I am going to base this review by comparing this Four Seasons with others around the globe, and with similar properties around Marrakech.
I've previously given the Four Seasons in Tokyo a 5*+ - and I'd give the New York and Paris a 5*+, so there's no way the Marrakech one comes up to the standards of those great hotels, so it seems ridiculous for anyone to consider giving it 5*. Perhaps we now expect too much of the Four Seasons, afterall they seem to now open as often as Starbucks.
There's no excuse for people to still say the Four Seasons Marrakech has teething problems - it's now been open for 1 year. So no excuses, please. You're paying top dollar, so I want to be given top dollar standards in return.
We found ourselves repeatedly asking for various amenities that had not been replaced, and we too would have to ask for dirty cups, etc, to be taken away. Housekeeping would clean the room and still dirty items would be left behind. Let's not blame the staff, these are management issues. Often the basics which are in a bathroom were missing. Where's the soap? Flannels?
Yes, the grounds are large - the pools are fabulous. I certainly give top marks to the fact that there's an adults only pool, and a kids pool, and they are virtually the same thus stopping kids wanting to be in the adult pool presuming we had something better. However, anyone who thinks the grounds of the Four Seasons Marrakech amazing needs to take a trip to the Palais Namaskar, Marrakech, to see what the definition of amazing is.
We thought our Deluxe room was bland beyond belief - it had no sense of luxury at all. Very uninspiring, no sense of decoration or art. Marrakech is such an inspiring place full of people who have done the most creative things with riads and restaurants, so it beggars belief that the designer of this hotel was so uncreative.
So, in truth, the Four Seasons Marrakech is quite nice. It's not amazing or stunning or the overly used word 'awesome'. No hotels are awesome - the Grand Canyon is awesome, not a hotel room or a club sandwich. And certainly, there's no sense of being in or around Marrakech at this resort. But I guess it's nice enough for a long weekend away - but there's certainly very little WOW-factor.
In my opinion, there really are better places if you want to be outside the medina and stay at a large hotel with landscaped grounds. For all these reasons this particular Four Season can only possibly be given 3 stars. And if this is the only hotel you've stayed at in Marrakech, then you've not really stayed at or experienced what Marrakech has to offer at all.
- Official Description (provided by the hotel):
- Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more less
- Reservation Options:
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- Also Known As:
- 4 Seasons Resort Marrakech
- Four Seasons Resort Marrakech Hotel Marrakech