We have just returned from a one-week stay at the Aqua Fun in Marrakech. We were looking for a hotel, which would be suitable for our 4-year-old son, to entertain him and give us equally chance to just laze by the pool.
Upon arrival, we were a bit shocked at first, as the hotel is part of a water fun park, so accessible for anyone else, who is not staying at the hotel, however we found, that it's at the busiest during the weekend, when many locals come to spend the day or the weekend with their families.
The check-in was straight-forward and we were lead to our room, which was a side building of the main building, on the ground floor. Very spacious with clean bathroom and toilet, large 3 beds and a terrace. The maids clean every day but it can sometimes take until late afternoon, before it's done but as we were mostly outside by the pool, we did not mind.
Reading other reviews prior to our departure, we were slightly worried about location, food, hygiene etc. but some people will look for things, so it seems and will mostly always find something to complain about.
The food choice is good and varies- there are 2 restaurants, which are used for breakfast, lunch and dinner. There is also a food court, which serves burgers, fries and other snacks but we always stayed with the restaurant choice. There is a salad bar, local food as well as European food such as pasta, pizza etc.
I can honestly say, there was always something to eat and even for our son, choices were there. The desert buffet was equally good. Waiters come and clean your tables, food is always re-added, so no one goes starving. The drinks choice in the restaurant varies over soft drinks to wine, beer and if you wanted to, they'd even get you a cocktail from one of the bars in the hotel.
Beware-the bar by the pool only sells bottles at a charge and cocktails for about 7€ which is very expensive. But the main lobby bar serves cocktails free, if you are under the AI package.
Staff is in general very nice and helpful, they love children and made us feel very welcome.
The pools are cleaned and the filters changed every evening, so hygiene by the pools is a must. The pools and slides open at various times. The pools are switched on with the water features between 10:00 to 10:30 and then get switched off by 18:00. Slides are opened depending on the demand but usually, at the weekend, all slides are all open, as it's very busy. The only annoying thing is the constant music that is being played, so try and avoid sitting close to the speakers, as it can get quite tiring.
However we found that, again, the music was kept at low under the week but turned up by Friday, due to weekenders coming and staying there, so they want to be "entertained"
Our son enjoyed the water features and slides very much. The majority of the slides is not for children under 10, so watch out, when booking. There is only one larger slide, with a boat, which is called family slide, which they can go on. They are very careful and check age as well as height, although some parents managed to get their kids onto the slides without problems but I would not take the risk.
The location of the hotel is about 20 mins from Marrakech, so not walkable. There is a shuttle bus twice a day, which will drop you off at the Tourist Information in Marrakech- the first bus leaves at 10:30 and returns by 13:00 and the second bus leaves at 14:30 and picks up at 18:00. If you want to stay longer, you can get a taxi anywhere in town. The cost should not be more than 150 dirham during the day and max 200 dirham after 20:00-this is for taxis for up to 3 people. Any bigger cab will ask for more. The hotel can also organise a taxi, should you want to go outside the set hours. You can arrange tours with a tour guide next to the hotel entrance-very friendly lady. They organise trips to the mountains, Berber villages or to the sea (which is about 3 hours drive, so quite long)
There is also a bus in front of the hotel but no one could say, what time exactly it comes and we did not want to just go and wait for ages, specially with a child in a buggy. Also, the taxi drivers are quite chatty and will tell you about certain cites in Marrakech (they are all very proud of their city) or advise on restaurants and raids, where food is good. It may not always be the most exciting places from the outside but they will know the local spots, where one can eat very good !
There is plenty to see-several different souks and markets, small alleys etc. We had a guide that kind of picked us up, as we arrived with the bus and he really showed us places, where as a normal tourist one would not go. It was very interesting and we did not regret it and paid him an equal of £20 after 3 hours.
The people are very pleasant and friendly and don't get offended, when you tell them nicely "no"
We felt very at ease, walking through the centre and you will see, there are lots of tourists, so they are certainly used to see many different cultures.
All in all, a very advisable trip and we will surely return. I do advise though that if you are looking for a tranquil place to stay and get about easy into Marrakech, the Aqua Fun is not for you, as it's very much aimed at families with smaller or bigger children. As a couple, we would probably prefer a more central location but as we had our son, we were happy, as he wore himself out every day.
One negative we had was the experience of cockroaches in our bedroom- at first, only 2 but the next morning, my husband had collected a proud amount of 7, at which point we decided, to change room, considering that our son was playing on the floor and I just did not want to face him coming across one (they are bloody fast creatures !!)
The reception did not make a fuss about it, as they are aware of it and have been trying to get rid of the problem on previous occasions, as we learnt afterwards.
We moved just after lunch into a new bedroom and had a remaining, cockroach-free stay as well as a complementary fruit-basket, as they obviously felt embarrassed about the situation.
All in all a very relaxing holiday in a very pleasant and friendly country and accommodation. The people a welcoming and are very good hosts to foreigners. I would recommend the hotel to fun-loving people and families.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.