We were drawn to Riad Rafaele by Didier write up and some of the reviews when we were looking for somewhere to stay in Marrakech. We arranged transport from the airport with Didier and was met by Hakim who helped us with our luggage. On arrival to the Riad, Didier and Eric welcomed us and introduced their staff. When we were shown our room, were could not believe how beautifully furnished, clean and calming it was. The ambience of the Riad is delightful. Didier spent time giving tips on how to get around and offered his assistance should we need it at any time, they would also help if you need help with booking excursions. Eric kindly accompany me and another group in the Riad on a day trip to the Valley, it was truly a beautiful and memorable day. The Riad also offers hammam and message by their staff and I had arranged to have one on my return journey. I would recommend this Riad for a truly wonderful experience to Marrakech.