My wife and I saved this restaurant for our last night in Marrakech. We made a reservation the day before after finding the Pepe Nero by following their white on black restaurant signs from Jemaa el Fna. Arrived at 7.30pm and our initial impresssions were in line with the previous favourable Trip Advisor reviews. A beautiful amazing restaurant with wall to wall mosaic and a fountain with rose petals in the middle. Declining a starter, we were given a complimentary drink and entree as I ordered the fillet of beef (160 Dhr) with my wife, the chicken tortellini (130 Dhr). These main meals arrived at 8pm and were superb. The attentive waiter ensured our glasses were continually topped up. This was proving to be the perfect end to our holiday.
BUT THEN after we'd eaten, it all changed. The restaurant filled up with other diners and we wondered if those diners shown into the alcoves at the side of the restaurant were Pepe Nero hotel guests. It was clear that the few waiters on duty that night were now rushed off their feet. As a consequence, we were IGNORED. With empty plates and drink glasses in front of us, 30 minutes and more passed by without a glance from our previously attentive waiter. We decided now to decline a desert and ask for the bill. The waiter did not offer to tempt us with either the desert menu or further drinks. Expecting to receive the bill, two side plates were placed in front us without a word said. A further 10 minutes passed and a plate of complimentary sweet pastry saviories arrived. Nice touch but not expected and we'd had no drink to go with them. The bill eventually arrived and we left the restaurant feeling deflated and disappointed, wondering why it had gone all so wrong for us.
If you own or manage Pepe Nero, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.