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“A perfect stay!!!” 5 of 5 stars
Review of Riad Helen

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Riad Helen
138 derb Arset aouzal | Bab Doukkala, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #39 of 1,080 Marrakech B&B and Inns
1 review
“A perfect stay!!!”
5 of 5 stars Reviewed August 17, 2013 via mobile

Maxime and Mario made our stay just perfect!! They made us feel home and helped us as much as they could. The day we arrived, they already had prepared a wonderful breakfast for us. I couldn't imagine a better start for our wonderful days in Marrakech at Riad Helen. I really recommend this place if you're looking for a nice quiet place to stay at. I'm sure I will stay there next time I visit Marrakech!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, August 18, 2013
Hola Eva !
Thank you so much for your review there ! It's been a pleasure for us too to receive you ; you two are really nice people, always smiling... And we feel glad that you liked the place. Madrid is not too far from Marrakech, so if you want to come back, of course you'll be welcome ! And next time we'll try to speak little more spanish por el pobre Jorge ! Take care of you two and thank you again !
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155 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reading, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2013

I spent 3 glorious nights at the Riad Helen, both Maxime and Mario are great hosts. we received a warm welcome from the airport and this continued throughout our stay. they organized trips and taxis and gave good advise on tours and places to eat.

the Riad is beautifully decorated and the rooms are all big, charming, clean and bright. on our return from days out, we were greeted with towel decorations and fresh flowers. We were also delighted with the variation of breakfasts and also had a wonderful meal prepared by Fatima.

i would highly recommend this Riad to anyone it is so close to the Medina and souks but yet located in the quiet alleyways of Marrakesh only a short easy 10 min walk to the madness (which i miss). the whole experience felt like staying in a 5 star hotel but home from home feel - with a 3 star price. you open your shutters out to both the delights of the outside world but also the court of the Riad. the terrace is well presented with both areas to sunbath and also to keep within the shade.

thank you guys for a delightful stay, nothing seems to much trouble for these managers, they truly know how to look after each guest.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mario-et-Maxime, Gérant at Riad Helen, responded to this review, July 3, 2013
Hello Marilyn,
We would like to thank you for your nice message. We feel so glad that you spent such a good time at Riad Helen. We hope that you had good times too in Essaouira, for Gnaoua Festival ! It's been a pleasure to receive you and Asha these 3 days and we're happy that you enjoyed your room and the entire place :-) Finally, thank you for the words you wrote about Fatiha's cooking. It's very important for us to share moroccan culture with our guests and cook is of course one of the most important things to discover when you travel. We hope that we completed the challenge ! Take care of you and thanks again for having took time to share your experience on TripAdvisor. Best regards,
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2013

Riad Helen is truly a wonderful place to stay in Marrakech and one of the highlights of our recent trip to Morocco. The rooms are all charming with views onto a beautifully appointed inner courtyard replete with a gently gurgling fountain "a la Moroccaine," plants, random statuary and the occasional visiting bird. The rooftop terrace is equally well appointed with chaise lounges for sunbathing as well as a canopied area to enjoy breakfast, lunch or dinner outdoors but not directly under the heat of the sun. In short, you have a tranquil resort experience away from the cacophony of the medina and the Jemaa el Fnaa.

While I imagine it is possible to find other such accommodations (albeit I imagine at a higher price), the people at Riad Helen are what make this place so special, so memorable and such a stand out to other places we stayed in Morocco and elsewhere on the planet. Max and Mario are exceptional hosts and wonderful people. They were genuinely sincere about wanting to make sure we were comfortable and welcome during our stay. As an example, I insisted that they not awake at 5:30AM on the day of our departure (for Fes) to prepare us breakfast. They politely declined, saying with a smile that they could not have it any other way and yet another copious breakfast was presented to us prior to our departure.

