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“Not as advertised” 1 of 5 stars
Review of Riad Dar Tiflet

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Riad Dar Tiflet
14 derb Gnaoua | quartier Ben salah, medina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #72 of 1,036 Marrakech B&B and Inns
Weymouth, United Kingdom
1 review
“Not as advertised”
1 of 5 stars Reviewed February 22, 2013

A huge disappointment which got our holiday off to an awful start. We were put in a different building as the riad was undergoing repairs, but we were not told of this until our arrival despite having been in touch by email so that warning us in advance would have been easy. The room featured a 2 square metre damp patch with mould and was as cold as a tomb, which dark terracotta walls and very low lighting did nothing to dispel. The proprietor and his manager tried to make up for this with copious amounts of guidance and information, including an almost unreadable map taken from Google maps which was needed because the hotel was so hard to find, hidden down a labyrinth of alleys which reeked of cat urine. Absolutely not recommended.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarTiflet, Gérant at Riad Dar Tiflet, responded to this review, February 23, 2013
Dar Barb329, despite 192 positive or laudatory reviews on this website above yours, and thirty other similar on other sites, we knew that we would face a negative review one day, because the choice of a riad in the medinahas to be thought, and no one can be always at his best. You've spent holidays described as "horrible", the term is hard as possible, we are sorry that Marrakech and our guesthouse were so unpleasant to live, if only you had expressed it instead of telling us that everything was fine- though a bit cold ! Some rare other guests, evidently inadapted to our environment before you, had the same phenomenon of rejection but they said it and we helped them find housing appropriate to their standards of level. We remember very well your stay, had felt a slight disappointment, but we could not help you if you were not expressing your strong disappointment. Having waited a month to write an “horrible” review from home is quite rude. What a trauma you must have to live, we sincerely apologize.

. Riads are old traditional houses, this is what makes their charm, and all share a difficult maintenance: it is sometimes necessary to close 3 or 4 days in the year. That’s what we did with Dar Tiflet though you booked there, but in this case, we offer our customers a higher category, Dar Thyca, which has very satisfied reviews as well, all guests before you and after, considered it as luxuous and comfortable. Walls of traditional tadelakt, that you call "clay" (mud?) are for example one of the criteria expected in luxury guest houses in the medina, your criticism to these walls for their unusual aspect for you resumes the idea that staying in a riad was not a good idea .
. your room, the largest (20m2) with sofa, heating and attached bathroom, were offered the same price as the one you had booked, though it was the very discounted room of Dar tiflet with separate bathroom and 12m2. You saved 15€ per day, but your trauma is so huge that you may not remember this fact. It is neither wet nor similar to a tomb, it is on the first floor, close to the light of the terrace, decorated in a beautiful red color, skated by time (time, not mold) with a wide window opening to the patio. You can not change the nature of riads in January, patio even protected with a large cover, remains cold, that is why we have heaters in the rooms + reverse aircon.
. you did not like the streets of the medina you found dirty and smelly. You are right, neighborhood has a bad habit of letting cats live outdoors, and, indeed, the medina of Marrakech does not look like the streets of Weymouth. It may come at this level with time? We may also ask the authorities to kill cats of the neighbors for the pleasure of the tourists?
. we are very surprised by the criticism of the quality of the map we give to all our customers, 100% have previously explained on the contrary that it is easy and that we give clear explanations (the map is an extract of a very accurate British traveller’s guide, not a fade copy of googlemap, and your street was from Jamaa el Fna at "1 street ahead, then first left, then first right", within 5 mn by walk). Similarly, your sanction to the whole stay, including bedding and cleanliness is very severe, the low value for money quite amusing given the general price you paid (35 € per night breakfast and taxes included). This shows a big misunderstanding on your initial choice.

We assume our policy to live in an authentic medina, with its constraints, with low price in return, remaining vigilant about services at an international quality of standard. We are sorry to say that we wont" change.

Also, to avoid you to spend new awful holidays in an environment you reject forcefully, we strongly advise you not to stop your decision on the only basis of price: first read the description of the place! You would have realized that you were not in a resort in the international city or in the Palmeraie. The medina may be more appropriated for characters like “explorers” in search of authenticity and difference. We recommend you destinations fitting more to your taste, with a low rate, the global tourism industry provides it in abundance, like resorts in Balearic Islands, Dominican Republic or Benidorm. And please forget Venezia, it's old too, and dark, and full of cats in narrow streets. Not at all romantic in fact.

We wish you an excellent year 2013 and wish you to recover quickly from the trauma that the medina of Marrakech made you live.
Kind regards from the team of Dar Tiflet.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Utrecht
Top Contributor
192 reviews 192 reviews
91 hotel reviews
Reviews in 98 cities Reviews in 98 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed February 12, 2013

Coming to Dar Tiflet feels like visiting friends. After calling in the morning that we will arrive, a taxi was arranged to pick us up from the airport. As the taxi can not go into the medina, Patrice was waiting for us where the taxi dropped us off to show us the rest of they way. It is a short walk and away from the noice, but with a roof terrace that had a great view of the city. Patrice is a treasure trove of information. He speaks (at least) French, English and German and went out of his way to help us. We had a comfortable room, with our own (not attached) bathroom. Besides the room, there is a shared sitting room (with laptop and WiFi) and several places on the room in the sun and in the shade. Breakfast was good as well. When we return to Marrakech,here is where we will go.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DarTiflet, Gérant at Riad Dar Tiflet, responded to this review, February 24, 2013
Hello Geerlings ! Thank you so much for the nice and enthousiastic review you wrote about your stay in Dar Tiflet - and we hope to see you longer next time, we'll talk in the same patchwork of mixed-languages than this year, that's fine !
Kind regards from DarTiflet's team, Marc, Patrice and Rachid
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2013

A great find, minutes from the main square in the heart of the medina but tucked away down an alley so away from the hustle and bustle. Marco was a fantastic host, showing us the way to the square on our first night, taking us around the Medina to museums so we could get our bearings and even taking us on a private trip out to the mountains! The riad itself is charming but simple, beds are comfy, showers are good and the roof terrace is spacious. For the price, I'm not sure you could get much better!

