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“400 EUROS STOLEN BY STAFF!!!!!!!” 1 of 5 stars
Review of Riad Shaloma

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Riad Shaloma
120 bis derb Ahel Souss | Quartier Berrima, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #302 of 1,041 Marrakech B&B and Inns
Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“400 EUROS STOLEN BY STAFF!!!!!!!”
1 of 5 stars Reviewed September 16, 2013

Never before have I had such an appalling experience. The four of us (my partner and two friends) stayed at Riad Shaloma for 2 nights before going on a desert tour. We had all drawn out money from a bank in Spain for the tour and knew exactly the amount we had in Euros. We counted our money and then put it in our locked bags and suitcases. The night before we left and just before we headed out for dinner, we noticed that 400 Euros was missing from our rooms. The locks on our bags had been forced open by pliers. We informed the manager, who didn't really seem shocked or worried at all. We informed him that we would need to make a police report. Myself and one of my friends stayed at the Riad out of fear that more money/valuables would be taken and my partner and his friend went to the police station with the manager and his brother. The Manager translated for them at the police station (as none of the police spoke English) and he obviously changed our story. After many hours of trying, the police refused to make a report and my partner began to feel really unsafe. The manager started laughing at my partner and his friend, calling them liars and other names. He had turned quite aggressive. The manager returned to the Riad and laughed at my friend and I, saying there was no police report made. We informed the manager that we would put a review up on tripadvisor explaining what had happened. He said that he didn't care and he would have it taken down or respond to the review saying that we were drunk. He said he could make anything up. Never before in my travels have I come across such a frustrating experience. My partner and I have been travelling all over the world for the past year in very cheap, non-fancy backpackers hostels and this Riad is still our worst accommodation experience. We have included photos to prove we stayed at this Riad. I would also like to add that we are all young professionals. I am a social worker and my friends who stayed with me at the Riad include a manager, an accountant and a lawyer. We are not stupid, lying drunks!!!

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Casablanca, Morocco
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 3, 2013

This little riad is a quiet gem. It is a 15 minute walk to/from the center of the noise and confusion located in the old--and fascinating--Jewish Quarter section of the walled city, close to the King's Palace. I recommend it for the individuals who enjoy clean simplicity and money in their pocket. The rooms are large room with private bath and plenty of hot water. It is under new management, and the previous owner also owns the original named website and left a rather meanspirited message indicating that Riad Shaloma is closed. IT IS NOT CLOSED.

Room Tip: Upstairs would be a bit quieter, but when I was there I had a downstairs and it was very quiet.
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 16, 2013

We arrived late on a Friday evening and we were welcomed by the guy as soon as we get off the taxi. We ordered a dinner on the night which we thought was not great value as we could have just went out and got the same food at half the price.

It's a bit of a walk from the square. One of the guys from the hotel happily walk out with us on our first time going out so we don't get lost which was very good service I think.

All the staff are very friendly and helped us out with booking taxis and restaurants. The room was very spacious. We had a problem with the shower but it was fixed immediately once reported.

Breakfast is the same everyday which was OK for the price but variety would have been nice.

Room Tip: choose the room near the reception to get wifi
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2013 via mobile

The service was amazing. We loved Marrakech but the staff at riad shaloma made it just as much as everything else did.
Made very welcome, they were very helpful and would give this place 5*
Great location and very clean.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 19, 2013

We booked this Riad via Ebookers...and the location of the Riad was different to what was advertised on the website. The location was in fact in the very South of the Medina in a really derelict part of the city. For us it added to the 'adventure' and made it more interesting, as it was really safe. However, I wouldn't wanted to have stayed there if I was a lone female.

The Riad was basic (the rooms have no technology), asthetically pleasing, with large rooms and extremely accommodating staff. The staff were incredibly friendly and eager to please their guests. The cook was excellent and would make us breakfast whenever we got up, which would often be late morning! We had dinner there one night, and the tagine was great.

The room we stayed in was on courtyard level, so we could never open our curtains as we would literally be looking at someone eating there meal, which meant our room was always in darkness. Also, it was so quiet in the Riad, as there were no tv or radio in either the rooms or the communal area (which was fine for us, but sometimes you like a little background noise), so when people ate or the staff were preparing for meals, the noise echoed throughout our room. If staying here, I would ask for a room at a higher level and take earplugs!

There was one member of staff, Adbul, who was in attendance all the time (the poor guy never seemed to have any time off) and would walk us to meet taxis (as the street the Riad was quite remote and we had no clue where the taxis would be picking us up from) and help us with baggage, etc. However, in return for this 'very helpful service', he would overstep the boundary and pull up a chair to sit with us when we lounged on the Riad roof terrace...which is all very pleasant, however a little intense, as he wouldn't leave...and he would come and sit with us when we were eating our meals...not helped by the fact that we didn't speak French, so had no clue what he was talking about??

A pleasant and very basic Riad.

Room Tip: Don't opt for a room on courtyard level.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2013

We stayed at Riad Shaloma 5 nights in Apr and found that the staff (Abdul, Chafik and Najib, Nadia and Fatiha) were very accommodating. It was very clean, rooms are spacious and light, food was good, breakfast was served on terrace.
They transformed the dining area for a Bday party into a magical palace.
The location was great! Would definitely reccomend it and would not look anywhere else to stay when I go back to Marrakech!

Room Tip: All the rooms are good
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 11, 2013 via mobile

At first you wonder where you got end up when you are standing in front of the alleyway that leads to the riad.
But when you open the door, you'll find ourself in a small palace.
You will feel welcomed by the staff and they are very helpful. Nothing is too much for Abdul and Shafik.
The room we had was spacious and clean.
There is a terrace on the roof and the possibility to have dinner.
The Moroccan breakfast was very nice and fresh.
The walk to the squares is 15-25 minutes, but there is much to see on the way. There is no need to be scared to walk back at night. I would definitely recommend Riad Shaloma to others!

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Shaloma

Address: 120 bis derb Ahel Souss | Quartier Berrima, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #302 of 1,041 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
The riad Shaloma is situated in the Medina of Marrakesh, near the Palais Royal and a few minutes away from the famous historic monuments such the Palace El Badi , the Palace of Bahia, the graves Saadiens and the place Djeema El Fna. It consists of eight rooms with privative toilets, air conditioning, casket-fort, hairdryers, bathrobes. Terrace with pergola and view on the Medina and the Atlas Mountains. Parking lot kept for 150 m ... more   less 
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