My best friend and I booked to stay at the Eden Andalou Spa Hotel and 13 days before we were meant to travel, Groupon gave us a refund and said we could no longer stay there!! We panicked and afer some research we booked to stay here. And I have to say we have not been dissapointed!!!
We stayed here from 10th to 15th June for a short break. We were apprehensive after reading the reviews but we needn't have worried because this hotel is fab!
We checked in earlier than they allowed and nothing was too much trouble. We were welcomed with peppermint tea and shown to our room. We had requested a quiet room, mountain view and high floor. We got every request granted. Our balcony door did not lock so we told guest relations and they sent someone to fix it straight away and then later asked if everything was ok. Excellent service!! Reception staff were friendly. Yes there English is limited but again nothing was too much trouble for them.
The reviews about stealing I dont understand at all because during our stay nobody in the hotel had any problems at all and some people didn't even use the safes!
The restaurants were fine. I'll be honest I wasnt overly keen on the Morrocan food but the bits I tried were nice. There is a good selection of food each night but it is a bit samey. We chose to eat in the Italian most nights and there was fresh pizza and pasta and meat or fish. Delicious. The staff in there were very friendly and again nothing too much trouble for them.
The pools are amazing! I think there are about 7-8 pools and every single one has a lifeguard assigned to it regardless of whether anyone is even using it! Very safety concious. They also have a selection of arm bands and life jackets at 2 of the pools for anyone who isn't a confident swimmer. People have moaned on here the pools are cold........i'm glad they were because it was roasting!!!!!! Music by the pool which was good too. Sun loungers very comfy and you get towel cards to use the hotel towels, easy to use and means you can get fresh towels whenever you want! easy and hassle free.
The one thing that totally made our holiday was just how friendly the animation team were and how hard they work to make you happy!!!! Every day they organise activities and if there aren't many people want to do it they will ask you what you want to do. There is water polo, aqua aerobics, shooting, football, mini golf, ping pong, pool, tennis....and plenty more. They spoke to us every day and made our holiday special. Ismail, MoMo, Abdel and Fatima were brilliant and they even helped us with any infor,ation we needed like transfers, trips and going out at night. My friend and I are 27 and we joined in the kids mini disco every night! It was so much fun and the animation team would often get us to join in with the evening dancing. There is bingo and music quiz and a live band for the evening and when the DJ is on they will play whatever music you want.
We used the free shuttle bus to go to Marrakech and this was a lovely morning out. Yes we got a little hassle but if you politely say la shuckran which is arabic for no thank you they leave you alone.
The aqua park was amazing and lots of fun! We used the Spa too which was great. Definitely recommend this!!
All in all a great hotel and we want to come back next year.
- Official Description (provided by the hotel):
- The Be Live Family Aqua Fun Marrakech hotel includes 17 swimming pools (15 outdoors). The huge Be Live Family Aqua Fun Marrakech provides 58 water slides and the Rafting River and Wave pool guarantee fun for young and senior. Our active guests have the chance to use the fully equipped fitness room, tennis courts, football court and mini golf without any extra payment. We provide to our guests an entertaining and professional day and evening animation program. For everyone who wants to enjoy the night life, a disco ($) is located in the resort. 15 pools outdoor pools. 2 indoor pools (1 adult & 1 kids pool) Heated pools. 7 Kids pools. 21 adults and 37 kids slides Aqua Park. 2 Indoor Pools (1 adult & 1 kids pool). Poolside umbrellas. Sun beds at the pool. Mattresses for sun beds. Pool towels. Shopping area. Laundry and valet service (€). Wi-Fi Free of charge (covers whole hotel area). Tobacco shop (€). Business Center (Free internet PC & Wi-Fi). Parking, Shuttle bus to the city centre. For children: For our little guests the resort provides 7 kids pools and 37 slides, a kids club and a children playground. If it is necessary, a baby cot and high chairs can be provided free of charge. Kid’s Club for children 4-12 years old. Kid’s playground area. Children’s Aqua Park. Baby cots and high chairs free or charge. OTHER SERVICES: The hotel offers shuttle bus service twice a day to the city centre free of charge. Visa, American Express & Master credit cards are accepted. ATM machine in the hotel. Doctor on request (€) ... more less
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech