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“Not Really A Four Seasons At All .... Yet!” 3 of 5 stars
Review of Four Seasons Resort Marrakech

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Four Seasons Resort Marrakech
5.0 of 5 Hotel   |   1 Boulevard de la Menara, Marrakech 40000, Morocco   |  
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Ranked #57 of 480 Hotels in Marrakech
London
Level Contributor
119 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 382 helpful votes
“Not Really A Four Seasons At All .... Yet!”
3 of 5 stars Reviewed July 30, 2012

I am going to base this review by comparing this Four Seasons with others around the globe, and with similar properties around Marrakech.

I've previously given the Four Seasons in Tokyo a 5*+ - and I'd give the New York and Paris a 5*+, so there's no way the Marrakech one comes up to the standards of those great hotels, so it seems ridiculous for anyone to consider giving it 5*. Perhaps we now expect too much of the Four Seasons, afterall they seem to now open as often as Starbucks.

There's no excuse for people to still say the Four Seasons Marrakech has teething problems - it's now been open for 1 year. So no excuses, please. You're paying top dollar, so I want to be given top dollar standards in return.

We found ourselves repeatedly asking for various amenities that had not been replaced, and we too would have to ask for dirty cups, etc, to be taken away. Housekeeping would clean the room and still dirty items would be left behind. Let's not blame the staff, these are management issues. Often the basics which are in a bathroom were missing. Where's the soap? Flannels?

Yes, the grounds are large - the pools are fabulous. I certainly give top marks to the fact that there's an adults only pool, and a kids pool, and they are virtually the same thus stopping kids wanting to be in the adult pool presuming we had something better. However, anyone who thinks the grounds of the Four Seasons Marrakech amazing needs to take a trip to the Palais Namaskar, Marrakech, to see what the definition of amazing is.

We thought our Deluxe room was bland beyond belief - it had no sense of luxury at all. Very uninspiring, no sense of decoration or art. Marrakech is such an inspiring place full of people who have done the most creative things with riads and restaurants, so it beggars belief that the designer of this hotel was so uncreative.

So, in truth, the Four Seasons Marrakech is quite nice. It's not amazing or stunning or the overly used word 'awesome'. No hotels are awesome - the Grand Canyon is awesome, not a hotel room or a club sandwich. And certainly, there's no sense of being in or around Marrakech at this resort. But I guess it's nice enough for a long weekend away - but there's certainly very little WOW-factor.

In my opinion, there really are better places if you want to be outside the medina and stay at a large hotel with landscaped grounds. For all these reasons this particular Four Season can only possibly be given 3 stars. And if this is the only hotel you've stayed at in Marrakech, then you've not really stayed at or experienced what Marrakech has to offer at all.

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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hfrehde, Director of Sales at Four Seasons Resort Marrakech, responded to this review, August 21, 2012
Dear Serial_Traveller,
Thank you for taking the time to review our Resort in detail. We appreciate any and all feedback and take it very seriously, ie discuss all reviews with the management team. I would like to apologize for not living up to your expectation on this trip but hope that you will give us another try in the near future to see the changes we have made.
If you would like to dicuss this in more detail, I invite you to contact me directly at holger.frehde@fourseasons.com
Again, thank you for your review and my apologies for not exceeding your expectations on this recent stay.
Sincerely,
Holger Frehde
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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704 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 28, 2012

