I always look for the good in places I visit, and was much heartened by the largely positive reviews the hotel had. However I left feeling distinctly confused that we had stayed in a different hotel than the one the other reviews were based on. We were certainly not alone in thinking this.
On the plus sides the hotels is very clean, the beds were comfortable, and when we did need to complain things were rectified. Also the kids loved the water park.
We paid about £550 each for 2 adults and 3 teenagers, during half term so I wasn't expecting a 4 star establishment.
When we arrived we were allocated room 4109 and the kids were in 4106. Their's was fine although a little cramped for three of them. Ours was small but seemed okay until we had a shower. From talking to others it was not just us that took their lives into their own hands when doing this as the water fluctuated from warm to scalding hot and was not controllable. This situation was never rectified.
Our room had just a shower which was so badly constructed that every time you has a shower it completely flooded and was like a swimming pool on the floor.
After a night and a couple of showers each we asked to be moved to another room. This they did, although initially they said we would have to wait till the next day but then gave us the key to an empty room next door. In the bathroom was a bath with a shower which was okay but we did have to grapple with the shower rail falling off on several occasions!
Ishmael who headed up the entertainment team (3 people) was lovely and very warm individual.
The front desk staff tried their best but were a little battle weary I think, having to deal with so many complaints.
There were nowhere near enough bar staff, and you had to wait some time to get a drink.
The food was bland, with little choice other than unappetising pasta and tasteless tagines.
I have been to quite a few all inclusives before, and expect that after the first week you would have menus repeated, but this was on a daily basis.
We took a few trips out, the best being the one to the Atlas Mountains. Lovely day but beware of being taken to a restaurant not of your choosing. There were many others along the place where you have lunch that are about half the price of the one they would like to take you to.
The night visist to the souk was not worth it. It cost £15 each and you get a much better experience during the day on the free shuttle bus, which you need to book. Be warned though we booked for one of the trips and when the bus turned up the guy had a completely different list and there were quite a lot of rather angry people.
If you do take a trip through the hotel either pay in Euro's or DHM which you can change in town. If you pay in sterling it will be a third more expensive than paying in DHM!
The souks are great fun, but rememeber Haggle, haggle, haggle. You shouldn't really pay more than a third of what they are asking MAX! Walk away, if they do not come after you they won't go lower.
I hope this is of some help, I geneuinely do not mean to bad mouth an establishment but many of the other guests I spoke to described it as a Moroccan Fawlty Towers!
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- Also Known As:
- Pickalbatros Aqua Fun Club Hotel Marrakech