Max and Mario also have an "ace in the hole" with their chef Fatiha as described elsewhere among the TripAdvisor reviewers. We ordered a lamb tagine the night of our arrival which was one of the most memorable meals of our entire stay along with the chicken tagine with preserved lemons and olives that we ordered a few days later. We are discerning cooks and she is among the best I have encountered anywhere. Definitely have as many dinners as you can at Riad Helen and don't be surprised to find flower petals and a wonderfully arranged table to accompany your meal.

Feel free to contact me if I can provide any other information. And by the way, the location is excellent.

Room Tip: They are all great. Check out the web site for pictures of all of them. We stayed in the Jauj room...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, June 5, 2013
Hello Daniel "Le Troubadour" and Kimberly. What a delightful surprise to read your nice review on TripAdvisor ! Well, not really a surprise because you told us you were very happy to stay at Riad Helen. But thank you so much for the time you took to share your experience here. We feel pleased that you spent good time at our home (sorry for my english ; I'm sure I'm making many mistakes writing these words) It's always a pleasure for us to receive and have conversations with curious and smiling people like you are. And thank you too for the nice things you wrote about our wonderful cooker Fatiha (who is more than a simple cooker). It's important for her too to share her passion with our guests and we are happy that you enjoyed her cooking. We told us all the nice things you wrote on her ; you know such an humble person she is but she thanks you a lot and send you friendships. You speak a perfect french so... merci encore pour votre gentillesse à tous les deux. Nous vous souhaitons une bonne continuation et qui sait, peut-être à une prochaine fois ! All the best,
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Paris, France
1 review
5 of 5 stars Reviewed May 31, 2013

My friend and I stayed at the Riad Helen for 5 nights two weeks ago. We had such a wonderful time that we didn't want to leave the riad at the end of our stay. We have been welcomed like stars in the riad as a cab booked by Mario and Maxime, the riad's managers, took us from the airport directly to the riad and there were also roses' petal everywhere in the bedroom with a delicate oriental smell spread in the whole riad. What we clearly liked the most was the beauty of the riad in general, our lovely bedroom (the one called wahda), Mario and Maxime who were very friendly, discreet but also told us loads of tips, and last but not least, the huge and delicious breakfast (taken on the terrasse on the roof of the riad) prepared by Fathiha who also cooked wonderful dinners for us. In the end, even though the price is quite high, it was clearly worth it with regard to the great quality of the accomodation offered by the riad Helen. We had a wonderful time and are looking to come back soon! Many thanks to Mario, Maxime and Fatiha

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mario-et-Maxime, Gérant at Riad Helen, responded to this review, June 4, 2013
Google Translation
Bonjour Mathieu, bonjour Simon,
Merci beaucoup à tous les deux pour vos commentaires. Nous sommes ravis que vous ayez pu vous relaxer pendant ces quelques jours à Marrakech et que le Riad vous ait plu. Quel plaisir aussi d'avoir pu partager avec vous les petits-déjeuners sur la terrasse ensoleillée ! Nous avons cru comprendre qu'il faisait enfin beau à Paris ; ceci dit, si vous avez besoin de vous en échapper quelques jours, n'hésitez pas à revenir nous voir, nous nous ferons un plaisir de vous recevoir à nouveau. Et la prochaine fois, c'est promis, nous goûterons tous ensemble au couscous royal de Fatiha ! Bises à tous les deux et à très bientôt. Prenez soin de vous :-)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013 via mobile

We had an absolutely wonderful stay. From the charming and beautiful riad itself to the attentive service of the french and moroccan hosts and staff Riad Helen was everything we had hoped for. We stayed several places in Morrocco and Riad Helen was the best riad by far.
We had the privilege of staying in Room no. 1 which seems perfect for a honeymoon.
And maybe the best of it all was to go spice shopping and learning to cook a great Moroccan dinner with Riad Helens wonderful female chef and housekeeper - such a luminous person.

