A huge disappointment which got our holiday off to an awful start. We were put in a different building as the riad was undergoing repairs, but we were not told of this until our arrival despite having been in touch by email so that warning us in advance would have been easy. The room featured a 2 square metre damp patch with mould and was as cold as a tomb, which dark terracotta walls and very low lighting did nothing to dispel. The proprietor and his manager tried to make up for this with copious amounts of guidance and information, including an almost unreadable map taken from Google maps which was needed because the hotel was so hard to find, hidden down a labyrinth of alleys which reeked of cat urine. Absolutely not recommended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar Barb329, despite 192 positive or laudatory reviews on this website above yours, and thirty other similar on other sites, we knew that we would face a negative review one day, because the choice of a riad in the medinahas to be thought, and no one can be always at his best. You've spent holidays described as "horrible", the term is hard as possible, we are sorry that Marrakech and our guesthouse were so unpleasant to live, if only you had expressed it instead of telling us that everything was fine- though a bit cold ! Some rare other guests, evidently inadapted to our environment before you, had the same phenomenon of rejection but they said it and we helped them find housing appropriate to their standards of level. We remember very well your stay, had felt a slight disappointment, but we could not help you if you were not expressing your strong disappointment. Having waited a month to write an “horrible” review from home is quite rude. What a trauma you must have to live, we sincerely apologize.
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. Riads are old traditional houses, this is what makes their charm, and all share a difficult maintenance: it is sometimes necessary to close 3 or 4 days in the year. That’s what we did with Dar Tiflet though you booked there, but in this case, we offer our customers a higher category, Dar Thyca, which has very satisfied reviews as well, all guests before you and after, considered it as luxuous and comfortable. Walls of traditional tadelakt, that you call "clay" (mud?) are for example one of the criteria expected in luxury guest houses in the medina, your criticism to these walls for their unusual aspect for you resumes the idea that staying in a riad was not a good idea .
. your room, the largest (20m2) with sofa, heating and attached bathroom, were offered the same price as the one you had booked, though it was the very discounted room of Dar tiflet with separate bathroom and 12m2. You saved 15€ per day, but your trauma is so huge that you may not remember this fact. It is neither wet nor similar to a tomb, it is on the first floor, close to the light of the terrace, decorated in a beautiful red color, skated by time (time, not mold) with a wide window opening to the patio. You can not change the nature of riads in January, patio even protected with a large cover, remains cold, that is why we have heaters in the rooms + reverse aircon.
. you did not like the streets of the medina you found dirty and smelly. You are right, neighborhood has a bad habit of letting cats live outdoors, and, indeed, the medina of Marrakech does not look like the streets of Weymouth. It may come at this level with time? We may also ask the authorities to kill cats of the neighbors for the pleasure of the tourists?
. we are very surprised by the criticism of the quality of the map we give to all our customers, 100% have previously explained on the contrary that it is easy and that we give clear explanations (the map is an extract of a very accurate British traveller’s guide, not a fade copy of googlemap, and your street was from Jamaa el Fna at "1 street ahead, then first left, then first right", within 5 mn by walk). Similarly, your sanction to the whole stay, including bedding and cleanliness is very severe, the low value for money quite amusing given the general price you paid (35 € per night breakfast and taxes included). This shows a big misunderstanding on your initial choice.
We assume our policy to live in an authentic medina, with its constraints, with low price in return, remaining vigilant about services at an international quality of standard. We are sorry to say that we wont" change.
Also, to avoid you to spend new awful holidays in an environment you reject forcefully, we strongly advise you not to stop your decision on the only basis of price: first read the description of the place! You would have realized that you were not in a resort in the international city or in the Palmeraie. The medina may be more appropriated for characters like “explorers” in search of authenticity and difference. We recommend you destinations fitting more to your taste, with a low rate, the global tourism industry provides it in abundance, like resorts in Balearic Islands, Dominican Republic or Benidorm. And please forget Venezia, it's old too, and dark, and full of cats in narrow streets. Not at all romantic in fact.
We wish you an excellent year 2013 and wish you to recover quickly from the trauma that the medina of Marrakech made you live.
Kind regards from the team of Dar Tiflet.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.