The Four Seasons Resort Marrakech is a paradise of tranquility and luxury amongst the hustle and bustle of beautiful Marrakech.
Staying only one night in August 2013, I was greeted by the very welcoming doorman who presented my family and I with cold towels and bottled water, much needed after a warm taxi ride under the summer heat.
Then disaster struck. My fiancé had left her phone in a grand-taxi that dropped us off at the resort. After 5 minutes of panic and informing the aforementioned man who welcomed us, he rang through to the security team who had tracked the taxi, ordering the driver to return. Luckily enough, the driver returned the phone after a few minutes thanks to the security team. You would not find this level of security anywhere else in Marrakech.
Check in was smooth. The two love-birds (you'll know what I mean if you have the luck to stay at the Four Seasons Marrakech) are beautifully chirping away as you are presented with mint tea, nuts and dried fruit to snack on whilst check in is completed.
The rooms are all stunning with magnificent l'Occitane soaps, shower gel, shampoo and conditioners. I doubt there are better rooms in Marrakech. They are all modern and contemporary with a Arabesque feel which adds to the Moroccan experience. There are tea and coffee making facilities, complimentary bottled water, a large walk in wardrobe with a giant, flat safe in a drawer. Playing around with the ceiling fans was amusing! Our interconnecting rooms both had a stunning terrace with a plush-pillow sofa to enjoy the views of the resort or Atlas mountains. Housekeeping staff are also attentive. Our housekeeping member addressed us personally and asked us if we would like anything else (more products, water etc) as we waited on the terrace for him to clean our room during turn-down.
I was stunned by the level of detail at the hotel. They even offer, at a charge, a personal trainer to jog with you around the hotel to exercise and explore the grounds of the hotel. I'd have loved to have done this if I had more time.
The pool area (don't forget to try the jacuzzi as well) is like non I have ever seen. Pumps of sun cream is available where the towels are located and we were given small bottles of ice cold water by the pool staff, as well as a delicious frozen fruit purée to cool us down.
I was however very disappointed by the slow check-out. I was charged for watching 2 movies on the entertainment system and this was NOT stated they are liable for a charge. That left a bitter taste.
However, there is no better hotel or resort in Marrakech.
You will love the Four Seasons Experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
I just arrived to Marrakech, literally a week ago and it was very good for me to read your comment. Thank you. My name is Felix Murillo, I am the just appointed General Manager of the Four Seasons Resort Marrakech.
It hurts, but I agree with you so much. All the hard work on ensuring you love the place may be damaged by slow check out or a nickle and diamond charge on your bill. I am sorry about it. Your review is so detailed. It is a very good insight reading. Thank you.
rko21, If I may ever be of any assistance within Four Seasons or Marrakech, pleasae let me know. My direct email address is firstname.lastname@example.org.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.