To be positive this riad looks just like the pictures it is very peaceful and the rooms very clean. The breakfast is also very nice.
On the negative we were already a bit worried about staying here due to the previous reviewer saying they had money stolen but we had pre-paid and felt they deserved a chance. We were however sensible and used the safe which is big enough for money and passports but not iPads or cameras so we kept these with us. I would like to say on arrival we felt safe and welcomed but we did not. We arrived a night and were led down several confusing narrow alleys (booking an airport transfer is essential as you could not find this place on your own!). The manager was young and had a strange manner he was not very friendly and simply sat us down to fill out some forms. It might have been a language problem but we felt uneasy. We did not like the first room because it was on the ground floor by the reception and kitchen with the window opening out to where everyone eats. We like a more private room so we were moved to the next level and felt much better about this room.
We had booked a dinner as we arrived at 8pm and it was awful only 15 euros so not expensive but really you are better venturing out. It was what tasted like tinned soup followed by four small peices of tough lamb, no vegetables or couscous and tinned fruit for desert. Also no one else eats at the riad so there is no atmosphere.
The manager did not offer to show us the way to the main square which they do at many other raids and I am sure as a result we probably ended up walking along the busy roads when there might have been a back way. It is not a nice walk to the main square due to the amount of traffic and no pavements so I would next time choose a riad a bit closer as it is a good 20 min walk and not a relaxed one.
The manager also forgot to give us a key to the riad or a room key which made us nervous as we did not realise there was locks for the rooms until the second day. We had gone to celebrate my 40th birthday and on the morning of my birthday and our last night the manager asked if we would mind leaving the riad and going elsewhere as they had double booked? I said no as we did not want to spend our last day moving all our stuff to some other riad we knew nothing about. This was excepted and we stayed but we really felt unwelcome after that!
To be fair a lot may have been lost in translation with the manager as he was young and had no charisma. On the last morning we encountered an older man on reception and ironically just as we were leaving was the only time I felt welcome, he let us leave our suitcases at the riad for the day and told us to feel free to relax on the terrace and we could enjoy free coffee or tea however when we did return from the shops he was gone and no offer of tea or coffee was forthcoming.
So all in all not a bad riad and if you already have a good knowledge of Marrakech and are not put off by walking the busy streets this place would be fine.