I thoroughly enjoyed my stay at the FS Marrakech. Beautiful hotel, luxurious interior and rooms and a stunning garden. I would have given this hotel a higher rating had it not been the rather hit and miss service from the restaurants and room service. Room service arrived with only one meal (we had ordered two meals) trying to tell us it was our mistake although they could not explain why they had sent two bread baskets and two table settings if they only thought one person was dining. They eventually conceded and brought the second meal. Not really a good enough standard for £22 per steak.
Similar problems in the restaurants though the staff always made an effort to put things right and this was done in a good natured way. Food overall was excellent though pricy given the less than slick service.
The adult pool is well managed by Yassine who is an absolute star working tirelessly ensuring everyone has their sun beds and parasols adjusted. Pretty good drinks service around the pool although my lunch order was delivered to neighbouring guests who ate it without question! It took a a while to sort out another order but it did eventfully arrive an hour later.
This will be a fabulous hotel when these little faults are sorted out. I will be happy to return as I found all the staff very cheery and pleasant.
- Official Description (provided by the hotel):
- Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more less
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- Also Known As:
- 4 Seasons Resort Marrakech
- Four Seasons Resort Marrakech Hotel Marrakech