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“Exceptional Riad Experience” 5 of 5 stars
Review of Riad Helen

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Riad Helen
138 derb Arset aouzal | Bab Doukkala, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #33 of 1,035 Marrakech B&B and Inns
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Exceptional Riad Experience”
5 of 5 stars Reviewed June 3, 2013

Riad Helen is truly a wonderful place to stay in Marrakech and one of the highlights of our recent trip to Morocco. The rooms are all charming with views onto a beautifully appointed inner courtyard replete with a gently gurgling fountain "a la Moroccaine," plants, random statuary and the occasional visiting bird. The rooftop terrace is equally well appointed with chaise lounges for sunbathing as well as a canopied area to enjoy breakfast, lunch or dinner outdoors but not directly under the heat of the sun. In short, you have a tranquil resort experience away from the cacophony of the medina and the Jemaa el Fnaa.

While I imagine it is possible to find other such accommodations (albeit I imagine at a higher price), the people at Riad Helen are what make this place so special, so memorable and such a stand out to other places we stayed in Morocco and elsewhere on the planet. Max and Mario are exceptional hosts and wonderful people. They were genuinely sincere about wanting to make sure we were comfortable and welcome during our stay. As an example, I insisted that they not awake at 5:30AM on the day of our departure (for Fes) to prepare us breakfast. They politely declined, saying with a smile that they could not have it any other way and yet another copious breakfast was presented to us prior to our departure.

Max and Mario also have an "ace in the hole" with their chef Fatiha as described elsewhere among the TripAdvisor reviewers. We ordered a lamb tagine the night of our arrival which was one of the most memorable meals of our entire stay along with the chicken tagine with preserved lemons and olives that we ordered a few days later. We are discerning cooks and she is among the best I have encountered anywhere. Definitely have as many dinners as you can at Riad Helen and don't be surprised to find flower petals and a wonderfully arranged table to accompany your meal.

Feel free to contact me if I can provide any other information. And by the way, the location is excellent.

Room Tip: They are all great. Check out the web site for pictures of all of them. We stayed in the Jauj room...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, June 5, 2013
Hello Daniel "Le Troubadour" and Kimberly. What a delightful surprise to read your nice review on TripAdvisor ! Well, not really a surprise because you told us you were very happy to stay at Riad Helen. But thank you so much for the time you took to share your experience here. We feel pleased that you spent good time at our home (sorry for my english ; I'm sure I'm making many mistakes writing these words) It's always a pleasure for us to receive and have conversations with curious and smiling people like you are. And thank you too for the nice things you wrote about our wonderful cooker Fatiha (who is more than a simple cooker). It's important for her too to share her passion with our guests and we are happy that you enjoyed her cooking. We told us all the nice things you wrote on her ; you know such an humble person she is but she thanks you a lot and send you friendships. You speak a perfect french so... merci encore pour votre gentillesse à tous les deux. Nous vous souhaitons une bonne continuation et qui sait, peut-être à une prochaine fois ! All the best,
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129 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Paris, France
1 review
5 of 5 stars Reviewed May 31, 2013

My friend and I stayed at the Riad Helen for 5 nights two weeks ago. We had such a wonderful time that we didn't want to leave the riad at the end of our stay. We have been welcomed like stars in the riad as a cab booked by Mario and Maxime, the riad's managers, took us from the airport directly to the riad and there were also roses' petal everywhere in the bedroom with a delicate oriental smell spread in the whole riad. What we clearly liked the most was the beauty of the riad in general, our lovely bedroom (the one called wahda), Mario and Maxime who were very friendly, discreet but also told us loads of tips, and last but not least, the huge and delicious breakfast (taken on the terrasse on the roof of the riad) prepared by Fathiha who also cooked wonderful dinners for us. In the end, even though the price is quite high, it was clearly worth it with regard to the great quality of the accomodation offered by the riad Helen. We had a wonderful time and are looking to come back soon! Many thanks to Mario, Maxime and Fatiha

