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“Wonderful” 5 of 5 stars
Review of Four Seasons Resort Marrakech

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Four Seasons Resort Marrakech
5.0 of 5 Hotel   |   1 Boulevard de la Menara, Marrakech 40000, Morocco   |  
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Ranked #83 of 461 hotels in Marrakech
Reykjavik, Iceland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Wonderful”
5 of 5 stars Reviewed March 21, 2013

Absolutely fabulous hotel/resort. Friendly staff, everyone we came across spoke English. Beautiful interior and exterior, attention to detail was obvious throughout. Return is a must and soon. The only downside is the distance to the Jemma el Fna square, about an hours walk.

Room Tip: Superior rooms are what the name says.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, April 16, 2013
Dear SibbaSvav,
Thank you very much for taking the time to write a review of our resort. We appreciate it and use these reviews to motivate and also train our employees.
The location of the resort, only 4 km to the Jemaa El Fan square, enables our guests to be away from the hustle and bustle of the Medina, yet easily get there with a taxi or our free shuttle service in under 10 minutes.
We look forward to welcoming you back in the near future.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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463 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Top Contributor
75 reviews 75 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 17, 2013

Not really knowing what a riad would be like or which one to chose we decided to play it safe and stayed at the Four Seasons in Marrakech. In retrospect this was a bad choice. The Four Seasons is about a 5-10 minute drive into the old town. In reality this is not a big problem and the hotel offers a courtesy car (albeit not always available) and a taxi only costs drms 50. However it does mean that you are less likely to make short trips into and out of town.

A friend of ours works at the Four Seasons in London and let them know we were arriving. Apart from mentioning this in our welcome note this made no difference to our stay (which we really can't complain about). We booked a pavilion room as we wanted to overlook the pool and had read that these were the nicer rooms. We wish we had known to ask for a west facing room, as by the time we had returned from breakfast our terrace was in shade.

We ate in Solano on our first night as we wanted to experience traditional Morrocan food without needing to go into town. There were only about two other tables occupied so it felt rather soulless. The food was ok but nothing to write home about. The tagine was not served with Morrocan bread but with rice which seemed odd. At £25 for a glass of champagne it felt less Morrocan all of a sudden! The breakfast in this restaurant is good with a plenty of choice.

Our room was perfectly pleasant but unfortunately managed to get a negative score with one of my 'no nos' for 5 star hotels - a hairdryer which requires you to keep your finger pressed on it or it goes off, and no cold shot button! The internet connection was not strong and you sometimes had to move around the room to catch it.

The spa is one of the best things about the hotel. I had a lovely massage during which I drifted off several times! I came away feeling thoroughly relaxed.

The pool attendants were really welcoming and helpful and the pool area is lovely and clean and well designed. The gym was good with plenty of machines.

If we went back to Marrakech we would not choose this hotel as we found a riad that we loved and felt more authentic.

Room Tip: Ask for a west facing pavilion room.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, March 19, 2013
Dear AS Reviewer,
Tahnk you very much for taking the time to write a review about your recent stay with us. I am sorry to see that you did not enjoy your stay with us and I wish we would have been able to speak before your arrival as you were looking for the Medina experience in a Riad, which we are not. Our resort is an oasis in this ancient, vibrant and mystical city. The resort offers a contemporary, stylish and nuanced perspective to the exotic blend of cultures, colours, smells and sounds that are Marrakech, and all of this with relaxed, warm and outgoing Moroccan hospitality.
Should you wish to discuss this in further detail, please don't hesitate to contact me at 00212 524 359 230.
We hope to see you agan in the near future.
Sincerely,
Holger Frehde
Director of Sales & Marketing
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2013

An amazing and beautiful hotel a stone throw away from the centre of Marrakech. The Spa is absolutely brilliant. I've just had 2 amazing treatments including the Singapore massage from Tarik. The best massage ever.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, March 19, 2013
Dear Bjackh,
I would like to thank you for writing a review about your spa experience. We have shared your comments with Tarik who was very pleased to see that you enjoyed our new Singaporian Massages so much. We hope to see you again soon.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 2, 2013