Room Tip: The yellow room has twin beds but also windows out on to the street, nice for a bit of natural light...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarTiflet, Gérant at Riad Dar Tiflet, responded to this review, February 24, 2013
Hello Holly ! Thank you for this friendly and precise description of the services of Dar Tiflet ! I hope our potential customers will read a review like yours before booking, to understand better what we offer and what is our specific way of life here ! Marc especially is very happy of your review, he always thinks that his english is tooo poor ! So french !
We wish you the best - kind regards from Dar Tiflet's team
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 31, 2013

Patrice! That is the name you need to know in Marrakech. We loved the location and the price of this charming riad, but what really makes it is the owner, Patrice, who shows you the ropes of the city, and takes you around on a perfect tour to get you oriented from the first second you arrive. The riad itself is perfect, with an enchanting roof garden perfect for the gazing around in every direction, and seeing the wonderful city. Plus, it's right in the medina. It feels like a home away from home, and Patrice is really like family.

Stayed January 2013, traveled with family
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DarTiflet, Gérant at Riad Dar Tiflet, responded to this review, February 24, 2013
Kerry ! Patrice blushed by reading your friendly review ! Thank you so much for having described your stay in Marrakesh, and we wish to see you again in the following months, and since we're family, Patrice wants to tell you that he's coming to visit you soon - for one or 2 months inch'allah ! Kind regards from dar Tiflet's team, Marc, Patrice and Rachid
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Aachen
1 review
5 of 5 stars Reviewed January 30, 2013

We say in that riad with a couple and two single persons for one week dec/jan 2013. We have a lot of funf in the sun, but not in the shadow. The riad was very nice in the center od medina / marrakech. It is a save area, our girls are not realy afraid to walk alone through the city.

Patrice become to a friend in that time. He and the other people who help him, support us all over the days much more we expect. Not only in the house he was our guide.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2013

We choose Dar Tiflet because of the great reviews and it certainly lived up to expectations.

We spent a few days in Casablanca before getting the train to Marrakesh. We'd booked a pick up from the station but our plans had changed but it was no problem for Patrice. When we arrived, we had a lovely air conditioned car to take us to the edge of the Medina where Patrice was waiting to pick us up. We check in (we booked a cheaper room but as it was free, Patrice gave us the en suite room for the first few days) and Patrice gave us all the information we needed to get around, he then very kindly gave us a tour and told us of the good places to eat (beware of places that haven't been recommended). The next day, he took us out again which was great as we discovered places that we just wouldn't have found on our own. If you don't know where your going it can be very easy to get lost. So stay at Dar Tiflet or get a good recommendation for a guide.

Dar Tiflet itself is very nice, the rooms are traditional and comfortable the roof top terrace is big and inviting. The breakfasts are really good to get you started for the day. All in all, Dar Tiflet and Patrice really made our trip. We will definitely be going back and recommend that anyone stay.

Room Tip: The yellow room is lovely.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, England
2 reviews
5 of 5 stars Reviewed January 24, 2013

If you're looking for a base from which to explore Marrakech at a reasonable price and with the most helpful of landlords then you would be hard pressed to find anywhere better than the Riad Dar Tiflet. The rooms are individually decorated in traditional Moroccan style and, although basic compared to European hotel standards, are perfectly adequate. The rooftop terraces are a wonderful place to partake of breakfast and to relax in the evening after tackling the souks.Patrice and Marc will do whatever they can to make your stay a pleasure and are a font of useful local information. We would recommend trips to the Jardin Majorelle and it's Berber Museum as well as the Ensemble Artisanal for hassle free shopping for all the handicrafts available locally.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarTiflet, Gérant at Riad Dar Tiflet, responded to this review, February 24, 2013
Hello there ! Thank you so much for writing this helpful review and giving your tips for the next travellers ! You came in the "low season" and as we said to each other, you're right,; in this case, the official handcrafts' shop (ensemble artisanal) is a comfortable solution for easy and comfortable shopping, if you're strtessed by the souks ! I remember you found treasures there ! And we give the restaurant you recommended us close to Jardin Majorelle to our new guests, it seems to be a very good adress ! Thanks for all and for you open minded way of discovering Marrakech, hope to welcome you back ! Very kind regards from Dar Tiflet's team, Patrice, Marc, Rachid
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Additional Information about Riad Dar Tiflet

Address: 14 derb Gnaoua | quartier Ben salah, medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Airport Transportation
Hotel Style:
Ranked #72 of 1,036 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Riad Dar Tiflet is a smart authentic Riad in the heart of the old medina. We chose to let the house as it was decorated by the former berberian families, with a lot of old ceramics on the walls (zelliges) and furniture hand-made in medina. All commodities are at international standards, 5 bathrooms for 4 bedrooms, with WIFI connection... Our terrace is much appreciated by his panoramic view and his 3 independant parts. ... more   less 

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