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mario-et-Maxime, Gérant at Riad Helen, responded to this review, June 4, 2013
Google Translation
Bonjour Mathieu, bonjour Simon,
Merci beaucoup à tous les deux pour vos commentaires. Nous sommes ravis que vous ayez pu vous relaxer pendant ces quelques jours à Marrakech et que le Riad vous ait plu. Quel plaisir aussi d'avoir pu partager avec vous les petits-déjeuners sur la terrasse ensoleillée ! Nous avons cru comprendre qu'il faisait enfin beau à Paris ; ceci dit, si vous avez besoin de vous en échapper quelques jours, n'hésitez pas à revenir nous voir, nous nous ferons un plaisir de vous recevoir à nouveau. Et la prochaine fois, c'est promis, nous goûterons tous ensemble au couscous royal de Fatiha ! Bises à tous les deux et à très bientôt. Prenez soin de vous :-)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013 via mobile

We had an absolutely wonderful stay. From the charming and beautiful riad itself to the attentive service of the french and moroccan hosts and staff Riad Helen was everything we had hoped for. We stayed several places in Morrocco and Riad Helen was the best riad by far.
We had the privilege of staying in Room no. 1 which seems perfect for a honeymoon.
And maybe the best of it all was to go spice shopping and learning to cook a great Moroccan dinner with Riad Helens wonderful female chef and housekeeper - such a luminous person.

We warmly recommend Riad Helen

Lisa and Søren from Copenhagen

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, April 15, 2013
Hi Lisa, hi Søren,
Thank you so much for this review on TripAdvisor ! We're so happy that you spent such a good time at Riad Helen. You two are very nice people and it's been a real pleasure to receive you at home. We want to thank you in particular for the wonderful words you wrote about Fatiha and the time you spent with her ; she was very touched by this attention and send you her friendship. We would be happy to receive you again if you plan to come back in Morocco. Meanwhile, we wish you a good continuation and we thank you again for your review. Best regards :-)
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Belo Horizonte, MG
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 12, 2013

Staying at Riad Helen was an incredible experience in Marrakech. The hotel managers, Mario and Maxime, did all needed efforts to make us feel like in house.

From decoration to focus on cleaning and organizing the room, the lounge music and roses daily put on the bed, everything made us feel welcome and enabled us to experience the best of moroccan culture.

The wonderful dishes prepared by Fatiha is something that must be congratulated. Besides the excelent cost and benefit ratio, the menu offer to the hotel guests the chance to try the authentic morrocan gastronomy.

The breakfast is very well served, tasteful and traditional.

We recomend the Riad Helen for your stay in Marrakech. If you need additional information about the hotel and Marrakech, feel free to contact me.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mario-et-Maxime, Gérant at Riad Helen, responded to this review, February 15, 2013
Hi Allyson !
Thank you so much for having sent your review on TripAdvisor. We are so happy that you felt like home at Riad Helen, that you enjoyed Fatiha's dishes and... our company ! We really want our guests to feel as comfortible as possible.
We hope that the rest of your stay in Egypt and your comeback in Belo Horizonte went well. We saw the nice photos you posted on facebook.
Thank you again for your confidence !
All our friendship to you and Rodrigo. Take care of you two.
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North West
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 29, 2012

A travellers dream, is to discover and experience staying at Riad Helen. We were met at the airport by Damian (owner) and Mario (one of the managers) and from this point our wonderful experience started. The Riad is in an area where one can feel the true Marrakech and be in walking distance of the main square and souks. Mario and Maxime were truly fabulous hosts and nothing was too much trouble for them - such kindness is hard to find. They guided us through the souks, took us on a trip to the mountains, prepared coffee and tea at any time for us with something to nibble, and were always there for help and advice, and what they did not perhaps know, would find out. The list of their many kindnesses is acually too long to mention here. Many a laugh was had as well.

The Riad itself is lovely and we felt comfortable from the moment we stepped in.

Fatiha cooked the most wonderful traditional dishes for us, and also gave us an option to say what we would like to eat. Her wonderful meals will always be remembered. Fatiha extended many kindnesses as well.

We can highly recommended staying at Riad Helen which is made so very special by Mario, Maxime and Fatiha.

If anyone would like to drop us a line via Trip Advisor, we will be happy to try and answer any of your questions.

L&D

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mario-et-Maxime, Gérant at Riad Helen, responded to this review, December 4, 2012
Hi Lynda & Denis !
We would like to thank you for all the nice things you said on TripAdvisor, and in your private messages since you left the house. It was such a great pleasure to meet you, to receive you at Riad Helen and to help you spend a nice stay in Marrakesh. We are so happy that you liked the house, and felt here like at home ! Of course, we transmit to Fatiha all the wonderful things you said about her cooking and all your compliments. Thank you too for the suggestions you gave to us ; we will give you news about our projects, till you come back to see us ! We know that you are big travellers and want to discover many other countries, but if you come back in Morocco, come say hello ! Thanks again for your confidence, cheerfulness and everything. Take care of you two.
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Lisbon, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2012

I can´t say that the choice of Riad was easy. We visited many Riads on the website in fact were almost all very beautiful.. Fortunately I ended up making a correct choice, selected in the centre of the Medina and Souks. This Riad have one excellent location. The price is very good for the quality they offer as they try to help with everything and create a service five stars, giving the rest and confort to the guest's researching and helping to arrange everything. They offrer a mobile phone during your stay in case you get lost or if you hav any doubts. Undoubtedly important when you are in the middle of no where.
They were excellents hosts what that made ​​our stay much more confortable. I am very grateful to them. I also advise to diner at Riad is very good food was the best we did eat in Marakech, the cooker is excellent and its not expensive. We have to give them a VERY BIG THANKS because we caught the fly home early in the morning at airport in Casablanca. They rent a car, they drive and leave us in the check in at the airport. like said at begginig, better was impossible

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mario-et-Maxime, Gérant at Riad Helen, responded to this review, October 10, 2012
Hi Diogo,
Thank you so much for your review on TripAdvisor. We wish we could answer you in Portuguese but we are not so sure of ourselves ! Maybe we will try to learn some words for the next time we'll see each other.
We are both delighted that you enjoyed your stay at the Riad Helen, and we have to thank you again for your cheerfulness. It really was a great pleasure to receive you in our house.
Please convey our best wishes to Elsa.
Take care of you two.
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London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2012

We had the most wonderful time at Riad Helen. The owner Dominique is very friendly and extremely accommodating. We were so comfortable it felt like we'd lived there for years. The food we ate was beyond amazing and we were constantly delighted by our meals. The Riad is superbly decorated and has a very Moroccan feel to it. I can't recommend it enough and I really hope to visit again soon.

Room Tip: We had a look around the Riad and all the rooms are of the same high standard!
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domilo45, Gérant at Riad Helen, responded to this review, April 27, 2012
Nancy and Rob thank you for your comment so nice. We spent quality time together as if to welcome you to the riad was a real pleasure for us. Customers become friends and the house becomes theirs. I hope to see you soon.
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Additional Information about Riad Helen

Address: 138 derb Arset aouzal | Bab Doukkala, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #33 of 1,035 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Between the great Bab Doukkala mosque and Dar El Bacha Palace, gateway to the antiques district, Riad Helen is only 10 minutes walk from the famous square Jemaa el Fna.Its 5 spacious and bright rooms are equipped with a double bed (possibility of an extra bed in one of them). In bathrooms covered with tadelakt (traditional Moroccan plaster) you will find towels, bathrobes and shower brand Les Sens de Marrakech.The Riad has a central patio with fountain where you can enjoy your breakfast or meals. Unless you prefer the dining room, convivial or terrace and a beautiful view over the rooftops of Dar El Bacha Palace.At Riad Helen there is no preset menu. ... more   less 
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