We were two families with children travelling in Morocco. Our friends first stayed at El Kennaria and had a rather good experience. The rooms were a bit noisy, but the staff was friendly and arranged a nice meal at a restaurant which was opening in the evening. We went all together and spent a nice evening. Since we had to come back to Marrakech at the end of our trip, we booked two family rooms. I personally asked the manager to help me with cancelling another reservation through his computer, and to keep two rooms on the back because they are more quiet. But when we arrived (it was not late, maybe seven in the evening) he said there had been "a problem with planning" and we were offered a single room (two double beds and two single beds squeezed in) for seven people. We were very disappointed about this handling but would have accepted to stay for that night, if the manger would have gone down with the price. We expected they would aknowledge their mistake and be compliant. Moreover, we had to get up at five in the morning to get our flight, so we did not even need to have breakfast. But they offered just a little discount on the room price and were uncompromising. Not really a guest-oriented behaviour: a real pity!
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