TEN minutes by cab from the bedlam of the Medina and its teeming souks, this luxurious and calming oasis provides welcome relief after the frenzy of the old town. The hotel is almost brand new, and everything from bedrooms to public areas is up to the usual superlative Four Seasons standard. Staff are friendly, courteous, and extremely willing. Gardens are huge and beautiful, scented with thyme, lavender, rosemary and eucalyptus. Inside, the Moroccan theme is evident but done with tasteful understatement: mint tea at reception and atmospheric lanterns on the terraces, but no kitsch. A comfortable siting room even has faint touches of Chatsworth about it with marble fireplace and bookshelves containing lavish tomes about life in the desert. Swimming pools are excellent: a large family one, with a clever design to amuse les enfants, and a superb adults-only one, vast and serene, expertly serviced by charming and helpful attendants who bring round the freebie ice creams and mini smoothies. Breakfast buffet first rate. Rooms opulent and supremely comfortable with latest in super-efficient aircon, digital TVs and gadgetry; bathrooms ditto. We had large comfy balconies overlooking gardens with table, chairs and a sofa, with giant fan overhead. The hotel seems to be working hard to eliminate minor housekeeping glitches referred to previously on this site. We had two adjoining rooms sharing a common lockable entrance door, which worked very well for us, and found our rooms well serviced, with frequent checks to ensure we were happy (although turndown was slightly hit or miss a couple of nights).The management kindly sent up a delicious chocolate birthday cake and flowers for our daughter’s 18th, an impressive touch and thank you. We made good use of the courtesy car for evening trips into the city and found the concierge and his team very helpful. But you will need cabs to get anywhere at all, and it’s worth paying a little extra (say £10 instead of £5) for a decent air conditioned taxi which the desk can whistle up for you. Generally, cabs are very cheap even if the cabbies downtown triple the fare when you ask for the Four Seasons. It is perhaps naïve to expect anything else. Spa superb, and we enjoyed two dreamy massages on a 2-for-1 special July deal costing just £70 for two one-hour massages. Not bad value. Our only other observation is that the hotel might be more adventurous with its dining options. Admittedly we have just come back from low season, when not everything can be expected to be running full blast, but if there had been a bit more variety on site then we might have stayed in more rather than go downtown. There is a decent Italian on site but with a fairly narrow menu: maybe expand that a bit? Or perhaps a steak and seafood bar? On the other hand, going into the heart of the city is half the reason for coming to Marrakech, so most guests will probably be happy. As for the fabled heat, incidentally, we enjoyed it tremendously after the grim British summer, and it is a bone dry heat so no mozzies – a real bonus. On top of that the low season deal makes the Four Seasons great value at this time of year. One or two on this site have gently moaned about high bar and food prices, and they are indeed not cheap, but no more than you’d pay in a hotel or restaurant of this quality elsewhere, and who goes to the Four Seasons expecting bargain basement anyway? Overall, a luxurious and restful retreat.

Room Tip: Garden rooms, which are a little cheaper than Atlas mountain view rooms, are fine because a lot of t...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertford in UK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 25, 2012

We are big fans of the Four Seasons, having stayed in many across Europe and in Sharm El Sheik for 5 consecutive years for the sunshine. So when the Four Seasons Marrakech opened we were delighted to have a shorter flight to the sunshine. We chose the VIP meet and greet, which was the perfect fast track start to our 9 nights of unrivalled in luxury and service. The entire hotel is furnished as you would expect a Four Seasons to be, no expense is spared in the common areas the luxurious drapes hang in the elegantly furnished bars and lounges. The Four Seasons signature fresh flowers are in abundance, their beauty doesn't disappoint. Everything is exceptionally clean, the cleaning staff keeping everything spotless. We had a Deluxe room, with a great view of the main pool, we expected a large room, with high quality comfortable furnishings, plenty of storage and that's exactly what we got. The bed was large and extremely comfortable. Breakfast was high quality with a lot of variety and served by attentive staff who remembered our particularly daily preferences. We ate in the hotel every night, using the whole host of dining options from in-room dining, to bar meals to a la carte. All of the food was very good and beautifully presented, the variety wasn’t enough though for 9 nights and it did feel limited. Mind you, we could have left the hotel and had a whole world of variety, but we chose not to do that on this occasion.
All in all it was an excellent stay, and we will return again, and will highly recommend to anyone who asks for a proper 5* hotel to stay in Marrakech.

Room Tip: Facing the pool for great view.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
749 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 381 helpful votes
5 of 5 stars Reviewed July 24, 2012 via mobile

When I heard that Four Seasons had arrived in Marrakech I wanted to visit. Some of the earlier reviews have made reference to what must have been early teething problems which in the main have been ironed out. Our experience was as follows;
We had arranged to pick up transfer from the airport and what a slick operation. Met at the gate, whisked into a comfy lounge, escorted through a dedicated immigration channel, helped with luggage, black Range Rover waiting outside and then whisked to the hotel. Slick and well worth it. And just as slick on the way out.
At the hotel we were met and in our room within 10-15 minutes even though several groups had arrived at the same time.
We had a Pavilion Room which was large with dining area and a large terrace with lounges etc.
Room service was always delivered at the time they quote you when ordering. Poolside service was spot on. Any restaurants I asked the hotel to book were done. They organized an excellent guide for our visits to Majorelle Gardens, souks and the Medina.
I had been tweeting and offered a cocktail master class by Federico the sommelier. I thought this would have been forgotten but whilst in resort they tweeted me and offered up the master class in how to make a great mojito. Federico and the guys were great and we had a great evening as a result.
We did visit and dine at La Mamounia and your choice of hotel will come down to personal choice not necessarily cost. I could have stayed at La Mamounia for less then the Pavilion Room at Four Seasons. When I return, as I will which will I choose. Four Seasons without a doubt.
Thanks to Four Seaons and all the staff for a great stay in Marrakech