I am a big fan of the Four Season's brand so perhaps the bar was set too high when we arrived. I was there for a small conference and sadly the hotel felt more of a ubiquitous conference center than a luxury resort in exotic Marrakech. In fact the design of the hotel didn't resemble the location at all, looking more as it would be at home in Arizona than reflective of the romance and culture of Morocco. The service too was certainly pleasant and attentive, but here again it felt corporately congenial. We had been promised an upgrade upon arrival and at check in no one said a word and diligently put us in a regular room while they worked their way through the check in line. The room was adequate, but if you are going to raise a customer's hopes of an upgrade, you put a bad taste in their mouths from the outset if you don't honor it, especially in a half filled hotel. I said something to the manager at check out, and I got the pleasant smile saying one wasn't available - which was interesting considering the 50% occupancy and the fact others in my conference were upgraded. A measure of care in reading our record prior to quickly processing us in a room would have alleviated this.
The grounds were well manicured and the room was clean and efficiently designed. I will say that much of the common spaces seemed empty or incomplete, as if they had run out of money furnishing this huge property.
Meals were fine, but the tiny bar and it's one bartender was easily overwhelmed by our group when we descended upon it for after dinner drinks and conversation. This lead to long waits for drinks.
After touring some of the charming other hotels in the city, we came away from this experience as we had missed an opportunity to experience the flavor of the city and its many charms and history by staying in an overly corporate and westernized property. It's not like the Four Season's to miss this badly and I fear this hotel was designed in a board room in Canada instead of capturing the local spirit of Marrakech.
If you are a timid soul and feel more at home in the west but just want to sneak out for a taste of the Medina and then retreat back to the comfort and familiarity of a westernized hotel, this place is for you. If you want to feel the full experience of being in Morocco, then maybe not.

Room Tip: second floor rooms in the garden are more private than ground floor rooms.
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, March 19, 2013
Dear trvljournalist,
Thank you for taking the time to review our resort. I am saddend to see that we did not meet your expectation during your stay.
Our resort is a calm oasis where the authenticity of Marrakech can be enjoyed in comfort and style with friendly, relaxed Moroccan hospitality. We offer a contemporary and nuanced perspective on the ancient city’s colourful blend of cultures and sensations.
We hope to welcome you in the near future on a leisure visit.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 28, 2013

Sadly for me I was only visiting the hotel for lunch, as I would loved to have stayed. The Hotel is beautifully designed, light and airy ( so different to La Mamounia, which is dark and dated)If you are choosing a hotel, choose this one! The staff were all very helpful and we had a lovely lunch there. The food is not cheap but you get what you pay for, and it was delicious! The pool areas look fabulous, as you would expect from a FS resort. Having stayed in FS Sharm , it was quite similar. Hope to return and stay next time!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, March 19, 2013
Dear sunseekerli123,
Thank you for such a nice review of our resort. We couldn't agree more with you: Our resort offers a contemporary and nuanced perspective on the ancient city’s colourful blend of cultures and sensations. The resort is a calm oasis where the authenticity of Marrakech can be enjoyed in comfort and style with friendly, relaxed Moroccan hospitality.
We hope to welcome you very soon at our resort.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
5 of 5 stars Reviewed February 27, 2013

What a fantastic hotel. Stayed there on a BMW Motorrad product launch event and stayed at the Four Seasons for 3 days and what an positive experience. The service was the best I have ever experienced, the food was wonderful - exotic, Morrocan with an European touch.

Spend a couple of afternoons by the pool and the service was absolute the best. The life guards and the waiters at the cafe were very attentive and kind. Brought clean and dry towels when we needed them (and even when we didn't need them), provided us with sun lotion, moved the parasols etc. - still without being overattentive.

Would really like to stay there again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, March 19, 2013
Dear JaneL0809,

Thank you for your nice review of our resort. I am glad that you enjoyed your stay with us during the BMW launch. We were very proud to have been chosen for such a prestigious event.
I have shared your feedback with our staff and they were very excited to hear it. Thank you again and we hope to see you again in the near future.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

My husband and I stayed at the FS Marrakech in September for 5 nights and had nothing short of an excellent stay. The hotel is beautiful. I was nervous because many reviews said that it was lacking in local design but I think it had the perfect touches of local flair. It was subtle but we tend to lean towards modern anyways. The architecture and landscaping was beautiful. The spa was also worth visiting. We stayed in a Pavilion Room and it was wonderful. They are in the free standing casitas if you will overlooking the resort. Next time I would try the Pavilion suite which was below our room but had a plunge pool. The service was phenomenal from the pool person to the individual in charge of creating experiences. She helped me plan an unforgettable afternoon for my husband's birthday. I would definitely recommend the hotel to couples, singles looking for some R&R and families. In fact the family pool was possibly more stunning than the adult pool! Worth the trekk to Marrakech. Well done Four Seasons.

Room Tip: Stay in the free standing casitas not the main building for a more unique experience.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, March 19, 2013
Dear Globaltraveller000,

Thank you very much for your wonderful review of our resort. I was very glad that you noticed how we are all about creating wonderful experiences or a "World of Wonder" for our guests. I have shared your feedback with our staff, which continues to motivate them to do better every day.
Thank you again and we hope to see you again in the near future.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Seasons Resort Marrakech

Address: 1 Boulevard de la Menara, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Marrakech
#17 Family Hotel in Marrakech
#25 Spa Hotel in Marrakech
#33 Luxury Hotel in Marrakech
#71 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Marrakech 5*
Official Description (provided by the hotel):
Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more   less 
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Also Known As:
Four Seasons Resort Marrakech Hotel Marrakech
4 Seasons Resort Marrakech

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