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“Best experience we've ever had - couldn't be better” 5 of 5 stars
Review of Four Seasons Resort Marrakech

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Four Seasons Resort Marrakech
5.0 of 5 Hotel   |   1 Boulevard de la Menara, Marrakech 40000, Morocco   |  
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Bed and Breakfast
Ranked #84 of 461 hotels in Marrakech
Miami, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
“Best experience we've ever had - couldn't be better”
5 of 5 stars Reviewed July 10, 2011

My family and I took a trip to Morocco for the first time in July 2011. Because it was our first time, we did not what to expect, but as I now reflect on our trip, I realize it could not have been better, and the Four Seasons Marrakech was a big part of that.

As we arrived in the Marrakech Airport, we were greeted by a special service the Four Seasons had set up for us. I highly recommend that you ask the concierge about it before you arrive. We were put in a lounge for an outstanding check-in service. The hospitality was great. Our van was waiting for us right outside, and in less than 10 minutes, we were at the hotel. The same type of service is offered back on the way home --definitely highly recommended!

The reception and service at the Four Seasons Marrakech is impeccable. Make sure to meet Driz! ! I agree with other reviews that we were very well-treated. A big part of our great experience was the friendliness and hospitality of the staff. The concierge was very helpful in making our 4 days special. They recommended the best activities, tour guides, and restaurants/cafes. On our first day, we were set up with a great tour guide who showed us around the souks. I also highly recommended going through the souks with a tour guide. We were able to find the best stores, food, and prices with him. And, plus, he provided us with important information regarding Marrakech and its people.

On our second day, the concierge set up a trip to Marrakech's palaces and gardens with our driver. Visit the Jardin Majorelle, it vibrates with Marrakech's colors. The next day, the concierge planned a very special trip for our family. We had wanted to visit the Atlas mountains, but Youssef (concierge) planned us a trip to a Berbere village, followed by a camel ride to our lunch site, followed by easy mountain biking in the Atlas. It was a very unique and special experience for us -- we had two 4x4 cars with drivers to the the Berbere village. There, we were greeted by a tour guide called Hanane, a VERY nice girl who we shall not forget. She was extremely friendly and it was obvious she loved her job. In the village, we entered a typical house where they taught us how to make our own chicken tajine from stratch. Then, Hanane took us outside where we mounted camels and rode for an hour to our lunch site. Suddenly, in the middle of our ride, we saw a brightly colored tent facing the Atlas mountains -- that was our lunch site!! And of course, we ate the chicken tajine we made earlier and a lamb tajine. Our mountain bike guide ate with us, along with Hanane, and after lunch, he took us on a ride with professional bikes. For safety, our cars were right behind us. This trip is something we recommend -- make sure to ask the concierge about it!

Our last day was another great idea by the concierge. We had a wonderful tour guide, Hicham, who taught us much about Islam, Islamic art history, and culture in Marrakech. He took us to the souks, the Marrakech museum, and various other spots in the city. Hicham taught us some valuable things and we now have an even greater respect for Morocco, its people, religion, and culture.

I cannot express how great our experience with the Four Seasons Marrakech was. The rooms were fantastic - there was plenty of space, and most importantly, they were well-treated and clean. Again, the staff was the friendliest and most hospitable staff we have ever encountered. They tried to help us with everything. Definitely eat at the restaurant as well. We had various meals at the hotel, and needless to say, they were very good and there was a variety of food, from Italian to French to traditional Moroccan. Breakfast was outside with fresh fruits and great coffee and pastries. We had green mint tea everyday at the hotel's book room. Make sure you do that! It was the best place to relax after a long day with many great reads around and plenty of space. Say hello to Hanane!

The facilities at the Four Seasons were also impeccable. The kids' teen center was quite something - plenty of brand new computers, various game systems, movies, a cinema theater, game tables, and game rooms. Ghita made it extremely pleasant for our kids. They are still talking about her! The spa was also just as great - impeccable actually. We highly recommend the Thousand and One Nights treatment! The pools were equally as great...

We only have great things to say about the Four Seasons Marrakech and we hope that you will be able to experience it as well, in the same light. If we had the chance, we would go back right now, but we will make another visit soon. It is an 11 out of 10 in our book. Best experience we have ever had.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Casablanca, Morocco
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 8, 2011

I really wanted to share with you the best experience I've ever had, the 4 Seasons Hotel Marrakech is one of the best I've ever seen, and surely the best one in Morrocco, and especially in Marrakech by far.

I'm used to spend my week ends in Marrakech and that's clearly a standing that does not exists elsewhere in Marrakesh.

We were about 25 people and each one of us have been treated like queens and kings !
Warm reception, professionalism, high level of services (restaurant, teen lounge bar, Home cinema room, 2 swimming pools, excellent service in Spa, fitness room...) !!

I really recommend you to explore this hotel, on my side I'm going back very soon !

Enjoy !!

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 18, 2011

Literally, my husband and I were the first guests to stay at this brand new property for three nights. Four Seasons does it again by going above and beyond our expectations and continues to make my family and I to stay at Four Seasons properties world wide during our vacations. Every arrangement was handled meticulously from the Four Seasons staff in Marrakech before check in and also during our stay. The true experience starts off by getting off the plane and swept away from private security at immigration and relaxing at a VIP lounge (while our bags and passports were being cleared) and then getting driven by a chauffeur to the hotel. We were then welcomed by VERY hospitable staff members at the property. The decor of the property complements Moroccan architecture and the details could not only be seen in the common areas but also in our suite. After drinking the fresh lemonade and mint drinks ( Moroccan hospitality drink) we were escorted and given details about the property till we reached our gorgeous one bedroom suite. The suite had beautiful floral arrangements, a fruit platter along with delicious dried fruit and assorted nuts platter ( all of the above foods were replenished daily during our stay). Our view overlooked the pool courtyard and the private Four Seasons residences. The spa offered an array of treatments and the "1000 and 1 nights"- highly recommended. Our meals were flavorful and and the menus offered a great selection of worldly cuisines that we truly indulged.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Seasons Resort Marrakech

Address: 1 Boulevard de la Menara, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Marrakech
#14 Family Hotel in Marrakech
#25 Spa Hotel in Marrakech
#33 Luxury Hotel in Marrakech
#75 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Marrakech 5*
Official Description (provided by the hotel):
Marrakech refreshed: Located adjacent to the Menara Gardens, just a five minute drive from the exotic energy of the ancient Medina, Four Seasons offers a fresh Moroccan perspective: a calming resort-hotel with a light Moroccan touch. The inspiring retreat combines an impressive spa, landscaped pools, gardens and event space with a contemporary design that augments the sense of airy luminosity. Welcoming and uplifting, the hotel offers couples, families and groups a stylish oasis within an intriguing ancient city. ... more   less 
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Also Known As:
Four Seasons Resort Marrakech Hotel Marrakech
4 Seasons Resort Marrakech

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