Stayed July 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 24, 2012

5 nights here were not enough. We should have had 7. Hotel staff are all absolutely delightful, helpful and the most courteous out of the 6 hotels we stayed in on our trip. Our room was extremely spacious with a walk in robe with racks for 2 suitcases which is rare, huge bathroom with separate loo, outdoor area and traditional warm Moroccan decor. Beautiful and extremely comfortable.
A few friends who had been to Marrakech thought we should have stayed in the Medina though driving out of the hussle bussle back to the hotels peace, quiet and open space was very settling. Its barely a 10 minute drive.
Breakfast was amazing as were drinks of an evening in the lounge and dinner outdoors even though the temps were around 35 at night. We did not have lunch at the hotel as we were always out and about during the day.
The concierge organised Hisham our fabulous driver and guide and we were taken on the most fantastic trip to Berber country. The second trip was out to the coast for lunch and a look around Essaouira.
Marrakech is the most magical place as is 4 Seasons.l

Room Tip: I am pretty sure all rooms are great. We had a ground floor garden
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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York
2 reviews
5 of 5 stars Reviewed July 14, 2012

Four Seasons Marrakech is a hugely impressive hotel. The Pool areas are simply amazing and everywhere else is top class. Service was extremely helpful and the staff showed great zeal in eliminating the two very minor hitches that occured. The residences manager, Nagy, was particularly helpful in showing me round. A very short first trip but I'm certain to be back many more times

Room Tip: overlooking the pools would be a bonus
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
channel islands
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed July 11, 2012

We have just returned from 3nights at this hotel and felt like we had been away longer due to the fact that it was so fantastic . The staff are some of the best I have come across, across the board from the very elegent lady who checked us in to the duty manager who helped us with anything we needed to Rachid who served us lunch by the pool who seemed to know our name from the moment we sat down .
Rooms we stayed in were the Pavillion Suite and it was large with very nice bathroom lounge and plunge pool outside on the patio with sunbeds and table ,these rooms are all set around the pool area which we liked . We also saw a Pavillion room that was in the same block also very nice it reminded me of the Royal Mirage Arabian Court in Dubai.
Food we ate at Bleu de Orange and it was excellent and not overpriced at all . Zest bar was great but not open after the weekend which was a shame and the restaurant they serve breakfast in overlooks fountains so a very nice way to start the day.
Spa treatment I had a Morrocan massage and was not expecting much but it was one of the best massages I have ever had also the Spa itself is beautiful with lovely relaxation areas and gardens for after your treatment the staff here were some of the nicest I have come across. They arranged for a lady to visit the spa to do my henna paint on my hand so this way I need not bother with the hassel of the Medina to have it done . less than half the price I pay in Dubai too.
The hotels grounds are already looking very nice and are fragrant even though the hotel has not been open more than a year.
We visited La Mamoumia and Royal Mansour for dinner and although they are both stunning I found the staff at La Mamoumia to be very pretentious lots of looking you up and down.... so it would not have been so relaxing with that and we needed to re charge which is exectly what we did at the Four seasons.Staff at the Royal Mansour were charming but you are set in Riads around the grounds so not as much space to walk around as I would likealso our guide mentioned that he thought he liked the look of our hotel more than the Amenjena we did not see it ourselves so I couldnt say .
So to finish I think this hotel is doing everythig just write ofcourse the hotel is stunning it is a Four Seasons that goes without saying but it is the Staff that we found that made this Hotel . We will be coming back.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Four Seasons Resort Marrakech

Address: 1 Boulevard de la Menara, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#27 Luxury Hotel in Marrakech
#39 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Resort Marrakech 5*
Number of rooms: 141
Official Description (provided by the hotel):
Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more   less 
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Also Known As:
4 Seasons Resort Marrakech
Four Seasons Resort Marrakech Hotel Marrakech

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