible mannered staff) but were told the hotel was full so where given an option to move to the opposite end outside of the hotel to a smaller room overlooking a minefield of dog mess, barking alsation dogs chained up and waste ground. Noo thankyou. I rushed back to our old room and asked that all faults be fixed that day (they were). My husband got food poisoning 3rd day in and was confined to the room and then our son got very ill with sickness. Seems lots of people were sick during our stay . Came out the lift one night to a pool of sick all the way up the corridor. Was still there at 8am next day. Couldnt even call reception to notify them as our phone didnt work. Disgusting dirty place. The paths by pools outside are lethal when wet , we witnessed a young boy fall and hit his head so badly he had a seizure and was rushed to hospital. Reception staff refused to let me see the manager until our last day who apologised in broken english but explained he was new to the hotel and he had his work cut out .. never felt so ripped off or violated in all my life!!! Wrote a letter to the booking agent Bluesea holidays (who got a nice 3.5k off us for a 7 day stay) but again this has been fobbed off and I dont have the fight to push it further. Rather just forget this hell hole...please take advise and dont risk it. I looked on here first and saw good and bad but took the risk...big fail :(

  • Stayed August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 27, 2013 via mobile

Visited June '13 and had a great welcome. Room rly nice with lots of space and good view across the pool and part of the water park. Food was rly good and plentiful with a few dodgy dishes here and there but absolutely nothing to complain or worry about due to the amount of other dishes available throughout the 3 restaurants. AI drinks selection brilliant with loads to choose from, from the many bars. Serving staff rly nice and will concoct anything for you. Hotel and surroundings kept clean 24 / 7 I actually felt for the staff as they clearly do many hours and absolutely graft their butts off. This rly is a great hotel only downside is the location as it's around a 25 min drive to the town and nothing whatsoever near the hotel although if it was in the thick of it within the town area it most prob wouldn't be as good as it is. Would go back but only for a total relaxation holiday as nothing to do and can get boring.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 27, 2013

Stayed here mid September for a week. We had a problem with hot water in our room initially. Guest Services managed to sort this out for us and from there, they constantly ensured that we were looked after very well. Souad from the animation team ensured that we always had what we needed and made sure we were ok.

The only downside of this hotel is the distance from town. However the hotel overcomes this by running two shuttle buses from the hotel to the Medina daily. This does fill up so make sure you book it a day or two before. Taxi's start at about 200 DHMs (£20) each way, which is ridiculously expensive. You can haggle though... we used to pay about 250-300 DHMS return during the day and 400 return in the evening.

The waterslides are a lot of fun and give the hotel a nice touch.
The food is excellent for all inclusive, my favourite was breakfast with fresh pancakes and syrups, in addition to freshly made omelettes.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 26, 2013 via mobile

This hotel was dirty, our rooms were not ready,when we eventually got our room it was like being in cell block H.
The sun beds were filthy,food was very basic and not much choice.for a family with children the water park was great. The animation team were also good but this hotel certainly not a 5star. We were plagued with fly's wasps and ants

Stayed September 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 26, 2013

Good.........Lots of pools, lots of sun loungers, lots of entertainment, lots of choices with the food, something for everyone. The animation team are dedicated to entertaining you even if you don't want it. The pool side music has a variable volume switch depending upon which member of the team is in charge, this goes from Ok to loud to deafening. Rooms are adequate, well cleaned and the outside noise levels acceptable. Book shuttle bus for
Bad.. We had 2prs of sunglasses stolen whilst in the pool. management uncaring, holiday rep agreed to notify police and get a crime number but this didn't happen. Reception staff difficult to deal with, gym kit is mostly broken.

Room Tip: Higher floors have larger rooms.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 26, 2013

We arrived after what can only be a horrendous ride from the airport, with cyclists and mopeds everywhere.
The reception staff were both rude and unhelpful, after waiting an age to get served (we were first in the queue), we were informed our room was not ready until 2pm. Bearing in mind this was 11am I was not happy, the receptionist pointed to the foyer and said we could wait there. I tod her I wanted my room now and suddenly it became available!
We were dutifully led to our room, which was nice but not 5* bt any standard, as things were held together with concrete or broken or hanging off.
We then ventured out to eat, plenty of 'places' to eat but they all did the same things, beef and prunes and everything appears to be cooked with chillies, even the fish (well I think it was fish).
After eating some pasta and pizza we looked at getting a drink I asked for a gin and lemonade, I can only describe as appalling, watered down house gin, so I went on to bottled water. You couldn't get near the coke machine as it was infested by wasps, but stupisly one day I had a diet coke with ice! One dodgy stomach later!
I did find something to eat for breakfast, they made pancakes, swimming in grease mind, but at least edible, and sometimes at lunch time they would have chips, that actually tasted like chips.
I cried all the way home on the plane because I was so depressed, and first stop was service station and a large milkshake and prawn sandwich ordered.
My jiffy tummy has still not resolved and I have been back two weeks!!
We normally holiday in Florida or go on a cruise and I have never had such a bad experience.
Oh one more thing do not think you will sleep at night, there seem to be hundreds of children running up and down the corridors shouting and screaming, and there seemed to be building work being carried out all the time. Oh and flies, flies flies everywhere, I spent most of the time in the room :,-(

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pickalbatros Aqua Fun Club

Address: 18, Route de l'Ourika, Marrakech 4000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#111 Spa Hotel in Marrakech
#132 Luxury Hotel in Marrakech
#140 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pickalbatros Aqua Fun Club 5*
Number of rooms: 260
Official Description (provided by the hotel):
Located 18 km from Marrakech, the Aqua Fun Club covers an area of 8 hectares with the largest water park in Morocco, with no less than 57 slides, ideal for your holidays with family or friends. Aqua Fun Club has 262 comfortable and well equipped rooms, including 107 family rooms, 149 standard rooms, 5 junior suites and 1 royal suite. They are all air conditioned and include a seating area with a private balcony overlooking the pool or garden, and feature a mini-bar, safe-box, phone, satellite TV and Wi-Fi. The bathrooms are equipped with shower or bath, hairdryer and toiletries. The Aqua Fun Club offers varied dining options served in different restaurants: the Asiatique, the Mediterranean, the Pizza Pino and the Tajine. You can also have a drink in the hotel bars or enjoy the private nightclub. The hotel also features several amenities, including a spa, a tennis court, mini football, mini golf, a children's club, free Wi-Fi and a free shuttle service. The Aqua Park offers several varieties: Slides, water tracks, wave pool, water tree, children's wading pool, whirlpools and many other surprises .... ... more   less 
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Also Known As:
Pickalbatros Aqua Fun Club Hotel Marrakech

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