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“disappointing” 3 of 5 stars
Review of Hotel El Kennaria

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Hotel El Kennaria
3.0 of 5 Small Hotel   |   10 rue El Kennaria, Derb Dabachi, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #654 of 1,135 Marrakech B&B and Inns
milano
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“disappointing”
3 of 5 stars Reviewed May 1, 2013

We were two families with children travelling in Morocco. Our friends first stayed at El Kennaria and had a rather good experience. The rooms were a bit noisy, but the staff was friendly and arranged a nice meal at a restaurant which was opening in the evening. We went all together and spent a nice evening. Since we had to come back to Marrakech at the end of our trip, we booked two family rooms. I personally asked the manager to help me with cancelling another reservation through his computer, and to keep two rooms on the back because they are more quiet. But when we arrived (it was not late, maybe seven in the evening) he said there had been "a problem with planning" and we were offered a single room (two double beds and two single beds squeezed in) for seven people. We were very disappointed about this handling but would have accepted to stay for that night, if the manger would have gone down with the price. We expected they would aknowledge their mistake and be compliant. Moreover, we had to get up at five in the morning to get our flight, so we did not even need to have breakfast. But they offered just a little discount on the room price and were uncompromising. Not really a guest-oriented behaviour: a real pity!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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105 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Lisbon, Portugal
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 15, 2013

This is the hotel I choose to stay at when I am in Marrakech. It's a charming little place and the staff could not be more helpful. The staff is there to help in anyway possible.
The downstairs area is decorated nicely in Moroccan style, while the top terrace where breakfast is served is open and sunny.
Some evenings, a small improvised musical jam 'happens' and we are entertained with great music.
I like the location, just a couple of minutes walk from the medina and souk, but still quiet enough. You just walk out the door and there you are - everything at your fingertips.
I notice many families at this hotel, and there are different types of rooms, to accommodate everyone's needs.
I thoroughly recommend El Kennaria.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 26, 2013

A popular hotel as was brought up by various online search engines; although a basic offering of accommodation, whatever luxury was lacking was most definitely made up for by the friendly and helpful staff that were at our service, namely; Kamal (proprietor), Nurdin and Aadil - although not proprietors treated us as though we were guests in their own homes, and a few other assistants. We travelled to morocco as a group of ladies on our own, and the guys made sure we were 100% safe throughout our stay; advising what to do and what not to do/eat/drink etc. Also, great care was taken to ensure we did not have to leave the hotel unnecessarily late at night if felt like having any particular type of food etc, and someone was sent to collect it for us. Our visit was for 7 nights through which, we travelled up to Fes for a night n returned the next day, all with a personal driver Idriss- whom Aadil had appointed to us. Although not with us in Fes, Aadil had made a provision for us to be given a tour of the places we wanted to visit, ensuring we covered everything we wanted to in such a short space of time. He gave us all the right advice and realistic suggestions to make our short holiday as fruitful as possible. On the last day on reaching the airport whilst we were waiting to check in for our return flight, Nurdin turned up with something one of us had forgot at the hotel; if that isn't personal and great customer service, then i don't know what is!

I, along with the other ladies I travelled with were all very happy with the hotel and the service, and most definately would stay at el kennaria during any subsequent visits to Morocco, and would recommend anyone else to also do so. We would like to thank all the guys for all their help and assistance to ensure we had a wonderful holiday.

Room Tip: we were on upper floor so were able to hear and see the local hustle bustle through the streets and...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 11, 2013

This riad was really pleasant. Despite the rooms being rather basic (and I mean only beds, bedside-tables and cupboard), the atmosphere was gorgeous, and the positives definitely outweigh the negatives.
Pros: We saw a few other families, so we could see that this was a nice family-friendly riad.
Less than a 2 minute walk from the main square (Djema El Fna) and the stunning souks
The manager (Hassan) was truly a wonderful host, telling us about top attractions, the best food places, and even how to haggle for good prices!
The roof top had a large seating area, and recliners, so it was a lovely place to have a sunny breakfast, and there was enough space for kids to run about. There was a bit of Bob Marley playing from speakers as well. Nice.
The breakfast consisted of eggs, delicious orange juice (very refreshing), mint tea, Moroccan pancakes, Berber bread, butter and hot milk. A good meal to start off the day, but a change in menu would have been nice.
The cleaning of the rooms was very prompt, and all the staff were lovely.

Cons: As said before, very basic rooms. The bathrooms were quite basic, and needed a bit modernizing. Maybe a few hooks, shelves and a larger mirror.
The terrace area could have been a tiny bit cleaner.

Overall, good for families and friends, a good atmosphere, and very very convenient location. Brilliant value for money, and I would definitely recommend this riad.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Den Haag, Zuid-Holland, Netherlands
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 28, 2013

sorry, but shower is cold after 10 in the morning, electricity is VERY DANGEROUS INDEED ('we will send someone to fix it'), a cold and wet and tired cyclist neighbour had to wait for an hour for a clean towel, begging several times did not help ('no problem, it comes', rooms are around an internal patio, music and people loud till late late, very average, but the price is modest too, and it's very close to the great square, and the great Café Berganziz is right next to it!!!!!

Room Tip: ask for a room with at least safe electricity and close to the enrance, if you want wifi
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  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamraght, Morocco
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

Very cozy Riad.. warm interior and warm smile of the personal... true Marockan atmosphere.. nice breakfast... and i have been in other places.. but here no problem.. nice pancakes.. bread... fresh juice coffe... And of course the breakfast is served at the roof terrace by the sunrise... service smooth and easy.. easy access to Marrakesh big square, taxis, buses, souk...

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 23, 2013

I have stayed in this Riad for a few days ( before ,and after few days of desert trip).
The location are great, 2 min from busy Djma El Fna ,but hidden from noise.
The bed is clean ,and comfy.
*some miss-understood when we first arrived, but it was all gone by their customer service attitude.
All I can say is,the staff there, Adil and Nordin ( ahh..sweet boy with sweet smile ) were great.
Breakfast were suppose to start at 7.30AM, but as we leave early for desert,Adil woke up at 6AM and prepare our breakfast!!!!to make sure we eat before the long journey.I almost feel sorry that he has to wake up that early..He also help me with buying local sim card,even help me to deal with the phone shop to charge my phone for 10MAD only,and help me to pick up the phone from the shop.Very patient staff and jovial and dancing for us all the time when he is free :-) ..
Oh yeah,there is always orange juice and mint tea serve as well...
Overall,the stay there was great and I may come back again if I were to come to Marrakech again.

Adil & Nordin - Thank you very much !!!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel El Kennaria

Address: 10 rue El Kennaria, Derb Dabachi, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Room Service Spa
Hotel Style:
Ranked #654 of 1,135 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel El Kennaria 3*
Number of rooms: 16
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