This is a difficult hotel to rate to be honest. What they get right is excellent but what they get wrong they get very wrong. The pools are the cleanest I have ever seen, there is plenty of room and very little queuing for slides if at all- all excellent. Something we were not told when we booked is that the water park is open to the paying public but they are not permitted into the hotel areas so there are always ample sunbeds. However, having three insufficient pillows and towels in the room and on some days no towels at all. Reception told us that we had to wait until 8pm for towels !! At the pool we were told we could only have two towels even though there were four in our party and this happened a lot. Parts of the hotel are in a bad state of repair , even in the main reception area bare electric cables which are live are hanging out of the walls. Toilet paper is another issue - seems to be a shortage of it both in the rooms and public toilets. Our room on arrival was a disgrace and only following my insistance with the manager that something was done about it did we get moved to a good standard room. In short - the customer service is terrible and the worst I have ever seen - the reception staff simpy do not care !!!! So, would I recommend this hotel ? Actually yes - the slides and pools make the place - just dont expect too much and be prepared to complain just to get the basics that you would expect from any hotel.
- Official Description (provided by the hotel):
- Located 18 km from Marrakech, the Aqua Fun Club covers an area of 8 hectares with the largest water park in Morocco, with no less than 57 slides, ideal for your holidays with family or friends. Aqua Fun Club has 262 comfortable and well equipped rooms, including 107 family rooms, 149 standard rooms, 5 junior suites and 1 royal suite. They are all air conditioned and include a seating area with a private balcony overlooking the pool or garden, and feature a mini-bar, safe-box, phone, satellite TV and Wi-Fi. The bathrooms are equipped with shower or bath, hairdryer and toiletries. The Aqua Fun Club offers varied dining options served in different restaurants: the Asiatique, the Mediterranean, the Pizza Pino and the Tajine. You can also have a drink in the hotel bars or enjoy the private nightclub. The hotel also features several amenities, including a spa, a tennis court, mini football, mini golf, a children's club, free Wi-Fi and a free shuttle service. The Aqua Park offers several varieties: Slides, water tracks, wave pool, water tree, children's wading pool, whirlpools and many other surprises .... ... more less
- Reservation Options:
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech