Not the best we have encountered, if you have a problem 5 minutes means 2 hours. Not enough information provided about the hotel and its facilities. No baggage service when leaving and watch out for the taxes they seem to charge all sorts of rates they seem to pluck numbers from thin air.
We changed rooms after the first night due to adults who could not control their children, singing Frère Jacques at 1:30 in the morning we were certainly not sleeping. Reception Manager called at the room and things were quiet for a short time but then started again really early. We went to reception and said we needed to change rooms. This was at 8:30am we were told to go back at 13:00hrs to see if they could move us. We arrived back at reception at 13:00hrs to be told we had a room nearer the restaurant; we were a little sceptical about this but thought we would have a look. What a lovely surprise. I have to say the room was far superior than the one we had paid for with an outlook over olive groves and to the Atlas Mountains.
Rain had been falling quite badly when we arrived and caused problems for the hotel. This resulted in a problem with the water supply and the hotel was out of any running water for some considerable time. The shower ran ice cold or hot no in-between but when speaking to other guests this seemed to be happening to everyone so just got on with it and let others do the complaining in this case as I felt within a short space of time I had spent too much time complaining at Reception.
The rooms were cleaned on a daily basis with clean white towels although the pool towels left a lot to be desired.
Previous reviewers have raved about it but we thought it was not that special comparing it to other family holidays in Marrakech, Tunisia and Turkey, and for their trip to the square in the evening 150dhm each I think you would find more the monkey men and snake charmers in the square more honest. Total rip off and glad that this was not my first trip to Marrakech. The smile soon disappears when you say NO.
This must be the worst dining experience we have ever encountered during our family holidays. No dress code required, but your children have to be from the feral species they must scream and shout and have no table manners, you as a parent must set an example to your feral children and not use the tongs provided use your fingers and press and touch every croissant in sight, don’t stand in a que and wait your turn just push to the front. No silver service here you will be lucky to get a paper napkin and cutlery and not much of a smile, but on the positive side you will save money as I always tipped for good service but went home with most of my money due to the lack of non-existent service
BEWARE OF DIRTY PLATES DISHWASHER MUST BE BROKEN…..Residue of food still stuck to what are supposed to be clean plates…disgusting. This happened most days.
Breakfast: No fresh orange juice….my god this is Marrakech…every hotel and riad I had previously stayed in provided it in abundance. Omelettes, Crepes and Croissants no complaints but no pan au chocolat
Lunch: Bland, bland, bland, bland- Tagines no seasoning, no saffron, no Ras al Hanout but plenty of fat I will give the chef a special award for the worst Tagines in Marrakech. Pasta- if you like Pasta…you won’t like this, bland, unseasoned and no sauce….
Dinner: THE SAME AS LUNCH probably reheated from lunch time.
Fast Food Diner: Not enough food they ran out 45min before the end of service. On the day we did go they did not have enough plates and had to have 3 meals on one plate. We ordered 3 burgers when we got to our table we found that we had a 1/4 of a burger in each roll not a quarter pounder as you would expect…looks like they were running out of food again. In defense of the hotel if some of the guests did not insist on piling their plates so high there might be enough to go around…
This hotel has some great reviews and I am sure some people have had good holidays. Reviewers previous photographs of food served in the hotel in August resembled nothing to what we were served between the 30th of October and 6th November, we can only comment on our experience of the hotel during our weeks stay.
Would we return NO…………Would we recommend NO………you have been warned…..
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech