We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Staff and excellent customer service” 5 of 5 stars
Review of Hotel El Kennaria

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hotel El Kennaria to your Saves list
Hotel El Kennaria
10 rue El Kennaria, Derb Dabachi, Marrakech 40000, Morocco   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #631 of 1,113 Marrakech B&B and Inns
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Great Staff and excellent customer service”
5 of 5 stars Reviewed January 23, 2013

I have stayed in this Riad for a few days ( before ,and after few days of desert trip).
The location are great, 2 min from busy Djma El Fna ,but hidden from noise.
The bed is clean ,and comfy.
*some miss-understood when we first arrived, but it was all gone by their customer service attitude.
All I can say is,the staff there, Adil and Nordin ( ahh..sweet boy with sweet smile ) were great.
Breakfast were suppose to start at 7.30AM, but as we leave early for desert,Adil woke up at 6AM and prepare our breakfast!!!!to make sure we eat before the long journey.I almost feel sorry that he has to wake up that early..He also help me with buying local sim card,even help me to deal with the phone shop to charge my phone for 10MAD only,and help me to pick up the phone from the shop.Very patient staff and jovial and dancing for us all the time when he is free :-) ..
Oh yeah,there is always orange juice and mint tea serve as well...
Overall,the stay there was great and I may come back again if I were to come to Marrakech again.

Adil & Nordin - Thank you very much !!!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

83 reviews from our community

Traveler rating
    26
    32
    14
    7
    4
See reviews for
18
17
13
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Malaga, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2013

i have been many times in marrakech,but the first time in this place. it is now my favorite.
very good relation price-quality. nice rooms with air con. comfortable beds,even the pillows!
hot water in shower,with your own electric heather in the bathroom.the roof terrace is nice with breakfast served in the morning. its also possible to eat in the indoor patio. the location is perfect,2 minutes from the square,but away from the noice and finally the staff was really attentive,and always friendly and made you feel very welcome. i plan to go back to this hotel soon!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2012

Familiar establishment, top location: very close to Djeema el Fna and the Medina; small but clean rooms; very nice was the Arabic breakfast on the roof terrace; possible to get special meals; very helpful and friendly service; very good value for money.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, California
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 15, 2012

I had already booked five days at El Kennaria when I read Mylex58's one-star review, so was concerned about staying there. Once there, though, we had an absolutely wonderful time. The staff was great. The concierge negotiated a calesh for us so we could visit the gardens at Yves St. Laurent's former house (no taxis or cars are allowed inside the medina between noon and 6 a.m., so the horse-drawn carts are really the only option), saving us at least 50 euros. He also arranged a play date with the hotel owner's children across the street. Our boys loved meeting them -- they goof around, played computer games, etc. The concierge also arranged to have a friend take us into the souk to negotiate Moroccan robes and slippers for the boys. He also cheerfully arranged transport to and from the airport. The driver who picked us up at the airport earlier in the day taught our boys how to play Moroccan drums up on the roof-top terrace. The cook Adil was fantastic -- besides cooking great food for us, he also taught our boys how to play the Moroccan guitar, answered all our many questions, advised us on bargaining in the souk, showed us how to serve traditional Moroccan tea and let the boys practice -- the list goes on and on. Very, very special. The roof-top terrace was so relaxing -- we could take a break at lunch time and relax on the cushions, sheltered from the sun. Equally lovely at night -- relaxing eating under the stars. Only one night was it a little cool and we could untie curtains to create a private "room." Our room was clean and comfortable -- the hotel is a traditional riad with a central atrium open to the sky. The only reason I give 4 stars instead of 5 -- the room had a few little eccentricities -- the shower head was cracked, so it leaked; one of our windows didn't lock (but okay, because the outer shutters did lock); and the door lock to our room was a struggle to open. Otherwise, really great value -- a block from the central square of the medina, great staff, great food (Adil's Berber omelette was better than any other we had during our stay) -- would definitely stay here again.

Room Tip: Rooms are nice -- just check to make sure your shower works and the door is easy to unlock.
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corato, Italy
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 10, 2012

I've been to El Kennaria hotel for 3 days, and I was very pleased, for its central position (3 minutes walk from Jemm El Fna square), the cleaning, its beds with sheets of excellent quality, a bath with shampoo and single-dose soap, air conditioning, in a typically Moroccan structure, and its beautiful terrace, which serves a great breakfast .. definitely go back

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 1, 2012

I booked my room through booking.com. When i arrived to Marrakesh, I found the hotel very easily.
The hotel staff was always around, helpful and polite. No matter what I needed. I got a big 3 bed room for myself with a clean bathroom, towels, and shower gel. On arrival they served mint tea (free, as welcome)
I loved every minute of my stay. The chill out area is awsome. You can have your breakfast on the roof. :)
If you can't bear the heat, there is a jacuzzi as well so you can just sit back and relax.
I haven't read the reviews before I came. I read them now. Maybe since then they changed staff.. Suring my stay The staff helped me with everything, shopping, getting things for the right price, buying my coach ticket, finding out the timetable for me, they gave me beauty tips, (for sunburn :), gave me directions, taught me few words in Arabic and Berber :)
The rooms are cleaned daily.
As a female solo traveller I was worried how people will treat me. I didn't have any problems. I felt safe in the hotel an outside too.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 18, 2012

My husband and I stayed in Marrakech for a few days in Decemeber. We arrived quite late in the city and had some trouble locating our hotel. The service at the front desk was quite helpful. Our room was a bit small and cramped. The bathroom was really tiny. The geyser's capacity for flow of hot water was not good at all. The location of the hotel is however quite good with a range of shops in close proximity including a laundry service. The two ladies who served us breakfast were very polite and provided us with great hospitality. We loved the decor which was very traditional and the set-up on the roof top for breakfast.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hotel El Kennaria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel El Kennaria

Address: 10 rue El Kennaria, Derb Dabachi, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Room Service Spa
Hotel Style:
Ranked #631 of 1,113 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, HostelWorld, Agoda, Budget Places, HostelBookers, Despegar.com and Odigeo so you can book your Hotel El Kennaria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel El Kennaria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.