We booked the Riad Rafaele based on previous reviews. Those superb reviews are correct. The staff work very hard to make everything comfortable during your stay. The Riad itself is very quiet and decorated to the highest standards. Didier and Eric who run the Riad can arrange excursions and give you lots of advice. They offer superb food at very reasonable prices, although you won't find a menu anywhere, they simply ask you what you would like and arrange for it to be cooked. In terms of service, the Riad Rafaele has the standards which you would expect in well known 5* hotels. The Riad is situated deep in the medina where you can experience the real Marrakech. Newer hotels are situated well outside, so you don't get the same taste of Morocco unless you make a special trip. Overall, a special place with high standards and good value.