We warmly recommend Riad Helen

Lisa and Søren from Copenhagen

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, April 15, 2013
Hi Lisa, hi Søren,
Thank you so much for this review on TripAdvisor ! We're so happy that you spent such a good time at Riad Helen. You two are very nice people and it's been a real pleasure to receive you at home. We want to thank you in particular for the wonderful words you wrote about Fatiha and the time you spent with her ; she was very touched by this attention and send you her friendship. We would be happy to receive you again if you plan to come back in Morocco. Meanwhile, we wish you a good continuation and we thank you again for your review. Best regards :-)
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Belo Horizonte, MG
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 12, 2013

Staying at Riad Helen was an incredible experience in Marrakech. The hotel managers, Mario and Maxime, did all needed efforts to make us feel like in house.

From decoration to focus on cleaning and organizing the room, the lounge music and roses daily put on the bed, everything made us feel welcome and enabled us to experience the best of moroccan culture.

The wonderful dishes prepared by Fatiha is something that must be congratulated. Besides the excelent cost and benefit ratio, the menu offer to the hotel guests the chance to try the authentic morrocan gastronomy.

The breakfast is very well served, tasteful and traditional.

We recomend the Riad Helen for your stay in Marrakech. If you need additional information about the hotel and Marrakech, feel free to contact me.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, February 15, 2013
Hi Allyson !
Thank you so much for having sent your review on TripAdvisor. We are so happy that you felt like home at Riad Helen, that you enjoyed Fatiha's dishes and... our company ! We really want our guests to feel as comfortible as possible.
We hope that the rest of your stay in Egypt and your comeback in Belo Horizonte went well. We saw the nice photos you posted on facebook.
Thank you again for your confidence !
All our friendship to you and Rodrigo. Take care of you two.
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North West
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 29, 2012

A travellers dream, is to discover and experience staying at Riad Helen. We were met at the airport by Damian (owner) and Mario (one of the managers) and from this point our wonderful experience started. The Riad is in an area where one can feel the true Marrakech and be in walking distance of the main square and souks. Mario and Maxime were truly fabulous hosts and nothing was too much trouble for them - such kindness is hard to find. They guided us through the souks, took us on a trip to the mountains, prepared coffee and tea at any time for us with something to nibble, and were always there for help and advice, and what they did not perhaps know, would find out. The list of their many kindnesses is acually too long to mention here. Many a laugh was had as well.

The Riad itself is lovely and we felt comfortable from the moment we stepped in.

Fatiha cooked the most wonderful traditional dishes for us, and also gave us an option to say what we would like to eat. Her wonderful meals will always be remembered. Fatiha extended many kindnesses as well.

We can highly recommended staying at Riad Helen which is made so very special by Mario, Maxime and Fatiha.

If anyone would like to drop us a line via Trip Advisor, we will be happy to try and answer any of your questions.

L&D

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, December 4, 2012
Hi Lynda & Denis !
We would like to thank you for all the nice things you said on TripAdvisor, and in your private messages since you left the house. It was such a great pleasure to meet you, to receive you at Riad Helen and to help you spend a nice stay in Marrakesh. We are so happy that you liked the house, and felt here like at home ! Of course, we transmit to Fatiha all the wonderful things you said about her cooking and all your compliments. Thank you too for the suggestions you gave to us ; we will give you news about our projects, till you come back to see us ! We know that you are big travellers and want to discover many other countries, but if you come back in Morocco, come say hello ! Thanks again for your confidence, cheerfulness and everything. Take care of you two.
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Additional Information about Riad Helen

Address: 138 derb Arset aouzal | Bab Doukkala, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #39 of 1,080 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
Between the great Bab Doukkala mosque and Dar El Bacha Palace, gateway to the antiques district, Riad Helen is only 10 minutes walk from the famous square Jemaa el Fna.Its 5 spacious and bright rooms are equipped with a double bed (possibility of an extra bed in one of them). In bathrooms covered with tadelakt (traditional Moroccan plaster) you will find towels, bathrobes and shower brand Les Sens de Marrakech.The Riad has a central patio with fountain where you can enjoy your breakfast or meals. Unless you prefer the dining room, convivial or terrace and a beautiful view over the rooftops of Dar El Bacha Palace.At Riad Helen there is no preset menu. ... more   less 
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